Eckert Hyundai

I called service to make sure my broken door handle was covered under warranty. They said "yes, the warranty is bumper to bumper". I said good, I would like to make a service appointment and they said "wel covered under warranty. They said "yes, the warranty is bumper to bumper". I said good, I would like to make a service appointment and they said "well you have to buy the part and when it comes in then we'll schedule the appointment". So I bought the part and then it turns out they lied and the door handle is not actually a part of the "bumper to bumper" warranty. Because I work out of town it took me over their 30 day return window to return it which they also didn't tell me. And then they said if you want to override the policy you'll have to come back when the parts manager is here. I called to make sure he would be there and then he wouldn't even come out of his office to talk to me. And he sent his lackey to tell me basically "sorry, no dice". So I went to the sales side and talked to a manager there who was only able to get me 25% of my original cost of the part because of a (get this) 75% restocking fee. Wow. And on top of all that a few months ago when I had some under-the-hood maintenance done, they forgot to bolt up the lower engine tray so I was taking my daughter some where and all of a sudden a dragging noise. I will never go to Eckert for service or parts ever again. More

STAY AWAY. This car dealership is what gives sales a bad reputation. They will sell you a dream then scam you. They don’t care about customers, you are just ano This car dealership is what gives sales a bad reputation. They will sell you a dream then scam you. They don’t care about customers, you are just another number and they only care about your money More

If they had negative stars i would have chosen that. Dropped my car off in perfect working order for an oil change, wiperblades and a few recalls . Got a call it was done , went to pick it up and no das Dropped my car off in perfect working order for an oil change, wiperblades and a few recalls . Got a call it was done , went to pick it up and no dash lights at all. After a week of them not being able to figure out what happened i got a 3000$ repair bill… seeing how one of the recalls involved the electrical system i refused to pay. Again there was nothing wrong when I dropped it off. The next day they tell me their parts employee took the dash cluster apart and cleaned it and now its working fine. I spoke with the gm jeff eckert to let him know what i was dealing with and i was treated horribly, couldnt listen to me for five minutes. Very unprofessional. After taking the car, the next day it goes out again 40 miles from home. I took it to christian brothers automotive and in one day they figure out the problem and also find that eckert didnt even tighten my drain plug from the oil change . What a joke of a service department. Under no circumstances should anyone ever go here for service or to purchase a car. More

Bought a used Chevy Silverado there and it was the biggest mistake as far as buying a vehicle. I only had it one week because I had to take it back in to get it looked at because it was skipping ever biggest mistake as far as buying a vehicle. I only had it one week because I had to take it back in to get it looked at because it was skipping every time a gave it gas. I haven’t driven in two months because they couldn’t figure out the warranty, who would fix it and how they would pay for it to get it fixed. So I haven’t had it since February 22, 2025 and it’s April 15, 2025 today. And now they want me to come out of pocket for recommendations on top of the main issue. That will be the last time I go Eckert Hyundai in Denton. More

Crooks! They tried to charge me $1500 to fix oil leaking issue that was clearly covered under the 100,000 mile warranty. My car has 38,000 miles! They mis They tried to charge me $1500 to fix oil leaking issue that was clearly covered under the 100,000 mile warranty. My car has 38,000 miles! They misplaced my key and rummaged thru my car to locate it. We have 2 Hyundais and will not return to Eckert ever! Crooks!!! More

I have been here regularly from past 6months david used to be my mechanic and irvine was advisor it used to be very professional and fast for all oil burning cases engine lookup and all but fast forward no to be my mechanic and irvine was advisor it used to be very professional and fast for all oil burning cases engine lookup and all but fast forward now my engine is seized as my vehicle is class vehicle waiting on them this time looks like it is taking time my counting on it hear soon. More

I would highly recommend to take your business somewhere else as my experience at this dealership today was very negative. I wasn't able to obtain the salesmen's name (I believe it was Thomas Barham or Tomm else as my experience at this dealership today was very negative. I wasn't able to obtain the salesmen's name (I believe it was Thomas Barham or Tommy), but he's an older "gentlemen" who had trouble to communicate with us in a respectful manner. The negotiation process of the sale didn't end up meeting in neither favor, and in the process we said that the numbers "Weren't in our budget" and the "gentlemen" replied in a very aggressive tone saying "If it's out of budget why would you come in to begin with." As a car salesmen how could you talk to a customer who is bringing you business like that. The manager Mike came to talk to us after the altercation and excused the gentlemen's behavior by stating that he is old and has medical and mental problems. Under no circumstance should that kind of behavior as a salesmen be excused or tolerated. I would highly advise anybody looking to buy from this dealership to take your business elsewhere. The "gentlemen's" desk is the middle desk on the right side from the front doors of the dealership as of today 10/05/2024. More

We recently purchased a new Pallisade from Eckert Hyundai, working with Jeremy Rosada in Sales and Jacob in Finance. The experience was pleasant and reasonably quick with absolutely everyone at the d Hyundai, working with Jeremy Rosada in Sales and Jacob in Finance. The experience was pleasant and reasonably quick with absolutely everyone at the dealership making us feel at home. We have been dealing with Eckert from almost the beginning when they opened in Denton and will continue to come back. They do not sell you a car and forget you, they continue to help and the Service dept. is as excellent as the Sales folks. We enjoyed meeting and look forward to working with Jeremy in the future. Highly recommend Eckert Hyundai !! More

Chaz went above and beyond to locate the vehicle I wanted. Very professional and curious. The whole staff was was very helpful. This was my 4th vehicle purchased at Eckert Hyundai. And will be My go d wanted. Very professional and curious. The whole staff was was very helpful. This was my 4th vehicle purchased at Eckert Hyundai. And will be My go dealership again. More