Eddie Tourelle Hyundai

All the folks that we met were very nice and professional. Preston was extremely great to deal with and very knowledgeable about the vehicles. When I refer friends to Eddie Tourelle, I will te professional. Preston was extremely great to deal with and very knowledgeable about the vehicles. When I refer friends to Eddie Tourelle, I will tell them to ask for Preston. More

They were able to rekey my key with no problem My car was stolen over a month ago. Rekeying my car made it possible for them not to come back and take it again was stolen over a month ago. Rekeying my car made it possible for them not to come back and take it again More

I know of several family and friends who purchased vehicles from this dealership. Everyone felt comfortable and satisfied about their experience dealing with the friendly and professional atmosphere vehicles from this dealership. Everyone felt comfortable and satisfied about their experience dealing with the friendly and professional atmosphere!! More

Who are these guys. The freaking best that's who. They put baton rouge to shame. The freaking best that's who. They put baton rouge to shame. More

After 3 hours of service . Same problem you need to hear more ? They blamed it on squirrel s Same problem you need to hear more ? They blamed it on squirrel s More

Everyone at Eddie Tourelle's Northpark Hyundai was professional and courteous. We got a great car at an amazing deal. It's about a 45 minute drive from my house and there's another dealership that is professional and courteous. We got a great car at an amazing deal. It's about a 45 minute drive from my house and there's another dealership that is closer. But, Trey took good care of us and Eddie Tourelle's has my business going forward. More

Courteous staff. Comfortable wait area. Great communication. They keep you informed of car’s progress as it is being serviced. Comfortable wait area. Great communication. They keep you informed of car’s progress as it is being serviced. More

The service was great! Christian Clark was phenomenal and will always ask for him. Preston is always great to talk with and he has been a great help over the years. Thank t Christian Clark was phenomenal and will always ask for him. Preston is always great to talk with and he has been a great help over the years. Thank them and their service and kindness. More

I brought my ioniq in for a broken air conditioner. The issue was identified to be a hole in the condenser. The repair required a new condenser so one was put on order which would take several days. No The issue was identified to be a hole in the condenser. The repair required a new condenser so one was put on order which would take several days. No problem. So I went and picked up my car in the meantime. While driving on the interstate the next morning I heard a terrible dragging sound. It turns out the engine splash plate was incorrectly reinstalled after the inspection, had come loose, and was dragging on the ground. The engine splash guard was not totalled but damaged enough to compromise some of the fastening system. I made a temporary repair with duct tape and stayed off the interstate. I notified the service department of the situation and expressed my frustration. The service representative mentioned they could fix it with a zip tie, I said that would be unacceptable and they would have to make it right when I brought the car in for the condenser replacement. When the condenser arrived I was not notified. I called after 5 days and was told it was in and scheduled an appointment for 6 days later. 5 days later I was called and told the part was in. I informed the service representative I already had an appointment set up for the next day. The next day I brought my car in for repair. The condenser was repaired. The damaged engine splash guard was simply reinstalled. Missing fastening hardware was replaced but the damaged area unaddressed. I reluctantly paid and left. Hindsight I wish I had pushed for a replacement. In summary I took my ioniq to the dealer expecting to pay a little more but to get better service. I was mistaken. The incorrect attachment of the engine splash guard, subsequent damage, and lackluster repair attempt was very frustrating. Additionally the lack of punctuality in letting me know parts were in is also frustrating. More