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Eddie Tourelle's Northpark Nissan

Covington, LA

4.7
515 Reviews

955 North Highway 190

Covington, LA

70433

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515 Reviews of Eddie Tourelle's Northpark Nissan

January 12, 2024

Came in for service. Was kept informed throughout the entire process. I called with a question. Jamie checked on my concerns and got right back with me. Always a smooth p More

by mrunnels5
Recommend Dealer
Yes
Employees Worked With
Jamie
Jan 15, 2024 -

Eddie Tourelle's Northpark Nissan responded

Wonderful! Thank you for sharing your experience with us at Northpark Nissan. Our entire team appreciates the opportunity to serve you.

January 12, 2024

My car was ready . I came to pick it up , and no one would give me the key . I understand the service department closes @ 6 but my key should have been left with someon More

by Mia.briyah
Recommend Dealer
No
Employees Worked With
David Zoller, David Zoller
Jan 15, 2024 -

Eddie Tourelle's Northpark Nissan responded

Firstly, we apologize for not completely exceeding your expectations during your service visit. While we offered a service loaner, we are required to see proof of insurance coverage from customers. While we were waiting for proof of insurance from your carrier we weren't aware you'd left the dealership. Our staff made many attempts to reach out with service progress but the voicemail is not setup on the phone number we have for you and many text messages were not responded to. We weren't aware you were planning to arrive after 6:00pm that evening for pickup or we could have accommodated it. Please reach back out to us when you are available so we can work to resolve this service experience to your complete satisfaction.

January 12, 2024

Good people good service just awesome experience. Thanks. And a very clean place I really enjoy doing business with them More

by Abe7554
Recommend Dealer
Yes
Employees Worked With
David Zoller, David Zoller
Jan 15, 2024 -

Eddie Tourelle's Northpark Nissan responded

Wonderful! Thank you for sharing your experience with us at Northpark Nissan. Our entire team appreciates the opportunity to serve you.

January 12, 2024

Absolutely no problems. All needs were met promptly. Expectations were exceeded! Thank you for great service. Brian was amazing. More

by MS_MEREDITH
Recommend Dealer
Yes
Employees Worked With
Brian Mahne, Brian Mahne
Jan 15, 2024 -

Eddie Tourelle's Northpark Nissan responded

Wonderful! Thank you for sharing your experience with us at Northpark Nissan. Our entire team appreciates the opportunity to serve you.

January 12, 2024

Brian is very professional and kept me updated on my vehicle. Brian Mahne was very professional and kept me updated on my vehicle. We definitely recommend this dealership to anybody. More

by desean1380
Recommend Dealer
Yes
Employees Worked With
Brian Mahne, Brian Mahne
Jan 15, 2024 -

Eddie Tourelle's Northpark Nissan responded

Wonderful! Thank you for sharing your experience with us at Northpark Nissan. Our entire team appreciates the opportunity to serve you.

January 12, 2024

Was quick and easy Very helpful give us something to drink and watch some tv More

by logannicholson5
Recommend Dealer
Yes
Employees Worked With
Joshua Sheridan, Joshua Sheridan
Jan 15, 2024 -

Eddie Tourelle's Northpark Nissan responded

Wonderful! Thank you for sharing your experience with us at Northpark Nissan. Our entire team appreciates the opportunity to serve you.

January 12, 2024

Truck was completed faster than promised and engine was clean where part was replaced. No grease trash etc.. as it should be. More

by Merlin
Recommend Dealer
Yes
Employees Worked With
Brian Mahne, Brian Mahne
Jan 15, 2024 -

Eddie Tourelle's Northpark Nissan responded

Wonderful! Thank you for sharing your experience with us at Northpark Nissan. Our entire team appreciates the opportunity to serve you.

January 12, 2024

Everyone's always very helpful and ready to fix any problems I have I love my nissan rogue More

by sorellischef
Recommend Dealer
Yes
Jan 15, 2024 -

Eddie Tourelle's Northpark Nissan responded

Wonderful! Thank you for sharing your experience with us at Northpark Nissan. Our entire team appreciates the opportunity to serve you.

January 12, 2024

She's good at her job. Sadly had suprise charges added to my bill this run without a call, notice, or even asking. Saw 2 air filters were added no notice More

by GILLJUSTIN97
Recommend Dealer
Yes
Employees Worked With
Jamie
Jan 17, 2024 -

Eddie Tourelle's Northpark Nissan responded

Firstly, we apologize for not completely exceeding your expectations during your visit with us. That is our entire team's goal each and every opportunity we have to serve you. We reviewed all our paperwork and are not seeing a repair order with duplicate service indicated. Please reach out to us to discuss further: (985) 893-0079. Your satisfaction is important to our team.

January 12, 2024

The sales rep was great except I was promised mats for my car that I never received. The finance guy took it upon himself to add a warranty on my car without asking me or discussing price options with me. He More

by charity2776
Recommend Dealer
No
Employees Worked With
Stephen Shockley, Stephen Shockley
Jan 15, 2024 -

Eddie Tourelle's Northpark Nissan responded

We apologize for the confusion with the warranty on your new vehicle. Thank you for allowing us an opportunity to discuss with you one-on-one and clear this up for the satisfaction of all parties. We look forward to any opportunity to serve you again down the road during your vehicle ownership experience.

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