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Ed Morse Alfa Romeo FIAT - Service Center

Brandon, FL

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50 Reviews

50 Reviews of Ed Morse Alfa Romeo FIAT - Service Center

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December 23, 2017

Great customer service!! Was kept updated on the progress of repair. The waiting room was clean and people were overall very friendly. The work was done quickly and even got More

by MYW651
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I'm not 100% sure of his name, Steve Murray
Dec 27, 2017 -

Ed Morse Alfa Romeo FIAT responded

Thank you for sharing your great service experience! Ed Morse Corporate Offices

November 10, 2017

FIAT 500X Elliott Leniton provided excellent service when I needed a reboot on one of my systems in the FIAT 500X. He is friendly and professional. GREAT JOB! More

by Tom
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elliott Leniton
Nov 13, 2017 -

Ed Morse Alfa Romeo FIAT responded

Tom, We are happy to hear about your excellent FIAT 500X service experience, thank you for sharing! Ed Morse Corporate Offices

November 09, 2017

Great and fast service The service department was helpful and fast with my service. I needed a new battery and they had me out in under and hour. Elliot is always very helpf More

by Sarawams
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elliot leniton
Nov 10, 2017 -

Ed Morse Alfa Romeo FIAT responded

Thank you for sharing your helpful service experience with our Ed Morse Brandon Auto Mall team! Ed Morse Corporate Offices

September 14, 2017

Service department is great, Eric is THE BEST I have been a frequent customer of this service department for about 10 years. I take very good care of my car and absolutely trust Eric to give me th More

by crvowner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frances Morettini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Engelberger
Sep 14, 2017 -

Ed Morse Alfa Romeo FIAT responded

Thank you for sharing your pleasant service experience and continually choosing to be a part of the Ed Morse Family! Ed Morse Corporate Offices

March 24, 2017

AMAZING service I received an oil change 3/24/17. My FIAT was serviced by Elliott. He did a superior job and I couldn't be happier! He was friendly and went over and More

by Alliecadabra
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elliott
Mar 27, 2017 -

Ed Morse Alfa Romeo FIAT responded

Allie, Thank you for taking the time to share your amazing service for your Fiat! Ed Morse Corporate Offices

January 26, 2017

Charge for parts but did not install part I was completely convinced that I had bought a lemon from them, only to find out that they were falsifying descriptions to charge for unnecessary serv More

by Carol Wickerham
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Elliot Leniton, Steve Murray, and (General Manager Mark Wamsley - would never take my calls), Eric Engelberger
Feb 01, 2017 -

Ed Morse Alfa Romeo FIAT responded

Carol, We apologize if your experience with our Ed Morse Brandon Auto Mall team may have been negative or inconvenient. Please feel free to contact Steve Murray, Service Manager, at 813-561-0887 to further discuss your case. Ed Morse Corporate Offices

November 30, 2016

Follow-up and parts ordering are abysmal My relationship with this dealer service department has been challenging at best. I have waited several weeks for parts to arrive, and have had to le More

by m3ntal88
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Elliott Linneton
September 07, 2016

Sales is wonderful, Service is the terrible Buying the car was pleasant and easy. But when something breaks look out. I was told it would take a week to replace a broken plastic body part on More

by MillarB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Murry, via message, Both Service persons
Sep 21, 2016 -

Ed Morse Alfa Romeo FIAT responded

Thank you for your feedback and we certainly apologize if one of our dealerships didn’t meet your expectations or inconvenienced you in any way. After discussing your concerns with the Service Manager and General Manager, they would like to make arrangements to correct the windshield and assist with the rattle in your trunk, if at all possible. Please contact the General Manager, Mr. Mark Wamsley, or the Service Manager, Mr. Steve Murray, at 813-651-0887 so they can assist you personally. Thank you again for your feedback. Ed Morse Automotive Group Corporate Offices

February 11, 2012

We have been to ed morse a few times with our saturn outlook and everytime Carlos gives us superior customer service. my wife and I really like that when we visit ed morse carlos always takes care of More

by michaelx74
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos
Mar 23, 2012 -

Ed Morse Alfa Romeo FIAT responded

We extend our sincere gratitude for taking the time to post such a favorable review of our dealership and the excellent assistance you were afforded by your Guest Service Advisor, Mr. Carlos Noguerol. We recognize that today’s consumer has many options when choosing a dealership. Your willingness to post such kind remarks will allow those that face such a decision to see our dealership’s overall commitment to delivering outstanding guest services to each and every visitor to our facility. We thank you for doing so! Sincerely, Peter Snelling General Manager

May 10, 2011

I have been a customer of Saturn, now Brandon Automall since July 1994. I first meet Eric back and Tim Radice back then. Eric is very professional, personable, courtious, and has great knowledge of car pr More

by allie12
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric, James, Fred, and Carlos, Fred Lichty, Eric Engelberger
May 10, 2011 -

Ed Morse Alfa Romeo FIAT responded

Thank you so very much for taking the time to share a review of our dealership! It is important that we receive acknowledgement of the efforts of our employees. We recognize that the true measurement of our continued business growth will come from our ability to deliver such exceptional guest experiences to each and every dealership visitor. Our only wish is that you remain confident in our commitment to you, our valued guest! Sincerely, Peter Snelling General Manager

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