Ed Morse Ford- Service Center

Would not drop off my car until after I paid for service, first time in all my years with this Ford dealer. Very inconvenient, does'nt feel like local business anymore. They delivered the Explorer to my hou first time in all my years with this Ford dealer. Very inconvenient, does'nt feel like local business anymore. They delivered the Explorer to my house and not to my office as I requested and have for many years. I had to get a ride home to get my car and keys. More

Replaced parts that weren’t the issue &caused RearBrakes ToGo bad. TheRealIssueWasOnlyA$900PartBut iEndedUpPaying$4000InTheEnd ToGo bad. TheRealIssueWasOnlyA$900PartBut iEndedUpPaying$4000InTheEnd More

Amanda was professional in that she told me the charges up front, which I appreciated. However, when I went to pay the bill a 10% shop charge had been added to the bill which I was not informed of. This up front, which I appreciated. However, when I went to pay the bill a 10% shop charge had been added to the bill which I was not informed of. This seemed a hidden charge, although Amanda apologized. I think it is a poor business practice to add 10% onto a bill in this way. I was disappointed. More

Prompt, professional, friendly, courteous, employees. Very knowledgeable. Love the clean car that is given back to me Very knowledgeable. Love the clean car that is given back to me More

Very poor and unprofessional service advisor. Tried to add unneeded service, unacceptable mark up on parts, and when bill came in lower, he increased labor costs. Will never be back and would war Tried to add unneeded service, unacceptable mark up on parts, and when bill came in lower, he increased labor costs. Will never be back and would warn anyone else to steer clear. More

Super fast repair, even if it was a recall would go back there for anything like this again there for anything like this again More

Prompt service and attention to my issue. Knowledgeable staff. In an out in bout hour Knowledgeable staff. In an out in bout hour More

Well had a couple of recalls called them never got back to me for 6 months keep running me around to me for 6 months keep running me around More

My original issue was fixed but after I picked the vehicle up a different censor was going off when it should not be. vehicle up a different censor was going off when it should not be. More

Took over 10 days and several calls to find out information on my parts, no one had a clue. This was all warranty work. Finally 10 days later and 3 calls to service manager they found something o information on my parts, no one had a clue. This was all warranty work. Finally 10 days later and 3 calls to service manager they found something out More