Eddy's Toyota of Wichita - Service Center

Excellent service by Joe Donath - very professional. The service has greatly improved. Joe took the time to follow up a day later to make sure everything was working ok. That is much appreciated. That is c service has greatly improved. Joe took the time to follow up a day later to make sure everything was working ok. That is much appreciated. That is called excellent customer service More

Omar’s & Julio’s performance I had received a letter from Toyota involving a potential recall on my brakes. I brought my car in to have it checked to see if it was one of the aff I had received a letter from Toyota involving a potential recall on my brakes. I brought my car in to have it checked to see if it was one of the affected vehicles. Omar was the technician manager that handled my car, and arranged for transportation from Julio. Julio drove me to and from my home while the work was being done. Both men did an outstanding job representing Eddie’s Toyota. They were prompt, efficient, thorough in their explanations, and incredibly courteous. Please convey my appreciation to them both. Thank you, Debra Anton, 2011 Toyota Prius More

Great experience Came in with baby and toddler due to service light. They got me in, very pleasant, accommodating and efficient! Extremely clean friendly environment! Came in with baby and toddler due to service light. They got me in, very pleasant, accommodating and efficient! Extremely clean friendly environment! Would recommend. More

Awesome I have never experienced the way serviceing your vehicle should be until I went to Eddy’s. Gerardo went above and beyond to help me with a constantly I have never experienced the way serviceing your vehicle should be until I went to Eddy’s. Gerardo went above and beyond to help me with a constantly smile on his face. He was extremely knowledgeable and pleasure to work with. He truly cared about us and problems we were experiencing. Gerardo is truly an asset to that company. More

Service center is a scam Took my in to Eddy’s trucks ac was stuck on said they would look at it and give me a quote,they called later in day and said they had found a loose w Took my in to Eddy’s trucks ac was stuck on said they would look at it and give me a quote,they called later in day and said they had found a loose wire and it would be 300$ to fix before they could find problem ,I declined and pick up truck now the heater was stuck on , I asked them what they did to it and they said nothing I got home and looked behind the glovboxs and found 4 cut wires hidden up above blower found the other end hidden where it was cut.all 4 wire were cut. Straight across . Also they had to break the bracket off that holds the tie strap that holds the wires to pull the wires up and hide them so high up behind the dash, man that work on truck was Tristan Moyer he is running quit a scam. This is no less then vandalism.they have been couht this is so dishonest,thank before you take your vehicular I ther More

Worst sales and service in wichita It is very sad that in an area of 500K people one dealer is all we have for Toyota and it is by far the worst in town. You see most of the Toyota car It is very sad that in an area of 500K people one dealer is all we have for Toyota and it is by far the worst in town. You see most of the Toyota cars in my are come from out of town as they want to avoid Eddy's altogether. Because of this the dealer pushes more and more gimmicks and silly advertisements. The did not service my wife's Highlander on several occasions, even though we thought it was better to use the dealer to try and hold up the extended warranty. The result was a $13000 bill for a new engine when the car was at 77,000 miles and was out of it's 75,000 Toyota extended warranty. More

They have my trade and they have the car I was buying I went for a recall on my car, they sold me a car telling me they could get financing. Financing fell through and they have already sold my trade in. I went for a recall on my car, they sold me a car telling me they could get financing. Financing fell through and they have already sold my trade in. Now I have no car and no way to get to work, no way to pick my kids up from daycare and no apology, nothing. Don't trust them !! More

Poor service and crooks I went to buy a car with very good credit and little to pay off my trade in. Those vultures kept me there for hours claiming to get me into a nice car I went to buy a car with very good credit and little to pay off my trade in. Those vultures kept me there for hours claiming to get me into a nice car. They said there was no other way to do payments and had me in payments every two weeks basically screwing me over on high monthly payments so I switched the agreement to State Farm and cancelled part of my contract. Then I went in for service and told them flat out NOT to change the oil which was changed a month earlier. I found out they put a new oil sticker in my car telling me they did it anyway. I was to only have tires rotated and they said it would take an hour. 15 minutes later it was done. Makes me wonder if they did ANYTHING at all. More

Unable to contact service department We have called about 6 numbers and cannot get a call to go through. Only contact is through cell phone and very unsatisfactory! Just want to schedule We have called about 6 numbers and cannot get a call to go through. Only contact is through cell phone and very unsatisfactory! Just want to schedule recall and service. Not every one wants to deal with a company through internet. Would be nice if we could speak with someone on our telephone Land line. More

Average Although I had an appointment, it still took an unusually long amount of time to get checked in and to just have an oil change done. The waiting area Although I had an appointment, it still took an unusually long amount of time to get checked in and to just have an oil change done. The waiting area was nice and there were some amenities. But I would rather have just been in and out, rather than waiting for over an hour. More