Eddy's Toyota of Wichita - Service Center

Service Appointment I like the fact that I check in with the same person, Tim Brown, for every check up for my car. He is always professional but friendly. Plus, I feel I like the fact that I check in with the same person, Tim Brown, for every check up for my car. He is always professional but friendly. Plus, I feel I can trust his opinion and observations about what the car needs. So that is excellent. I think it is great that we are given an estimate of what everything will coast and how long it might take. That is a plus, I also like the fact that Eddy's T gives us a clean place to wait with beverages & snacks, some free & some you can pay for. That is a very nice touch. Some things I would like to see improvement on: Tell the Toyota workers to slow down when walking in the area where the customers wait. I almost ran into two of them when we were both coming around corners. Plus, the "pep rally" that I think the sales people had to sell more cars is not pleasant to listen to. The music is loud, the cheer leader was very loud and it seemed to go fir 30 min. I understand the purpose but give them another room to do it in, please. More

Great and helpful. The price wasn't bad. Got it done fast. Courteous. Helped me with a problem with the car. Got my oil changed and tires rotated. The price wasn't bad. Got it done fast. Courteous. Helped me with a problem with the car. Got my oil changed and tires rotated. More

Very polite and knowledgeable service rider. Service was quick and efficient. Took my car in to have paint checked and found my battery was low and had it replaced on the spot. Service was quick and efficient. Took my car in to have paint checked and found my battery was low and had it replaced on the spot. More

Better than ever My service rep we Tim. He took care of everything with great professionalism. When one problem came up with the detail , he was genuinely concerned an My service rep we Tim. He took care of everything with great professionalism. When one problem came up with the detail , he was genuinely concerned and has made arrangements for me to bring back the truck next week. More

Service appointment I was informed of the cost of the services I requested beforehand, and everyone was professional and kept me informed when there was a longer wait. I was informed of the cost of the services I requested beforehand, and everyone was professional and kept me informed when there was a longer wait. More

Bad customer service the adviser who helping me was very rude. He is not very friendly. He over charged me. 58 dollars for conventional oil change I have to wait 1 hour the adviser who helping me was very rude. He is not very friendly. He over charged me. 58 dollars for conventional oil change I have to wait 1 hour 48 minutes for oil change. More

Excellent service by Joe Donath - very professional. The service has greatly improved. Joe took the time to follow up a day later to make sure everything was working ok. That is much appreciated. That is c service has greatly improved. Joe took the time to follow up a day later to make sure everything was working ok. That is much appreciated. That is called excellent customer service More

Omar’s & Julio’s performance I had received a letter from Toyota involving a potential recall on my brakes. I brought my car in to have it checked to see if it was one of the aff I had received a letter from Toyota involving a potential recall on my brakes. I brought my car in to have it checked to see if it was one of the affected vehicles. Omar was the technician manager that handled my car, and arranged for transportation from Julio. Julio drove me to and from my home while the work was being done. Both men did an outstanding job representing Eddie’s Toyota. They were prompt, efficient, thorough in their explanations, and incredibly courteous. Please convey my appreciation to them both. Thank you, Debra Anton, 2011 Toyota Prius More

Great experience Came in with baby and toddler due to service light. They got me in, very pleasant, accommodating and efficient! Extremely clean friendly environment! Came in with baby and toddler due to service light. They got me in, very pleasant, accommodating and efficient! Extremely clean friendly environment! Would recommend. More

Awesome I have never experienced the way serviceing your vehicle should be until I went to Eddy’s. Gerardo went above and beyond to help me with a constantly I have never experienced the way serviceing your vehicle should be until I went to Eddy’s. Gerardo went above and beyond to help me with a constantly smile on his face. He was extremely knowledgeable and pleasure to work with. He truly cared about us and problems we were experiencing. Gerardo is truly an asset to that company. More