Ed Payne Motors Inc

ED Payne ford Weslaco Tx. our van has been there since october first. It show up it was heating, we bought it in that same place on 2017 cash. the inside y happens right in fr our van has been there since october first. It show up it was heating, we bought it in that same place on 2017 cash. the inside y happens right in front of the dealership so it was easier to go there. well the invoice for recommended service was of $6295.69, even tho they stated it wasn't overheat but to prevent because some stuff was old/damage. We agreed, Vas was supposed to be don't by Friday 10. Well on Thursday 9 we got a called that they broke a stud that was stuck, so now it increased to a bit more of $7,300. Obviously I asked why were they charging that much for their own mistake. the cost was removed. Spoke to Tony back and forth. After that was don, of course they had to many their money right?, on Friday they magically notice the exhaust needed to be replace, they voice an extra charge of $390. 00 well it went up to over $7500. ( because they had removed the other amount) they couldn't increase on service, so they increased on parts. I called for an updat, now they are keeping my van till the following Thursday. Mind you, this is the van I use for my cerebral palsy son. I'm spending more than expected. seams to feel that John Castillo, with the approval of his Manager Tony, keeps finding something to increase the cost of service, while I struggle between transporting my one and canceling appointments after his surgery. If anything that has need change without need, or charged and not changed and my van have issues in the following year.. I'll make the mentioned above and Edpayne responsible, since the company is letting this type of employees work and do as they pleased. yes, I agreed to the changes trusting them, since is the VAN I use to transport my children. And I want it to be in good condition. But those back and forth finding stuff from morning to evening is very suspicious. More

Bad Experience! Do NOT do business with this dealership!! This dealership has be the most unprofessional, unethical, shady place in the valley. First of all, the sal Do NOT do business with this dealership!! This dealership has be the most unprofessional, unethical, shady place in the valley. First of all, the salesmen are uneducated and incompetent. The finance department is crooked and lie to financing banks about household income and employment to get customers approved, no matter how poor their credit score is, or how high the customers interest rate will end up at, at the end of the deal. To make a long story short, my elderly parents went by the dealership as many of our parents do, to "window shop" knowing that they probably should not and could not qualify for a auto loan due to credit and being on a fixed income. The salesman lured them in, along with the finance manager.... ran their credit, got them into a large, used, overpriced vehicle approval with an 18% interest rate. They were going to end up paying double what the vehicle sale price was at the of the 6yr. agreement. We took the vehicle back, cancelled the contract with the bank, and just to have the fiance manager try to persuade my parents into another over priced vehicle. When they refused to take any vehicle from that dealership, he pretty much insinuated that my parents only got approved the first time because he had a "good relationship" with the bank that approved them?? What was funny, was that my mother later showed me a paper where the finance manager himself, wrote false income on a paper, and ask her to tell the bank that that was her income when they would contact her via phone, although it was not. This is elderly exploitation! There are many other ethical and honest places to buy from, DO NOT GO TO ED PAYNE, you will regret it!!! More

JUNK!!! BEWARE!! These Cars are JUNK!!! We hope you don't have to go what we went through. We bought a car and and extended warranty. They didnt not honor their warran These Cars are JUNK!!! We hope you don't have to go what we went through. We bought a car and and extended warranty. They didnt not honor their warranty a month after the piece of junk broke down. HORRIBLE RUDE SERVICE. More