Ed Howard Lincoln

Not happy at all! Spent over 5 hours at your business waiting to get my vehicle fixed and ended up coming home with nothing done! As I was waiting I was not kept inf Spent over 5 hours at your business waiting to get my vehicle fixed and ended up coming home with nothing done! As I was waiting I was not kept informed as to what was happening with my vehicle. I kept trying to get answers as to what was happening but couldn’t get any answers from Lanora Smiley, the service advisor. I finally went to the service manager and he was finally able to get some answers. Then on top of it all, you charged me $95 for a diagnostic charge, even though you wanted to charge me much more. For what? You already knew what the problem was as I had the vehicle in to you about a month ago with the same problem that you didn’t fix then! We have Car Shield that we wanted to use and you did not like that either. Both the service manager and Lanora bad mouthed Car Shield and said continuously that they are hard to work with. I called the next day to arrange another appointment to try one last time to get this problem fixed and had to leave a message. I left my name, number, and message regarding this to Lenora and never received a call back! So after all this I have decided to go to a different company to finally get this car fixed! Having bought this Lincoln Navigator from your dealership I would have thought that I would get much better service than this! I am very disappointed with your customer service and will not recommend your service department to anyone. More

Best buying experience ever. Bailey is an awesome person and salesman. Will start my next search here! Bailey is an awesome person and salesman. Will start my next search here! More

Overall very good. Lanora was great explaining everything that was done and the price upfront. Appreciated that. Would recommend this dealership service. Lanora was great explaining everything that was done and the price upfront. Appreciated that. Would recommend this dealership service. More

Very nice deal on exactly the vehicle I was looking for. Our salesman, Mac, was courteous, professional, and not pushy. He worked out a purchase price that was fair, and he delivered on all his promises. I Our salesman, Mac, was courteous, professional, and not pushy. He worked out a purchase price that was fair, and he delivered on all his promises. I'd not hesitate to visit this dealership again. More

Friendly, and efficient, and courteous, I will definitely return for future service on my vehicle. return for future service on my vehicle. More

I never thought I would be a Lincoln person, but the service at Ed Howard Lincoln has completely changed my mind! I originally purchased my vehicle from a different dealership, and I honestly wish I had service at Ed Howard Lincoln has completely changed my mind! I originally purchased my vehicle from a different dealership, and I honestly wish I had bought it here instead. The team at Ed Howard spent so much time walking me through features I didn’t even know my car had. Their attention to detail and willingness to educate is truly impressive. From Service to Parts, everyone has been amazing to work with. Lenora is exceptional—she keeps me updated on the progress of my vehicle and always makes the process smooth and stress-free. I also want to recognize the gentleman who picks up my car from our home; I don’t remember his name, but he is consistently outstanding and somehow teaches me something new about my Lincoln every single time. I genuinely enjoy working with the Ed Howard Lincoln team. They make every service visit easy, efficient, and exceptional. I’m already looking forward to purchasing my next vehicle from them because I’m confident the overall experience will be unmatched. Thanks to the entire Ed Howard Lincoln team for setting the bar so high! More

Excellent dealership. Amanda in service department is the best. Work was completed ahead of schedule. Amanda in service department is the best. Work was completed ahead of schedule. More

Just moved from New York with my 2024 Nautilus. Needed recommended Service which was don by Ed Howard Lincoln. Professional service and excellent customer service and attention to the customers nee Needed recommended Service which was don by Ed Howard Lincoln. Professional service and excellent customer service and attention to the customers needs. Wonderful experience. I will be a loyal customer and look forward to my next lease Ricard Baez More

Outstanding professionalism throughout the entire service. Staff is very friendly, and easy to work with. service. Staff is very friendly, and easy to work with. More

Lenora is my service advisor and, without question, the best I've ever done business with. She is friendly, attentive, thorough and honest, four indispensable qualities in a service advisor. If you have best I've ever done business with. She is friendly, attentive, thorough and honest, four indispensable qualities in a service advisor. If you have an opportunity to use Ed Howard Lincoln/Mazda for service, ask for Lenora and see if it's not the best service experience you[ve ever had. More