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Eddie Tourelle Hyundai

Covington, LA

Overview
Reviews
4.5
1,782 Reviews
Call Dealership (985) 801-7000
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200 Holiday Square Boulevard

Covington, LA

70433

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Showing 1,782 reviews

February 02, 2023

There was a recall that I don’t believe you actually repaired. You also told me your Hyundai computer couldn’t communicate with the car then tried to sell me an unnecessary repair by guessing there was More

by Mikeroma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Oubre, Christina Sharp, Christian Clark
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Feb 02, 2023 -

Eddie Tourelle Hyundai responded

Yes Mr. Ramano, We performed a recall for replacing a fuse. Hyundai requires the technician to record the repair. I can assure you it was replaced. I would be happy to show you our claim of the repair. We spoke about our computer having trouble connecting to your vehicle, because we were checking 3 lights that were coming on for no charge. We said based on the light you described it sounded like a wheel speed sensor and gave you a quote. You even said your son thought the same thing. I would love to go over the repair with you and happy to scan again. You can reach me directly at 985-801-1637

Feb 02, 2023 -

Mikeroma responded

I returned to the repair shop toddy and the satisfied my concerns by finding a concrete repair solution. Will be bring our vehicle for repair tomorrow

Feb 02, 2023 -

Mikeroma responded

Satisfaction reached with help from shop manager

February 01, 2023

Great service center, really impressed. I really feel they had my best interest at hand. You don’t find that at other dealerships More

by #1customer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Sharp
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February 01, 2023

Easy scheduling and quick turn around time from check in to completion of the service. More

by bmarie87
Recommend Dealer
Yes
Employees Worked With
Ronald Oubre, Christina Sharp, Christian Clark
Report | Print
February 01, 2023

I knew what was wrong and when I could get my vehicle back with no hassle. Pick up was a breeze. More

by Rubie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Oubre, Christina Sharp, Christian Clark
Report | Print
January 31, 2023

The customer service is really great, my car is in great shape due to the service More

by bridgetprince29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Oubre, Christina Sharp, Christian Clark
Report | Print
January 28, 2023

Good experience. Respected our time and were responsive to changing requests on what car we wanted late in the process. More

by pmarshall4
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter Landry, Clifford Byrd, Patrick Chatel
Report | Print
January 28, 2023

Always good service since first car buy in 2006. Buying second car was easy. Salesman (Patrick Chatel) was patient and knowledgeable. Overall good experience. More

by Poolvin@aol.com
Recommend Dealer
Yes
Employees Worked With
Clifford Byrd, Patrick Chatel
Report | Print
January 26, 2023

This time there was an issue with communication. Christina and Gared saved the 20 year relationship with Northpark Hyundai. More

by cassmith51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gared Yates, Christina Sharp
Report | Print
Jan 26, 2023 -

Eddie Tourelle Hyundai responded

Thank you for your feedback Mrs. Smith. Christina spoke with me Monday and said that when we called from our number it showed up as spam on your phone. We are looking into the issue. We haven't had any other issues with it, but we are definitely trying to figure out why it showed as spam on your phone. She did say she was able to able to fit you in between our appointments and comp your service repair. I hope that helps with your feelings about the dealership.

January 26, 2023

Love this dealership! I especially love the service department. They are upfront with you and let you know exactly how long you will be and any potential costs you can exp More

by lyytja
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christian Clark
Report | Print
January 26, 2023

Polite. Time sensitive. needs more on board on weekends to accommodate people who work weekdays. More

by AJ_WILDE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ronald Oubre, Christina Sharp, Christian Clark
Report | Print
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