I have to tell all you ladies about a funny story. The truth is that it was probably the worst time that I’ve had in my somewhat short life, and I feel being a young, 23-year-old woman “caused” this; based on us traditionally, and actually, being taken advantage of and run over by car dealerships.
I bought my brand-new car last year from Edwards Subaru, and I won’t go into the sales aspect which amazingly got me more off on my vehicle, when my father helped by stepping in at the end. Why the difference??? They didn’t say.
My greatest pain came when I experienced hail damage, like the rest of Douglas County. I checked with my insurance company and after consideration chose the place I bought my car from so that it would be “done right”. That was a miserable mistake. I will apologize in advance as this paragraph will run long to get everything in…so if you’re already bored, you get the idea; skip to the next paragraph. If you’re masochistic, here it is: I brought the car in for them to look over the damage and compare it to my insurance companies invoice. I was told I would get a call by the end of the week to schedule when I would bring it in. I patently waited a week and a half and upon not receiving a call, I called them. I was informed by the manager that "they had no record of me coming in and I'm sorry we must have lost it, can you bring in another copy?" I obliged and was finally given a date to bring it in to be worked on and turned it over. They told me that it would be done in two weeks. I asked for a loaner car but they said they only have a few and won't give them out for that long term, which is ok. I left and figured I could walk for a couple weeks. The rest is ALL bad.
I called every few days, after the allotted time they stated and was almost always given a run around or poor excuse for why the work was moving at a snail’s pace. To further enrage me when I called, the manager would tell me she didn't know what part of the process my car was in and that she would go "check" and then give me a call back. Never once did I receive a call back until the day my car was finished. Then, finally, after a month and a half the call I made that morning was actually returned and my car was finally finished! I went in to pay and signed their invoice copy that stated the amount due, which was $2,400 more than what the manager was saying I owed. I asked twice if my bill was completely satisfied and they said yes and handed over my keys. Once again, these idiots had totally screwed up. I simply held the money aside and waited to see how long this process would take. In speaking with my father, we considered donating it to charity and then making them take it back from some battered youth home, which they may have done, but he told me to just put it aside and pay when they finally did their job! I’m in my last year of law school, I wasn’t about to get in trouble for this garbage. I did have some fun and waited a week to get back to them as thanks for the way they treated me. Lastly, to boot, I found out when I got home that they did a poor job around my door handles…it’s spotty…I will attach a dated picture.
Well that’s my love affair with Edwards Dealership and their “Service” department. Please do me a favor and find another place to buy a Subaru (which I absolutely love) or have your car repaired!!! There are many other dealerships within 20-100 miles that will hopefully treat you like one of their own daughters, not the horror that I found there.