Eddy's Toyota of Wichita - Service Center

Review I didn't like the shuttle pickup truck- uncomfortable and hard to get into because it was tall. The van was fine but the pickup was bumpy and not ver I didn't like the shuttle pickup truck- uncomfortable and hard to get into because it was tall. The van was fine but the pickup was bumpy and not very comfortable. Pretty sure I'll never buy this particular type of pickup truck. More

professional & fast My maintenance check up was very professional & fast service. I appreciate this type of service & workers were very friendly. I would recommend the s My maintenance check up was very professional & fast service. I appreciate this type of service & workers were very friendly. I would recommend the service department to anyone. Thank you! More

Quick, great service Brought my truck in pretty dirty. Got an oil change, they found a nail in my tire, and managed to get a vast majority of the dirt off. Brought my truck in pretty dirty. Got an oil change, they found a nail in my tire, and managed to get a vast majority of the dirt off. More

Don't buy tire and wheel warranty or get service So I have been going to Eddy's a few times which has been a disappointment but not for the cost. 1st had an older car which they replaced the air bag So I have been going to Eddy's a few times which has been a disappointment but not for the cost. 1st had an older car which they replaced the air bag on warranty but I asked if they would look at because the airbag light was going on and off and the dash clock didn't work. That would cost $80 just to assess what it is. Second bought a new vehicle to me and invested in tire wheel warranty, which since the nails didn't have enough wear on them the claim was rejected. So thinking I was covered under warranty had Eddy's replace the tires well didn't ask if I wanted a wheel alignment did it anyway. The truck pulled to the right after picking it up 3 to 4 visits later and a technician that needs to drive 17 miles to figure out that it is the tire after rotating the tires three times. Biggest disappointment is the only kept driving the truck over and over just so they could tell me they are not at fault and I still need alignment. They only aligned one tire 1° for $80. Just watch what they do and if go in for warranty/recall hope nothing goes wrong because it will just cost you more money. More

excellent customer service I was kept very informed on status of car and estimated times which they adhered to. Also, they provide a shuttle service which is great. I was kept very informed on status of car and estimated times which they adhered to. Also, they provide a shuttle service which is great. More

I had a recall taken care of. No pressure to add on service. Scott was my contact who did a good job Good job Scott. Scott was my contact who did a good job Good job Scott. More

Great first service This was my first service experience. Everyone one very friendly and professional. Work was done in no time and I left with a clean car This was my first service experience. Everyone one very friendly and professional. Work was done in no time and I left with a clean car More

Great service Christian was great and very helpful! I got all of my request done. Easy to make an appointment. Always give me advice to maintain my car. Christian was great and very helpful! I got all of my request done. Easy to make an appointment. Always give me advice to maintain my car. More

Excellent experience I thought maintenance required light meant I needed an oil change- that's what I scheduled. When I got there Shane told me it actually meant my tires I thought maintenance required light meant I needed an oil change- that's what I scheduled. When I got there Shane told me it actually meant my tires needed rotation. He told me it would be an hour. A little over an hour later my car was ready. They had to fix one tire- but because it took longer I was charged nothing! I was afraid to go to a dealership for maintenance because I'm always worried that it will cost an arm and a leg- this experience has given me reason to trust. More

Acknowledge the customer. I was directed to service writer when I arrived. I was told this person would help me. I assumed (my mistake) he was working on my order. No, a ful I was directed to service writer when I arrived. I was told this person would help me. I assumed (my mistake) he was working on my order. No, a full two minutes later he looked up at me and asked my name. As I was standing there, I am thinking he had found me in the computer, but he was ignoring me while doing something else. Very rude. Your car wash offer needs work. You may have sprayed the car but you did not wash it and you left water spots all over the car. More