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Ed Morse Ford- Service Center

Muscatine, IA

4.0
225 Reviews
Call Service Center (563) 263-5324

225 Reviews of Ed Morse Ford- Service Center

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March 09, 2024

Left with new problems after having service done. Won’t ever go back after 1st time experience. More

by mstout0502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service dept
Report | Print
Mar 12, 2024 -

Ed Morse Ford responded

Thank you for your feedback. Your experience is not reflective of the service we aim to provide to our guests. We would like to hear more about your experience so we can ensure we prevent these issues from happening again. Sincerely, The Ed Morse Ford Lincoln Team

March 02, 2024

Regular service was great per usual. Warranty work was not completed and I have yet to receive a call back as to why. More

by ARLINPOST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Mar 06, 2024 -

Ed Morse Ford responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team to look into and we hope to be in touch with more info soon. Sincerely, The Ed Morse Ford Lincoln Team

February 24, 2024

Cody was great wit work with! The prices seemed fair. My only concern was that our cars took a long time to repair. More

by SAHART87
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cody- 5 stars
Report | Print
Feb 28, 2024 -

Ed Morse Ford responded

Thanks for your great review. We do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Sincerely, The Ed Morse Ford Lincoln Team

February 23, 2024

Took my Lincoln in to have the navigation updated . Picked it up and it was already done . Thank you More

by LAMOREUX1952
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service dept was nice and knowledgeable
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Feb 28, 2024 -

Ed Morse Ford responded

We appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Ed Morse Ford Lincoln Team

January 10, 2024

I was billed after being told no charge. There was no charge when picking up keys More

by RSKHLL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bill Bedenbender
2.0
This rating includes all reviews, with more weight given to recent reviews.
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December 31, 2023

Fast and reliable. Great customer service experience. Respectable and trustworthy. Have great care while i waited for the vechile More

by YVI0725
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bill Bedenbender
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Krieger
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Jan 04, 2024 -

Ed Morse Ford responded

Thank you for the positive review and thank you for trusting us with your vehicle. Drive safely and always feel free to reach out with any service questions. Sincerely, The Ed Morse Ford Lincoln Team

December 19, 2023

It was a good experience. I did miss the vehicle inspection status that is usually attached to my receipt. But great service and very timely! More

by MCOSTELLO1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure of their names...
Report | Print
Dec 20, 2023 -

Ed Morse Ford responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to contact us so we can make sure you have that inspection status. Sincerely, The Ed Morse Ford Lincoln Team

December 15, 2023

They were absolutely amazing and super willing to help with any recall issues I was having. I will definitely keep going back! More

by Cora Nath
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
The service department
Report | Print
Dec 18, 2023 -

Ed Morse Ford responded

Thank you for leaving us this great review, Cora! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Ed Morse Ford Lincoln Team

December 14, 2023

Easy to work with. The service manager was very thorough in explaing how to handle recall. More

by SKELNHOFER90
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service guy
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Dec 15, 2023 -

Ed Morse Ford responded

Thank you for taking the time to share your feedback. Each employee is a valued member of our team and we all strive to provide excellent service! We look forward to seeing you again in the future. Thanks again! Sincerely, The Ed Morse Ford Lincoln Team

November 28, 2023

Purchased a 2023 Ford Escape and needed a replacement pull handle. Travis took care of the warranty work. 10 minute job. More

by kirkh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Honeycutt
Report | Print
Nov 29, 2023 -

Ed Morse Ford responded

Thank you so much for your review! Happy customers are our goal and our mission at Ed Morse Ford Lincoln Muscatine, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let us know. Sincerely, The Ed Morse Ford Lincoln Team

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