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Eddie Tourelle Hyundai

Covington, LA

Overview
Reviews
4.5
1,782 Reviews
Call Dealership (985) 801-7000
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200 Holiday Square Boulevard

Covington, LA

70433

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Showing 1,782 reviews

October 07, 2023

Fast and friendly people Great service but hard to make an appointment because they are very busy Need more service writers and staff to help Maybe a dedicated dealership for just the Genesis line More

by LPALAZZO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
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October 03, 2023

Worst car buying experience I've ever had. They hide fees in the paperwork and when you call them out on it they agree and say they will make it right and then after 90 or more days of a run a More

by mbmidwestelectric
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jeffrey Elliott, Jeff Morgan, Tyler Tourelle
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Oct 03, 2023 -

Eddie Tourelle Hyundai responded

Mark--We're working fast as possible on your $95.00 reimbursement. Like most companies, we have to abide by a due process for these transactions as we discussed with you previously. Our Comptroller was out of the office for a week and is processing your check. We can only let you know when the check is out for delivery now as all other factors have been decided.

Oct 03, 2023 -

mbmidwestelectric responded

Call Jeff Elliott with no response yesterday. I little communication would go a long way

Oct 03, 2023 -

Eddie Tourelle Hyundai responded

Mark--We understood the situation was settled and the delivery of your $95 check was all we were waiting on. What else can we assist you with presently?

Oct 03, 2023 -

Eddie Tourelle Hyundai responded

I did not know I missed a call from you. I will call you right now.

Oct 04, 2023 -

mbmidwestelectric responded

95$ check and +/- 330 to capital one neither has arrived.

October 03, 2023

The repair was performed on time. The service people were friendly. There really is nothing more to add on this. More

by jauthem123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Oubre, Christina Sharp, Christian Clark
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September 30, 2023

Professional and Exceptional service! ! Will never go to another dealership! Thank you so much Gerard! More

by SALLYCUZZORT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gerard
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September 28, 2023

The service crew is very good. The front desk people are very courteous and respectful. More

by JOHNFERRARAJR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Oubre, Christina Sharp
Report | Print
September 23, 2023

Took them 2 weeks to get me in for a recall! ! Scheduling staff and Maintenance man was unprofessional, awful, unhelpful and rude. Will not be taking my business there anymore. More

by KIMBERLYMURPHY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blake was great!!, Ronald Oubre
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September 21, 2023

Great customer service, informed on work done on vehicle throughout process. Easy to schedule appointment. More

by TRICIA.REEVES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis C.
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September 20, 2023

They did a good job. Work did not take a long time. Happy with the results More

by lmwhite4242
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gated Yates
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September 19, 2023

Wow, did these guys exceed my expectations! They knew I was coming to see a 2020 Ford Explorer for the 1st time. They had the vehicle right outside the front door cleaned and ready to be shown. More

by grube
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Landry, Wesley Harwell, Tyler Tourelle, Michael Swan
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September 17, 2023

Everybody was very professional, especially the service manager. We didn’t get the diagnosis we were looking for but I believe they tried very hard. More

by jockdunbar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Oubre
Report | Print
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