EchoPark Automotive San Antonio

Jason helped me finalize everything, and I really appreciate Yousef so much, for working hard to help get me approved. YOUSEF is awesome! Super kind as well. I tried several places and kept getting d appreciate Yousef so much, for working hard to help get me approved. YOUSEF is awesome! Super kind as well. I tried several places and kept getting denied or offered very high down payments, so I’m grateful that EchoPark was able to work with me and the lenders to get me into a vehicle. Overall, I’m happy to have the car—it’s a beautiful vehicle, and I appreciate the effort from the team. The process did take some persistence (due to my credit score, etc, nothing on their end) but it worked out in the end! The only thing I would suggest for improvement is clearer upfront communication around optional add-ons like warranties, including exactly what they are and their cost, so customers fully understand what they’re agreeing to. I wasn’t fully of ANY warranty until the lender mentioned it during confirmation call days later. At the office & during a text today, I was also told before eating that “ they need a 10/10 to pass!” which felt a bit like pressure to leave a perfect review, so I think more neutral wording there might help customers feel more comfortable sharing honest feedback. I mentioned this warranty today with Juan, who texted me asking again to leave review which I already did but I’m glad I’m able to update it now, Juan responded to my questions just with the “office managers number, & to call if I have any questions” which I typed a paragraph that did clearly did have questions… before this I’ve sent paragraphs for reviews, etc. so that response was kind of like …”okay….?” On my end, It feels like Juan didn’t feel the need to be as near as helpful as he was when needing something such as reviews & ratings from me. Upsetting but not to big of a deal. Other than that, I appreciate the help overall and I do feel confident that if any issues come up, they’ll be addressed. It did take a bit of time to complete the review at the dealership, as he wanted it done before I left…but everything was eventually completed and I was able to leave with the car. I’d recommend them with those small suggestions in mind. ☺️ More

The best kind of car buying experience- fast and friendly! We’ll be back when we need our next car! friendly! We’ll be back when we need our next car! More

This was my second time dealing with Johnny - he remembered me after 2 years!!! He is really helpful and nothing is too much trouble. Excellent customer service. remembered me after 2 years!!! He is really helpful and nothing is too much trouble. Excellent customer service. More

Pretty straight and forward to the deal, he made complex things simple and straight forward. things simple and straight forward. More

One of the best salesman I've had in 20 years from any dealership thank you for your help dealership thank you for your help More

Jason was very compassionate and professional during my process; a great representative but a better human process; a great representative but a better human More

Great service. Jess was very professional and detailed. I would definitely recommend EchoPark Automotive to my family and friends. Jess was very professional and detailed. I would definitely recommend EchoPark Automotive to my family and friends. More

Easy environment, good deal on financing. Team was personable and engaging and wanted to make sure I was taken care of. Team was personable and engaging and wanted to make sure I was taken care of. More

Great place to purchase a vehicle, very kind and easy to work with. Willing to help. work with. Willing to help. More

I had a pretty frustrating experience here. I set an appointment ahead of time, but when I arrived it didn’t seem to matter, everything was handled first come, first serve, which defeats the wh I set an appointment ahead of time, but when I arrived it didn’t seem to matter, everything was handled first come, first serve, which defeats the whole purpose of booking a time. The store was clearly understaffed, and I waited a while before even being able to speak with a salesperson. Communication wasn’t great, and the overall process felt disorganized from start to finish. On top of that, the environment didn’t feel very clean or well managed, and the whole experience just wasn’t as smooth or straightforward as you’d expect when buying a car. I understand places get busy, but this felt more like a system issue than just a busy day. Overall, not the easiest or most pleasant car buying experience, I would probably look elsewhere next time. More