Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha

Mark was great. Did everything he could have possibly done to place the vehicle. He brought me demo vehicles to my office. He followed up on features, prices, trim levels. He walked the lot with us. done to place the vehicle. He brought me demo vehicles to my office. He followed up on features, prices, trim levels. He walked the lot with us. Mark was a true professional in every sense. Thanks! Andy & Beth O'Daniel More

When I bought my vehicle from Baxter, the upfront service was great. They treated me like a queen and I got a great deal on my vehicle. I bought an oil change package and was also told I get my vehicle was was great. They treated me like a queen and I got a great deal on my vehicle. I bought an oil change package and was also told I get my vehicle washed when I bring it for the oil change. Now that I have brought it in for oil changes several times, I have been furious 5 out of 7 times. The wait is too long after the long wait to check in my vehicle and if my vehicle is actually washed, it is a half job. (A few times I was told the car wash was broken and once even advised they don't have to wash it anyway.) One time they didn't get something tightened and oil was leaking, so I took time off work to take it to the GMC dealer figureing I would have to spend a bunch of money to get an oil leak fixed, but found out it was the Baxter tech who overlooked tightening it! The only reason I keep taking it back is because if I want the non-refunable oil changes I pre-paid for, I am forced to take it there the remaining three years. (I bought a 5 year package) I totally dread it everytime I have to get an oil change. My husband also got an oil change package and has a Dodge truck, but they would never wash it because they say it doesn't fit in their car wash. Hmmmmm, they are a Dodge dealer that sells big Dodge trucks and those trucks are clean. He did get something fixed on his truck at Baxter once and was satisfied, so that was good. The last time I went in for my oil change, everything went great like I have been wanting it to be the last two years. I didn't have a long wait to check in first of all. When I got to the counter and spoke with Roby, who is a very pleasant person as are most of the service agents, I asked him if the car wash was working and he said "yes." I then asked him if my oil change will take less than an hour and he said "yes." (He has dealt with me in the past, so he probably remembers how flustered I get when I come here.) He told me everything I wanted to hear, but would it become reality this time? Yes! My oil change was done in a little more than a half an hour and my vehicle was washed satisfactory. What a victory for Baxter! I was so happy, I had to also tell about what a great experience I had rather than only complain about the bad. I could tell that Roby totally tried to make everything go smooth and it was a success! Thanks, Roby. Hopefully my next oil change goes as well as this one. Update: Turns out either they didn't tighten everything or they just failed to wipe up the oil. More oil in the driveway and it is NOT a problem with my vehicle, it is poor attention to detail. Also got my car clear coated and wasn't happy, but told my vehicle is a used vehicle (2007 bought two years ago)so there isn't anything eles she was going to do. There were globs and marks on the vehicle that weren't there previously, but they aren't doing anything about it. Went to the body shop over a week ago and have not been contacted further. No follow up. I really dislike Baxter, but every once in awhile there is a nice employee. They are very snooty for the most part and if there is a problem, they don't want to deal with it. More

Great experience, we had looked online first then came out to the dealership to checkout a specific vehicle. Test drove the vehicle and went inside to start working on the deal. Would recommend Baxter and out to the dealership to checkout a specific vehicle. Test drove the vehicle and went inside to start working on the deal. Would recommend Baxter and Darnell to anyone. Will recommend Baxter and Darnell to anyone I can. More

The experience was a no pressure one which was wonderful. Our salesman was very friendly and knowledgable and made the experience very smooth and easy. He allowed us to dest drive the car and inspect witho Our salesman was very friendly and knowledgable and made the experience very smooth and easy. He allowed us to dest drive the car and inspect without feeling pushed for time or pushed into purchasing. I would recommend this salesman and dealership. More

Mark Edwards was extremely helpful and informative. He was very knowledgeable about his products and guided us to the right used vehicle for our teenage daughter. Baxter has a large and varied inventory was very knowledgeable about his products and guided us to the right used vehicle for our teenage daughter. Baxter has a large and varied inventory of used cars and trucks. I would not hesitate to purchase another vehicle from Baxter and Mark Edwards! More

Darnell was very friendly and interested in what we were looking for in a used car. He showed us what they had on their lot, explained what they could do for us if we were interested in a new car in our pr looking for in a used car. He showed us what they had on their lot, explained what they could do for us if we were interested in a new car in our price range and demonstrated their website to see what was available at their other dealerships. Sara was very easy to work with to get the paperwork completed. And finally, we were very impressed by Darnell's very professional presentation of the car when we went to pick it up. More

Sarah Bergsten was very informative and concerned that all my questions were answered. She ensured that all information was disclosed concerning the transaction. She was very knowledgeable in her depart all my questions were answered. She ensured that all information was disclosed concerning the transaction. She was very knowledgeable in her department. She was very personable and willing to explore options that best served me financially. More

My husband and I went into the dealership on a Saturday and Nick spent a great deal of time showing us the vehicle and all of the features. He was friendly and helpful. We had a few decisions to make reg and Nick spent a great deal of time showing us the vehicle and all of the features. He was friendly and helpful. We had a few decisions to make regarding the options and needed some more information about factory changes made to the stereo system and our choice of leather seats. After some discussion and research we found a vehicle we were interested in on-line and went back on a weekday to test drive it one more time and to begin to discus price and financing. Rodney helped us on our second trip. He had been referred to us by a couple of friends and Nick happened to be busy at that moment. Rodney was also very helpful. The negotiations were far less stressful than what we have experienced in the past at other dealerships. Although we came to a fair price, I was a little disappointed in the lack of incentives offered by Jeep at this time. However, Baxter came close to compensating for the disappointment with a great deal on the extended warranty. All of the Baxter staff were friendly and thorough in their explanations. Although it was a late night, everyone seemed pleased to help and we never felt rushed. Overall, I would rate our experience at Baxter as Great. More

Nate and Jacob (Sales)did a great job. We looked at and drove Grand Cherokee Limited and Larado X Package models. Then once we decided on the model, Nate was able to locate the vehicle with the exterior a drove Grand Cherokee Limited and Larado X Package models. Then once we decided on the model, Nate was able to locate the vehicle with the exterior and interior colors we wanted as Baxter did not have one in inventory at that time. The pricing of the vehicle was not a great experience. Expected to get Blue Book 'Fair' value on my trade-in and did not. As a result, pricing was just okay. More

Randy is very knowledable and easy to work with. I deal with the team at Baxter's on a daily basis and the professionalism from Randy and every one else is hard to find from other dealers. Randy understood with the team at Baxter's on a daily basis and the professionalism from Randy and every one else is hard to find from other dealers. Randy understood my needs and wants, and made it happen, and got my service work on my vehicle done in the time stated. With regards to a small tear in the wireloom heat cover on the firewall, every thing was put back in the correct place and everything that was asked of the team was done. I appreciate their hard work and dedication to meet the needs of their clients. Thanks Dave Sekera More