Ed Howard Lincoln

WE HAD A VERY POSITIVE EXPERIENCE WITH THIS DEALERSHIP AS WE SEARCHED FOR A NEW CAR. OUR SALES REP WAS JIM HALAS WHO WAS VERY KNOWLEDGEABLE OF THE LINCOLN MKZ AND IT WAS HIS PROFESSIONALISM THAT INFLUENCED U WE SEARCHED FOR A NEW CAR. OUR SALES REP WAS JIM HALAS WHO WAS VERY KNOWLEDGEABLE OF THE LINCOLN MKZ AND IT WAS HIS PROFESSIONALISM THAT INFLUENCED US TO PURCHASE THE LINCOLN. More

Lanora Rambeau and Steve Fine are excellent people to deal with. They both know the business and are honest and to the point so that there is no misunderstandings. It is a pleasure doing business with deal with. They both know the business and are honest and to the point so that there is no misunderstandings. It is a pleasure doing business with them, they just can't do enough for their customers. I see it over and over with the way they operate. Never heard of one complaint in service pertaining to either of them. I call make an appointment and tell Lanora that I want to bring my vehicle in and what time. I pull it in and am greeted by my name and am welcomed. She writes up the order and off I go. She thenlets me know when it is done and goes over the details. Off I go. Mr Fine checks sporadically to make sure all is going well. More

Lanora greeted us early in the morning with a smile and went a step further by agreeing to complete our request for the service department to complete a software update that we were not sure of completing went a step further by agreeing to complete our request for the service department to complete a software update that we were not sure of completing on our computer ourselves. She also asked us if we would like our vehicle washed as a complimentary service. She is also pleasant when we phone for our service appointment and does not rush us off the phone. Our salesperson Jim Halas was great at the time of delivery when we purchased our vehicle, went over every aspect of the vehicle and set up our phone on the SYNC system for us. We have stopped into the dealership several times and he has always answered questions and not rushed us out the door. We have always met with a smile by Jim Robinson and he took care of our financial needs and was a great help. Thank you - Ed Howard Lincoln More

Mr.Braver and Mr.Robinson were very cordial and professional. Mr.Braver accomodated me in getting my rental vehicle back to the rental agency with very little inconvenience to me. professional. Mr.Braver accomodated me in getting my rental vehicle back to the rental agency with very little inconvenience to me. More

Making appointment was easy, Very friendly staff and helpful, did not ry to sell me anything I did't need, service manager also spoke with me to ensure satisfaction and looked up lost security code for helpful, did not ry to sell me anything I did't need, service manager also spoke with me to ensure satisfaction and looked up lost security code for keyless entry, explained the processes, was very helpful. Also had hot tea in waiting area which also had coffee and bottled water. Had visited the showroom in the past and enjoyed the hassel free attitude with salesperson. Overall a great place to do bussiness More

Bought my 2009 Mercury Mariner Premier new from Ed Howard thinking I would be getting an excellent vehicle. However, at 7,000 miles, I had to have my vehicle brought in for service only to discover I needed thinking I would be getting an excellent vehicle. However, at 7,000 miles, I had to have my vehicle brought in for service only to discover I needed to have my transmission entirely replaced. They informed me that the Mariner was known for having transmission issues, and you would assume they would be prepared for someone to be bringing one in. However, it took me over 2 weeks to simply have the new transmission installed. From then on, the nightmare simply got worse and worse. Approximately ever 2-3 months through the present I have had to have it in to get serviced. I have two more payments to make until the vehicle is paid off, and never before have I regretted purchasing a vehicle like I have with this. The worst part to me, was that every time after warranty that I brought the vehicle in to be serviced, I was treated like helping me was the last thing that Steve was interested in doing. The only good employee there that I dealt with was Lenora and she was the only bright spot of this entire service department. I ended up resorting to bringing my vehicle to Matthews Currie Ford in Venice to get my issues looked at and they were far, far, far more helpful and knowledgeable. And after all of this, all of the issues I kept having with my Mariner, Ford informed me that Ed Howard Lincoln-Mercury had actually managed to install part of the transmission BACKWARDS, causing my transmission to repeatedly overheat and essentially ruining all of the internal components, and all of the payment for the service is now my problem thanks to the multitude of mistakes made by the Ed Howard staff. I have never felt so ripped off and disappointed with a business in my life, and anyone whom I know cant believe all of the hassle that I had to go through to even get Ed Howard to merely look at the vehicle without charging me an arm and a leg. The worst of the people working there is Steve Braver, and he is far less "brave" than his name implied, his name should really be Steve Care-Less or Steve Do-No-Work. One time when I went in and was upset with how the vehicle had not been fixed for what I had brought it in for previously, and the vehicle broke down in the middle of Beneva Road leaving me stranded, he told me to "relax" and that it was "not his problem", and that I had no reason to be upset. He then proceeded to say he was going to look into the problem and would get back to me. Two days later, the problem was "fixed" and I paid full cost, and was sent on my way, and surprise surprise, not two weeks later my car broke down again for the 3rd time and had to be brought back, and still was never fixed until I took it to Matthews Currie and they could not believe the mess up of work that had been done on the car, and how now, the transmission was essentially ruined. Never ever ever should you take your car to this place, the one good employee cannot compare to all of the headaches and poor work that were performed there, and the customer service was literally as poor as it gets, and that is the only reason I actually took the time to write this whole review, because I have never taken the time to actually give a place a bad review ever before in my life. Please reconsider if you are considering doing ANY business with this dealership, trust me, within 6 months, you will be kicking yourself and wishing you had paid attention to this review. More

ed howard is a small friendly dealership, from the first time you pull onto the lot there is always someone to greet you, service moto is the customer needs come first, sales team is great and they know the time you pull onto the lot there is always someone to greet you, service moto is the customer needs come first, sales team is great and they know the product, they dont try to sell you anything on the lot, they sell you something that fit your needs, i would say to the people looking for a car stop in and see them, THE COFFEE IS FREE. Denny Kedzierski sarasota fl More

We had a very lengthly trip upcoming in the near future and we were concerned with the our automobiles condition. Our concerns were addressed with professionalism and courtesy. We were given several optio and we were concerned with the our automobiles condition. Our concerns were addressed with professionalism and courtesy. We were given several options as to what we could do, and we felt that we selected the correct options. All of our visits to this dealership have ,in the past, been very satisfactory, hence the "great" rateing. More

Best I have ever found!!!!!They did the job right the first time and were very helpfull. NOT LIKE THE OTHER AMERICAN LUX CAR DEALER CLOSE BY> I'm glad I traded my CADDY for a GREAT MKZ first time and were very helpfull. NOT LIKE THE OTHER AMERICAN LUX CAR DEALER CLOSE BY> I'm glad I traded my CADDY for a GREAT MKZ More

This dealer screwed me over. I wasn't provided with the "official" ford checklist on a certified pre-owned car that I purchased. Turns out they had a very good reason to be less than forthcoming with chec "official" ford checklist on a certified pre-owned car that I purchased. Turns out they had a very good reason to be less than forthcoming with checklist as the car was previously in an accident. This would have been documented on the official Ford form and wasn't disclosed. Shame on Ed Howard. I would NOT recommend this dealer and personally I am a little disturbed that Ford would consider certifying a car that has been in an accident with a Certified Pre-Owned designation. More