Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha

This dealership is the worst in the business. Kelli is the greatest as far as customer service however the work supposedly completed on my vehicle was a total bust. They wanted me to take the Jee Kelli is the greatest as far as customer service however the work supposedly completed on my vehicle was a total bust. They wanted me to take the Jeep to another dealership because they couldn't figure out what was wrong with it and it is still under warranty. Instead of offering to help with a second opinion they wanted me to run all over to get service from one of their competitors. Complete lack of customer service!!! More

DO NOT BUY FROM THIS PLACE. They are liars, scammers, and have zero integrity. We bought a used vehicle from this joke of a dealership, and the second we drove off the lot, t They are liars, scammers, and have zero integrity. We bought a used vehicle from this joke of a dealership, and the second we drove off the lot, the truth started showing. The car had: • A broken daytime headlight • A broken door handle • A faulty tire pressure sensor • A service light for an oil change • A service alert for the suspension system NONE of this was disclosed. Not one word. When we called them out on it, they told us, “Don’t worry, it’s all covered. We’ll take care of everything—it’ll be done in four days.” That was just them blowing smoke. A full week later, not a single update. We had to chase them down, only to be told they’re not fixing anything. No repairs. No coverage. Just a straight-up, “Yeah, we’re not doing that.” Unbelievable. They sold us a busted car, lied about fixing it, then ghosted us and refused to stand behind what they said. This place is shady, dishonest, and should not be in business. If you value your money, your time, or your sanity—run far, far away from this dealership. More

Great customer service by Kelli Carson and my truck was completed in a timely manner. Highly recommend Edward's Village Pointe! completed in a timely manner. Highly recommend Edward's Village Pointe! More

I purchased my used truck Oct 1, 2024 and I am still loving it. Amanda and Kenny came through on all the promises and they were prompt to follow up. I really appreciate the great service! loving it. Amanda and Kenny came through on all the promises and they were prompt to follow up. I really appreciate the great service! More

Thank you Mike and all the rest of the people who made this purchase come true! After a ton of confusion they delivered my new vehicle to my door and I live 6 hours away! This is going so way above their this purchase come true! After a ton of confusion they delivered my new vehicle to my door and I live 6 hours away! This is going so way above their duties as a dealership. I totally recommend Edwards to anyone looking for the BIG extras in a dealership! Try them out, you won’t regret it! Thanks again! I love my new vehicle! More

This dealership sold us a vehicle with so many hidden problems, pressured us, was extremely rude and insulting. At one point we backed out but they did just enough to convince us to go through with the d problems, pressured us, was extremely rude and insulting. At one point we backed out but they did just enough to convince us to go through with the deal. I sincerely regret it and do NOT recommend this dealer. Run far away!! More

Been emailing back and forth with them . Found a power wagon out of state with $20000 off making it $61000 . Told these guys do $16000 off a $78000 msrp and we can deal . The salesman sai Found a power wagon out of state with $20000 off making it $61000 . Told these guys do $16000 off a $78000 msrp and we can deal . The salesman said management agreed to it . Than sent me a message stating the msrp was $84000 msrp when can we make the deal . lol Don’t know if management was being crooked or this kid tried something . But do know I would steer clear of this dealership. Salesman was Jayson Rewolinski . More

I would give zero stars if I could. I had heard horror stories about this dealer. We didn't purchase with them but became stuck with them when they bought Baxter. We have had nothing bu I had heard horror stories about this dealer. We didn't purchase with them but became stuck with them when they bought Baxter. We have had nothing but issues and will never recommend this dealer or a Wagoneer to anyone. We have 30+ service tickets, all stemming back to technology issues that no one will take responsibility for. But we're just stuck with it? Yep. Never spending a dime with Jeep or Edward's. EVER. Save yourself and your wallet and go somewhere else. More

I want to say thank you to Laurie Amato for helping me find the best deal and vehicle for me! It's been just over a year on my lease and I am still so happy with my Jeep Renegade! And anytime I had ser find the best deal and vehicle for me! It's been just over a year on my lease and I am still so happy with my Jeep Renegade! And anytime I had service needs and questions everyone was perfectly helpful and gave me top service! I am very impressed with everyone there and my awesome Jeep Renegade! More

I had to have warranty work done on my 2023 Pacifica Hybrid and the work that was done was fine and they took care of a couple of recalls as well. The problem was communication was not very good. My son Hybrid and the work that was done was fine and they took care of a couple of recalls as well. The problem was communication was not very good. My son-in-law had to take me to pick my car up in the middle of a snow storm and just before finally arriving at the service department they told me it wasn’t done. We were not pleased that we had driven all the way there to find it wasn’t ready. They did agree to bring it to me the next day to my home in Plattsmouth and they did do that. The biggest problem I had was that communication was nearly nonexistent. They said they would call me with info but they never did. I finally called them because we had a45 minute drive and they closed in an hour from my call. They did wait to tell me that it wasn’t ready because we arrived after they would have been closed. More