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Eddie Tourelle Hyundai
Covington, LA
1,782 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 29, 2023
our salesman david was so nice and helpful made the car buying process fun and we got a great deal found the exact car we were looking for! wes in finance was very helpful making sure all paperwork was cle buying process fun and we got a great deal found the exact car we were looking for! wes in finance was very helpful making sure all paperwork was clear and direct for sure would send our family and friends to eddie tourelle northpark hyundai!! More
by schadwelljennifer
Employees Worked With
david bordok, Jeffrey Elliott, Hunter Landry, Clifford Byrd, Wesley Harwell
August 28, 2023
Understaffed, inept and do not address requested concerns. Gave me a tuneup and oil change for $600 after I expressed concern with the brakes, warning signals on the dash and the speedometer racing concerns. Gave me a tuneup and oil change for $600 after I expressed concern with the brakes, warning signals on the dash and the speedometer racing to 100 mph while driving. I am now having the car correctly fixed for $1500 with a trustworthy mechanic. The Hyundai reps let me drive away with a belt in threads and brakes not fixed. Was told the brakes were "fine" and when asked about the belt he replied"we can only see the belt from one side". Amazing my personal mechanic was able to see it from both sides... Hyundai left the old o ring on the oil filter and added a 2nd. I was left with no oil in the engine and thankfully got it to a mechanic I could trust before I was left stranded and burned up the engine. When speaking to the Hyundai rep responsible for the last visit, he stated that there was nothing he could do to refund the money for the oil change that almost killed my engine or the tuneup they performed without addressing the tattered belt hanging by a thread-"we don't change that belt for a tuneup". He stated that "if we refunded money to everyone that has issues afterwards without Hyundai doing the continued work, we'd have a problem" and implied that I was one of many looking for a payday. Logically, I chose not to go back to the Hyundai dealership for more of the same. More
by leslielandry1
Verified CustomerEmployees Worked With
Gerod zero stars
August 27, 2023
I brought my car in Monday evening for a recall software upgrade that was supposed to take less than an hour to a few hours maximum. Had to leave the car overnight. I heard nothing by mid afternoon the next upgrade that was supposed to take less than an hour to a few hours maximum. Had to leave the car overnight. I heard nothing by mid afternoon the next day so I tried to call the dealership three times, twice it told me 'service department not available' and went to voice-mail, the third time someone answered but put me on hold then it went to voice-mail. I had to go to the dealership in person that evening to take my car back (which had not even been touched), because I needed it first thing the next morning to drive to a doctor appointment. Zero communication from the service department and what was supposed to take a few hours max never even happened. More
by jillm704
August 26, 2023
This was the best experience I’ve ever had buying a vehicle. Michael, David, hunter Landry, and Jeff Elliot where so easy to deal with and treated me with the upmost respect. Thank y’all so much! I wil vehicle. Michael, David, hunter Landry, and Jeff Elliot where so easy to deal with and treated me with the upmost respect. Thank y’all so much! I will recommend this dealership. More
by Linda Moak
Employees Worked With
Jeffrey Elliott, Hunter Landry, Tyler Tourelle, Michael Swan
August 25, 2023
If I could rate this dealership and Hunter lower I would. I have bought a lot of vehicles in my time and this was by far the worst experience I have ever had! I will never buy another vehicle from this dea I have bought a lot of vehicles in my time and this was by far the worst experience I have ever had! I will never buy another vehicle from this dealership again!!!! I caught 2 out of the 3 people that I dealt with in lies. More
by A.S.
Employees Worked With
Hunter Landry, Wesley Harwell
August 24, 2023
From start to finish these folks are top notch. Would definitely recommend to my friends and family. They made the process go very smoothly. Thanks again!! Would definitely recommend to my friends and family. They made the process go very smoothly. Thanks again!! More
by paulo
Employees Worked With
Preston Alexander, Ronald Oubre, Christina Sharp, Christian Clark
