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Eddie Tourelle Hyundai

Covington, LA

Overview
Reviews
4.5
1,782 Reviews
Call Dealership (985) 801-7000
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200 Holiday Square Boulevard

Covington, LA

70433

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Showing 1,782 reviews

July 10, 2022

I gave the service a fair rating because: 1) when I drove my car home, I started smelling gasoline. I had to bring the car back in the next day to have the problem taken car of 2) the service rep did More

by Squiresr9982
Recommend Dealer
No
Employees Worked With
Robert Mena
Report | Print
July 10, 2022

Very pleasant and friendly atmosphere. The salesman asked enough questions to know what we were looking for. More

by DGSTONE2000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brandon, sales, Jeff Morgan, Ronald Oubre
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Jul 12, 2022 -

Eddie Tourelle Hyundai responded

Outstanding! Thank you for sharing and for choosing Northpark Hyundai!

July 08, 2022

The service at Eddie T's is why we keep buying from them! ! Thanks for great vehicles and great customer service More

by ddragg69
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ronald Oubre, Robert Mena, Christina Sharp, Christian Clark
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Jul 12, 2022 -

Eddie Tourelle Hyundai responded

Excellent! Thank you for sharing and for being a long time loyal member of our Northpark family!

July 08, 2022

They worked me in took care of my problem and I was very satisfied with the work. More

by allen.cole59
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Mena, Christina Sharp
Report | Print
Jul 12, 2022 -

Eddie Tourelle Hyundai responded

Perfect, Allen! Thank you for trusting your vehicle to our team. We appreciate the opportunity.

July 08, 2022

Great customer service my advisor was great explaining the recall, and updating me with the status of my vehicle. More

by bcrawford11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Mena
Report | Print
Jul 12, 2022 -

Eddie Tourelle Hyundai responded

Thank you! We certainly appreciate the opportunity and look forward to serving you again down the road.

July 08, 2022

This dealership showed ZERO good will when our 2017 Santa Fe engine died at 107k miles. Every oil change had been done there. Every scheduled maintenance was done at the dealership. When engine blew up… like More

by Rene Hymel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ronald Oubre, Robert Mena, Christian Clark
Report | Print
Jul 11, 2022 -

Eddie Tourelle Hyundai responded

Rene--Your warranty is with Hyundai and it is up to Hyundai to approve or deny a claim. As a show of goodwill, our Service Manager explained that even though Hyundai denied the engine we wanted to help: we provided a repair estimate that was $4000.00 off between parts and labor. We also offered the option of vehicle replacement with full consideration of your trade. We sincerely tried every angle to help.

Jul 12, 2022 -

Rene Hymel responded

This is complete spin. I was told by the service department that the 2017 Santa Fe V6 had no issues or recalls. If one were to Google this they would see that it is not the case. The excellent care and service that my family received at Eddie Terrel North Park Hyundai consistently in on schedule is likely the only reason this engine lasted to 107,000 miles before blowing up. The outside repair shop that I got another estimate for quoted me the same price that the dealership supposedly had discounted so heavily. Another interesting fact is that the repair shop was doing the same engine Replacement on another 2017 Hyundai Santa Fe V6 with only 70,000 miles. You can try to make Hyundai the bad guy here, but I smelt no effort from Eddie Gerald Northpark Hyundai to make the situation right. The service department is the profit center of any auto dealership. My family has brought our vehicle for every bit of maintenance possible to your service center for the last five years. Anyone who would like to find out more information feel free to call me 985–4 00–1295.

July 07, 2022

Always great and quick service. So much better than going to the Baton Rouge Dealership. More

by RILEYEFRANK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Mena, Christian Clark
Report | Print
Jul 07, 2022 -

Eddie Tourelle Hyundai responded

Awesome! Thank you for giving our team at Northpark an opportunity to earn your business! We hope to serve you again!

July 07, 2022

The price was a reasonable win win. Both the dealership and I got a good deal. More

by chefbornerd
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hunter Theisges
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Jul 07, 2022 -

Eddie Tourelle Hyundai responded

Awesome! Thank you so much for rating your experience here at Northpark! We love serving you!

July 07, 2022

Archie was helpful and fair. Archie made the buying process smooth and in an expedited manner. More

by BjNoVwan
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hunter Landry, Archie Brown, Clifford Byrd
Report | Print
Jul 07, 2022 -

Eddie Tourelle Hyundai responded

Perfect! Thank you for choosing Northpark. Our team works to deliver the best overall experience!

July 06, 2022

The staff was very polite and respectful. They understood and offered solutions to our issues on the vehicle. Service was quick. More

by Dmaki20
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Mena
Report | Print
Jul 07, 2022 -

Eddie Tourelle Hyundai responded

Awesome! Thank you for sharing with us. We really appreciate you!

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