EchoPark Automotive Birmingham - Service Center

Everyone here has a phenomenal attitude and seems like they love to help anyone who comes in find the car they’re looking for. John was incredible. they love to help anyone who comes in find the car they’re looking for. John was incredible. More

No haggle pricing is much easier than old fashioned dealerships that take forever to get a deal going. dealerships that take forever to get a deal going. More

Marcus was very helpful in getting us all the information on all cars we looked at. Financing done onsite. Jeep 2021 was exactly what we were looking for. on all cars we looked at. Financing done onsite. Jeep 2021 was exactly what we were looking for. More

I purchased my car 2 months. The guy who sold it to me broke the hood release when inspecting the car. He apologized and said he would order a part then call me when it came in t The guy who sold it to me broke the hood release when inspecting the car. He apologized and said he would order a part then call me when it came in to get it fixed. The salesman, Keith, was a pleasure to work with. Although he broke the part, it was a mistake and he immediately went to get it resolved. 2 days after purchasing the car, my car cut off completely in the middle of the road and was jerking. It was determined that the computer needed to be reprogrammed and I needed new front brakes. I was working out of town in TN, so I had to take it to Nashville. They were awful. They kept giving me the runaround and sending me back and forth. Both managers of both locations got involved and finally got my brakes fixed. When I got it back, the car wasn't cutting off anymore, but it was still jerking some. About a week or so ago, my car started squeaking when I first would drive and pressing the brakes. I called Birmingham to see about the part for the hood release and tell him about the brakes. The service person or manager said he sent the part to my house! Then, he told me that because Nashville did the work I had to take it back to them. I told him I would just call the manager since I worked with her before on this ongoing issue. He said OK and hung up on me. I reached out to the manager on Thursday and she has failed to respond. So now, I have reached out to corporate and I am seeking legal counsel. This should not happen. More

This was an easy process and with no hassle. Keith was great to work with. Keith was great to work with. More

EchoPark and their experience guide, Keith Robey, did a great job providing us with excellent financing options and helping us with the buying process. My only thing to note would be that despite Keith’s b great job providing us with excellent financing options and helping us with the buying process. My only thing to note would be that despite Keith’s best efforts to help us out, the dealership refused to clean up a few scratches/dings on the car that we felt should be fixed. Altogether, though, very good experience and I’d go back. More

Everyone was so helpful in the process of getting my new car I love this place Im going to recommend them to all my friends and family 😁 car I love this place Im going to recommend them to all my friends and family 😁 More

absolutely outstanding customer service! understanding and humorous. I will shop here again and recommend EchoPark. Ask for Keith , he took care of everything graciously! understanding and humorous. I will shop here again and recommend EchoPark. Ask for Keith , he took care of everything graciously! More

Chelsea was awesome! She welcomed us and never once made us feel uncomfortable. They were very busy but she made sure to keep check on us. We had good conversation and sh She welcomed us and never once made us feel uncomfortable. They were very busy but she made sure to keep check on us. We had good conversation and she made our experience there very pleasant!!!! More

Made the car buying process easy. Friendly, knowledgeable staff giving step by step info & finding ways to help you save. Friendly, knowledgeable staff giving step by step info & finding ways to help you save. More