I bought an Altima in 2009 and received fabulous service while negotiating and with service thereafter. I went back to buy another Certified Pre Owned and had to go through four sales people, one of whom tried to give me a financing lesson. Very discouraging. But Oscar tried very hard to lock in the sale. Brought the car home and called about a ding in the windshield that I thought was a water droplet. "its been treated, was the response. Four days later, I noticed interior damage to the trunk door and pointed it out to Oscar and a service rep when I brought it in to get my second key made. There were no paint marks on the bumper, there was no debris from the broken plastic - it had passed the certified preowner test, but this damage was clearly there prior to my sale.
It was determined the fault was mine - in seven days, I had driven about 100 miles, knew exactly where the car had been and knew for a definite fact, no one hit that Rogue. But nothing was offered to me; they were not fixing it; they were not giving me any return compensation, nothing.
Now, because of this poor customer service, my sister and husband are going to buy their Juke with someone else and I will not buy my next Nissan product from you or will I even recommend your dealership. This is not the treatment I received in 2009. My $21K check was good; my Rogue was not!