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Eddie Tourelle Hyundai
Covington, LA
1,782 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Verified Customer
April 08, 2022
My vehicle was scheduled for service Tuesday. Due to forecasted bad weather, I dropped it off Monday evening. I expected a call Tuesday informing me that it was ready for pickup. This call never Due to forecasted bad weather, I dropped it off Monday evening. I expected a call Tuesday informing me that it was ready for pickup. This call never came. I called mid day Wednesday. I was told that a filter needed to be ordered and that my vehicle would be ready in a couple hours. At around 3pm, the call arrived informing me that my routine scheduled service was completed and that the vehicle was ready for pickup. I arrived, paid for the service, went to my vehicle which was just sitting there in a parking slot, and started it, only to find, much to my disgust, a low-tire-pressure indicator. They had the car for two full days and hadn’t even checked the tire pressure?! Are yo kidding me?! So, back to the service desk I went. 20 minutes later my vehicle was brought to the front for me to take home. This was my first experience at this dealership. I went there because I was told that they could service my Kia Sedona and they are here in town, not 30 minutes away. However, after this experience, I will be hard pressed to return there. More
by Mvsharpe
Employees Worked With
Robert Mena
April 08, 2022
We made an appointment for service regarding a recall. We checked a few days before the appointment to make sure that all was in order as we live on the south shore and we were assured that the appointmen We checked a few days before the appointment to make sure that all was in order as we live on the south shore and we were assured that the appointment would take 1-2 hours. We arrived and were checked in on the appointed date. About 15 minutes later a service person told us they had gotten the info they needed from the vin number and they would have the part within a week. So a lack of communication on their part cost us a morning, gas and a toll, only to have to return when the part is actually available. More
by jdgellis
Employees Worked With
Uncertain
April 07, 2022
John was pleasant, patient and thorough. He helped me get my first new car. Frenchie was a wonderful guiding hand who opened the door to my success also. I was introduced to all those involv He helped me get my first new car. Frenchie was a wonderful guiding hand who opened the door to my success also. I was introduced to all those involved with purchase and care and I never felt so happy and accomplished in my life. Mr. Cliff, thank you for seeing this through . I sure do appreciate you too. More
by Lunadivine77
Employees Worked With
Mr. Cliff, Patrick Chatel, John Valure
