Ed Voyles Kia

Not so great Kia service I brought my Kia in for oil change and recall work last week. Firstly the rep Lisa was very hospitable and understanding of my needs. Also the technic I brought my Kia in for oil change and recall work last week. Firstly the rep Lisa was very hospitable and understanding of my needs. Also the technician who helped answer questions about installing my Kia bike rack was very helpful. However I must voice some concern about some extra costs. I ended up spending about $100 on four Lyft transportations to and from. The dealer didn’t have a rental car for me to use due to the recalls. Also they didn’t finish the service in time by the agreed up 11am time so I had to last minute use Lyft again to make an appointment in Alpharetta. I called corporate and they said they wouldn’t refund any of the costs since I didn’t drop off the car the night before. They were also kind of cold and not understanding on the phone. I am less apt to renew any lease or purchase a car from Kia due to the extra cost of service. I live in Buckhead GA so need to travel some distance to get service done and the closest dealers are Smyrna or Champlain. I also can’t work at the service station so staying there isn’t an option. Other dealers offer free rentals or are closer to my home. I’ll factor that into my future purchasing decisions. More

Overall good experience. Lisa King was a great service advisor and kept me "in the loop" throughout the recall, oil change and tire rotation processes. Unfortunately, my appo Lisa King was a great service advisor and kept me "in the loop" throughout the recall, oil change and tire rotation processes. Unfortunately, my appointment was at 2:00 and I did not leave the dealership until 5:30. In all fairness, she did tell me my wait would be long, but that is way more time than I wanted to spend on a Friday afternoon. I originally had a Wednesday appointment, but Lisa called and let me know there would be an extended wait so I rescheduled for Friday. I appreciated her communicating with me, however, I still was there for 3 1/2 hours. More

Oil Change Work was great! I enjoyed the sitting area and the service representative mike that I worked with! He was friendly and listened to what I had to say! Work was great! I enjoyed the sitting area and the service representative mike that I worked with! He was friendly and listened to what I had to say! More

Great people! I went in for an oil change and 2 recalls. I had to get a new tie rod. Price was reasonable. Unfortunately, my car still has a rattle. Hopefully, I'll I went in for an oil change and 2 recalls. I had to get a new tie rod. Price was reasonable. Unfortunately, my car still has a rattle. Hopefully, I'll be able to take it back, when time permits, for them to pinpoint the problem. More

Took three visits to fix issue with warning lights! Lisa King, the service writer, was very courteous and helpful. However, it took 3 visits to finally fix the ABS and low tire pressure warning lights t Lisa King, the service writer, was very courteous and helpful. However, it took 3 visits to finally fix the ABS and low tire pressure warning lights that came on for no reason. I was given a tank of gas for the inconvenience. More

Great Customer Service The team at Ed Voyles Kia did a fantastic job with my latest car lease. They were very thorough and patient during the whole process. I walked away fe The team at Ed Voyles Kia did a fantastic job with my latest car lease. They were very thorough and patient during the whole process. I walked away feeling I got a great deal and would highly recommend this dealership. More

Great Service My experiecne with Ed Voyles Kia was wonderful. They helped me get the car I needed that best supports my needs. Through the entire process, they were My experiecne with Ed Voyles Kia was wonderful. They helped me get the car I needed that best supports my needs. Through the entire process, they were very patient and friendly. I worked with Robert Baptiste, Chianna Massie, and David Truesdale; what a great team! More

Great service, Great Service Advisor. Service Advisor, Lisa King, was on time, checked me in quickly and advised me of a problem I was not aware of and price to repair. Lisa also kept me a Service Advisor, Lisa King, was on time, checked me in quickly and advised me of a problem I was not aware of and price to repair. Lisa also kept me advised as to where they stood on service. More

Oil Change Very friendly and knowledgeable. Always kept me updated on the progress. Reasonable pricing. I appreciate the excellent customer service during the Very friendly and knowledgeable. Always kept me updated on the progress. Reasonable pricing. I appreciate the excellent customer service during the whole time I was buying a car. More

my experience My service advisor was great. She went over my estimated charges before but did not at the end. The reason I rated customer service low was not becau My service advisor was great. She went over my estimated charges before but did not at the end. The reason I rated customer service low was not because of Lisa. Lisa's customer service was very good and professional. The reason I rated it low was because of the dealership itself. My appointment was on a Saturday and was informed they only do shuttle service M-F. My request was to go to the battery to hang out while my car was being services. The battery is only 1.5 miles from the dealer and was on a non Braves game day. More