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Eddie Tourelle Hyundai
Covington, LA
1,781 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,781 reviews
Verified Customer
April 06, 2022
Went in for an oil change yesterday and the window sticker was never removed or a new one placed. I hope my oil was changed. My tires were not checked because no air was placed(tires still low just l sticker was never removed or a new one placed. I hope my oil was changed. My tires were not checked because no air was placed(tires still low just like when I drove in). On the previous oil change I had my wind shield wiper water pump changed and my husband just realized that they cut the plastic out from under my car to replace the pump and left the pieces hanging instead of inserting it from the proper position. I live in Hammond and purposely come to Covington because I have always had great service up until recently More
by ORRN02
Employees Worked With
Robert Mena
April 05, 2022
Unprofessional service department that is unable to effectively communicate and handles the truth carelessly. Would not trust or recommend. effectively communicate and handles the truth carelessly. Would not trust or recommend. More
by DBM279
Employees Worked With
Ronald Oubre, Robert Mena
April 04, 2022
As always, the service was outstanding. The customer service is without compare. I thorough trust Ronald, Robert and their team to provide fast and excellent service. The customer service is without compare. I thorough trust Ronald, Robert and their team to provide fast and excellent service. More
by Susie
Employees Worked With
Ronald Oubre, Robert Mena
April 04, 2022
Friendly and respectful customer service! I have been to other dealerships where I was ignored or spoken down to because I am a women. The professionalism of Eddie Tourelle's service team is I have been to other dealerships where I was ignored or spoken down to because I am a women. The professionalism of Eddie Tourelle's service team is exceptional. More
by NIKKIPMEYERS
Employees Worked With
Robert Mena
April 02, 2022
This might be the most pleasant car buying experience I’ve ever had. Straightforward, no silly sales games, and I love my new car. Archie made the process super easy and made sure I was happy. I’ve ever had. Straightforward, no silly sales games, and I love my new car. Archie made the process super easy and made sure I was happy. More
by geauxspin
Employees Worked With
Archie Brown
April 02, 2022
Mr. Preston was amazing! He helped me find a car for what I needed. Sometimes, I feel car salesmen can be pushy but he was not. He conversed with me and showed me cars and let me decide which was best for me I needed. Sometimes, I feel car salesmen can be pushy but he was not. He conversed with me and showed me cars and let me decide which was best for me. He was very patient with me and understanding of my situation. He was kind and very professional! Now, the guy who was doing the financing options part was not my cup of tea. He made me feel like I was doing a drug deal in a back alley. He even asked me "what are you gonna do for me?" Nothing, sir. I'm not doing anything for you. Now, he wasn't indicating anything inappropriate he just wanted to know how much money I was going to put down. I did not like how he went about it. I did not like how he spoke to me. He did not pass the vibe check. I'm down for approaching people how you think they need to be approached, but read the room better. A single mom with her daughter there does not need to approached that way, especially when he knows that's the case. I do appreciate that he was able to get my monthly payments where they needed to be, but he's got to work on his approach. More
by K
Employees Worked With
Jeff , Hunter Landry, Preston Alexander
