
EchoPark Automotive Dallas
Grand Prairie, TX
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
Parts
Monday Closed
Tuesday Closed
Wednesday Closed
Thursday Closed
Friday Closed
Saturday Closed
Sunday Closed
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Great place to buy a car! Let me start by saying I live in far north Texas - near Sherman. I found the car I wanted on Auto Trader and noticed it was at a place in Grand Prair Let me start by saying I live in far north Texas - near Sherman. I found the car I wanted on Auto Trader and noticed it was at a place in Grand Prairie. That is much farther than I wanted to drive!!! I had never heard of this place so I went online and started doing a little research. Most reviews looked favorable. I also learned it was a "no haggle" place. I NEVER go buy a car alone. I usually take my sister or my dad because I cannot stand dealing with car salesmen. I lose my temper and end up without a car if I go alone!! No one was available to go with me so I went alone to see the car I wanted. I had been corresponding via email with Joshua McKay, verifying the car was still there and when I would be there. When I arrived, I met Joshua at the front. We drove the car, went over the car info, sent my car to be inspected for trade in and began talking about financing. NOTE: they do not accept drafts from most banks so, if you pre-approve at your bank like I did, you may have to start over with them. Financing, extended warranties and GAP insurance are how they make their money so be prepared for that. NEVER did I feel pressured or discouraged to say no to any of it. Joshua is a wonderful, patient person who happily walked me through the process and answered all my crazy questions. I left that day with the car that I LOVE and paid a price I was happy to pay. The ONLY reason I rated a 4 is because they don't accept financing from my bank that I was already pre-approved with at a slightly lower rate. I highly recommend this place and Joshua McKay. I will definitely recommend this place and Josh to all my friends. Happy car hunting!! More
Great Service Marcelo provided a great service for me. He made the deal easier and faster! Highly recommend to my friends who are going to buy a car! Good job! Marcelo provided a great service for me. He made the deal easier and faster! Highly recommend to my friends who are going to buy a car! Good job! More
Buying car. Marcelo help me get everything done in a timely, friendly matter. I've dealt and worked with Marcelo in the past and has given me the same quality of Marcelo help me get everything done in a timely, friendly matter. I've dealt and worked with Marcelo in the past and has given me the same quality of work and helpfulness both times. More
Horrible Customer Service - No transparency I want to share my car buying experience with Driver Select, please read this so you may be aware of similar issues. Yes, Driver Select offers comp I want to share my car buying experience with Driver Select, please read this so you may be aware of similar issues. Yes, Driver Select offers competitive prices compared to many other dealerships and no bargain which I felt good. You will be lucky if there is no problem with the Car you bought. But it will be a night mare if there is an issue and I faced bitter experience with Driver select customer service. It’s not 1 attempt but they took 5 attempts to fix an issue with my car and still problem is not resolved. Reason is simple they are not serious after the Sale. I bought a Honda Civic in Dec'18 and during test run, low pressure indicator popped up. Sales person told its due to weather and they will check the pressure and fix it. Issue is that, Low pressure light comes and stays on even the tire pressure is ok, I contacted Customer Service and they asked me bring the vehicle to inspect and fix it. As mentioned, Driver Select took 5 attempts (4 times at their facility and 1 time at (unknown) Honda dealer). First 3 times they fixed the issue at Driver select facility and issue came back within a week, indicates poor quality of service and I doubt the 190 point inspection pass claim. 4th time, they claimed that car was taken to a Honda dealership (unknown till now) and never provided Dealership details / Report on what was fixed, despite I requested several times. Taking to Honda dealership was a clear bluff. After 4th attempt failed, I asked to exchange the vehicle and sales Manager Vance requested me for one last chance to fix the car from another Honda dealership (Lute Riley Honda). I dropped my car and insisted to get a report from Honda this time to make sure it is fixed properly. Got a call after 3 days that car was ready but no report given and was told they will email it next day. After couple of follow-ups, finally they disclosed that car was not taken to Honda dealership and they changed tires which were having uneven tread that might have caused the problem. Clearly no transparency. They knew the tires condition from day 1 and inspected multiple times and never mentioned about uneven tread. I replaced 2 front tires with low tread (6) after 2nd attempt failed. Other 2 tires have good tread (9), so this claim of uneven tread is not convincing. Even it is true, they should have done this much earlier. After 5th attempt, I told if the issue not coming up for a month then I will consider the issue is resolved, however it back again after 2 weeks. I contacted Customer service and no response till now. I made 5 trips to Driver select (60 miles per trip, total 300 miles), spent 12 hours precious time (office hours) and wrote more than dozen mails and calls and spent $150 to replace 2 tires. Ended up frustrated and felt not treated fairly. We expect Customer service to take care of the issues and address concerns, but my experience with Driver Select is really disappointing and I trusted them and patiently took my car 5 times and still they are unable to fix the problem to my satisfaction. After my initial google review, Wes from Customer Service promised that they will fix the issue whatever it takes to my satisfaction, but not kept the word. I spent 14 grand and ended up with a problematic car. More
Great Service! Great concept! I come from South Texas and have not had a no pressure try any car you want experience. This was a first for me. Great concept! I come from South Texas and have not had a no pressure try any car you want experience. This was a first for me. More
Easy Car Buying! We had a great buying experience at driversselect! Our salesman Robert Brewer was awesome, he was knowledgeable, helpful and absolutely felt no pressu We had a great buying experience at driversselect! Our salesman Robert Brewer was awesome, he was knowledgeable, helpful and absolutely felt no pressure from him. More
Awesome. team work. Our sales rep was josh McKay great job. Well done. Thanks We finish with a lot of great emotions Best job well done all in formation was so helpful Our sales rep was josh McKay great job. Well done. Thanks We finish with a lot of great emotions Best job well done all in formation was so helpfull .was glad for josh to help us out on this perchase More
Great Experience Had a great experience, first time purchasing from a no-haggle dealership and it will not be the last time. George Kahn was so helpful and patient whi Had a great experience, first time purchasing from a no-haggle dealership and it will not be the last time. George Kahn was so helpful and patient while we drove several vehicles to decide the best choice meeting our needs. George was good at helping access our needs and was able to present several vehicles as possible choices. The facility was very nice and welcoming and the way the no-haggle process eliminates all the back and forth games of let me talk to my manager. We were presented with the option of extended warranty as well as scratch repair. After being presented with these options we were not pressured to purchase them, merely presented and given the option. Give these folks a try, you will be pleasantly surprised. More
First time buyer success! I had gone to a different dealership the day before and felt forced into a car that I didn’t even want. With this being my first car purchase that was I had gone to a different dealership the day before and felt forced into a car that I didn’t even want. With this being my first car purchase that was the worst experience and had me discouraged about buying a car. I shopped online and found the car I wanted and headed to Driversselect in the morning. I sat down and waited for less than 5 minutes and Marcelo came to help. He immediately helped me find the car I was looking for and we looked up some other options as well. He was very helpful with his opinions and suggestions that I felt were things I needed to hear. Anyways after test driving, the rest of the process went by very smoothly. Application an paperwork went through quickly and the car was mine! Compared to how I was feeling leaving the dealership the previous night, I had the absolute best car buying experience! They did their best to get me the best and I appreciate it! More
Lemon, They do not care Buyer be aware. The 190 point check is a lie. I bought a car here on Saturday. The A/C did not work and I did not notice. I told them that day. T Buyer be aware. The 190 point check is a lie. I bought a car here on Saturday. The A/C did not work and I did not notice. I told them that day. They say "I'm sorry, take it to Toyota, we won't fix that." 5 days later the car will not start. The dealership tells me I should pay for a tow truck and have it taken to the manufacturer to fix. It seems reasonable to believe that a one year old car will work for six days. The dealership is not helpful. As soon as you say you want to return the car, exchange the car, or have them fix it... Customer service stops calling you or responding to you. More