Eddy's Toyota of Wichita - Service Center

Unnecessary Service BE FORWARNED--what kind of service is being offered. Either Toyota has some major quality problems or watch out for what the service tech is telling BE FORWARNED--what kind of service is being offered. Either Toyota has some major quality problems or watch out for what the service tech is telling you. Recently had my 2014 Highlander with 29k miles in for service. Was told the brake fluid needed flushed because it was dirty and the air intake needed cleaned because particles of oil were being sucked in from the engine. I tried to find out if Toyota had design problems that would cause this to happen so quickly. The service tech told me he has had to change his brake fluid twice in the last 9k miles and this was a concern for me. What about the engine intake issue--no real answer. I have tried to have the service manager or some else contact me, but after one week, they don't really seem to care. More

mecanic repair overcharched The Toyota car a good but after a couple years when you need to make some mechanic work or tire rotation they overcharge and they dont want to return The Toyota car a good but after a couple years when you need to make some mechanic work or tire rotation they overcharge and they dont want to return the money back. More

Rav4 =family I want to thank Ed for his excellent attention when we tried to get a new car always doing the best when we tried to neggotiate on the cars budget. We I want to thank Ed for his excellent attention when we tried to get a new car always doing the best when we tried to neggotiate on the cars budget. We appreciate Ed's work! More

nightmare I made appointment for bad seat sensor on air bag. They confirmed this appointment no less than 5 times in the days before the appointment. They didn' I made appointment for bad seat sensor on air bag. They confirmed this appointment no less than 5 times in the days before the appointment. They didn't ever bother to make sure they had replacement sensors before the day I drove 2 hrs and waited an adiitional 2.5 hrs to tell me it's a bad sensor and they don't have one! Then tried to say it wasn't under warranty. Unbelievable. Truck has extended warranty. Put a tent around this CIRCUS!! More

Review I didn't like the shuttle pickup truck- uncomfortable and hard to get into because it was tall. The van was fine but the pickup was bumpy and not ver I didn't like the shuttle pickup truck- uncomfortable and hard to get into because it was tall. The van was fine but the pickup was bumpy and not very comfortable. Pretty sure I'll never buy this particular type of pickup truck. More

professional & fast My maintenance check up was very professional & fast service. I appreciate this type of service & workers were very friendly. I would recommend the s My maintenance check up was very professional & fast service. I appreciate this type of service & workers were very friendly. I would recommend the service department to anyone. Thank you! More

Quick, great service Brought my truck in pretty dirty. Got an oil change, they found a nail in my tire, and managed to get a vast majority of the dirt off. Brought my truck in pretty dirty. Got an oil change, they found a nail in my tire, and managed to get a vast majority of the dirt off. More

Don't buy tire and wheel warranty or get service So I have been going to Eddy's a few times which has been a disappointment but not for the cost. 1st had an older car which they replaced the air bag So I have been going to Eddy's a few times which has been a disappointment but not for the cost. 1st had an older car which they replaced the air bag on warranty but I asked if they would look at because the airbag light was going on and off and the dash clock didn't work. That would cost $80 just to assess what it is. Second bought a new vehicle to me and invested in tire wheel warranty, which since the nails didn't have enough wear on them the claim was rejected. So thinking I was covered under warranty had Eddy's replace the tires well didn't ask if I wanted a wheel alignment did it anyway. The truck pulled to the right after picking it up 3 to 4 visits later and a technician that needs to drive 17 miles to figure out that it is the tire after rotating the tires three times. Biggest disappointment is the only kept driving the truck over and over just so they could tell me they are not at fault and I still need alignment. They only aligned one tire 1° for $80. Just watch what they do and if go in for warranty/recall hope nothing goes wrong because it will just cost you more money. More

I had a recall taken care of. No pressure to add on service. Scott was my contact who did a good job Good job Scott. Scott was my contact who did a good job Good job Scott. More

excellent customer service I was kept very informed on status of car and estimated times which they adhered to. Also, they provide a shuttle service which is great. I was kept very informed on status of car and estimated times which they adhered to. Also, they provide a shuttle service which is great. More