Edwards Chrysler Dodge Jeep Ram Village Pointe Omaha

I was very happy with the way Kelli Carson kept me informed about my car. Also kept me informed of where the warranty company was at each time she would call as well! informed about my car. Also kept me informed of where the warranty company was at each time she would call as well! More

Here is my review. I will be posting this to as many places as possible. Spoke with Warren in the service department and then lied to by Noah in Finance. Date of servic I will be posting this to as many places as possible. Spoke with Warren in the service department and then lied to by Noah in Finance. Date of service March 10th Where do I begin. I purchased my vehicle here in May 2025. One month before I bought it, their own April 2025 inspection documented the transmission fluid as fine, cabin filter replaced, air filter replaced. I drove it 9,000 miles. That’s it. I brought my car in for a warranty repair, a CV seal. Routine. Should have been simple. Instead I left with a laundry list of things I suddenly “needed.” What they told me I needed: ∙ Transmission fluid flush, black and full of metal flakes per their own mechanic ∙ Rear differential replacement ∙ New cabin filter ∙ New air filter Let that sink in. Filters they documented as replaced one month before I bought the car. Suddenly need replacing. Their mechanic called me personally and told me the transmission fluid was black with metal flakes. When my partner called shortly after, magically the story changed to just “black fluid.” No mention of metal flakes. By the time we arrived to pick up the car the fluid’s appearance had also changed. Then the finance manager stepped in. Not a mechanic. The finance manager. He personally assured us the fluid was actually pretty clean and nothing to worry about — directly contradicting what their own mechanic told me hours earlier. When my partner began walking back with the finance manager to view the fluid himself, he was physically stopped at the door. Not asked to wait. Stopped. We were not allowed to see the evidence they were using to justify a $400 charge with our own eyes. So let me get this straight…The finance manager is overriding the mechanic’s assessment, nobody is allowed to actually look at the evidence, and we were physically blocked from the service area. Why is a finance manager speaking on mechanical issues? Because his job is to close deals and protect the service bill. Not tell you the truth. When I said I was getting a second opinion, he went quiet and tried to talk me out of it. That told me everything. I took it to a certified independent transmission specialist out of pocket. Their findings: ∙ No metal flakes ∙ Rear differential is in perfectly good shape ∙ Fluid does need changing, which I am now paying for elsewhere because I don’t trust anyone in that building Their April 2025 inspection said the transmission fluid was fine. I put 9,000 miles on it and now it’s black? Either that inspection was falsified or something happened to that fluid on their lot. Neither is acceptable. I also want to be direct about something. As a woman, this entire experience showed me exactly how this dealership operates. The contradicting stories, the refusal to let us view anything, the finance manager swooping in to smooth things over. This is a dealership that sees women in the service department as an opportunity. I was not treated as someone who deserved the truth. I was treated as someone they could overwhelm with technical language and upsells until I just paid and left. I have paperwork. I have the independent shop’s findings. I have dates. All of it documented. This is not a bad experience. This is a pattern. Do not protect your wallet! Protect your safety. A dealership willing to lie about your transmission is a dealership willing to let you drive something unsafe. Do not let them touch your car without a second opinion. Every. Single. Time. More

We had a low tire the day after driving off the lot. We called Tyler and he connected us to Warren and the next morning we were in and out with the problem solved. So easy, great service, fast and loved We called Tyler and he connected us to Warren and the next morning we were in and out with the problem solved. So easy, great service, fast and loved how they were willing to help us out immediately. Tyler Schroeder is great at what he does! More

This dealership is the worst in the business. Kelli is the greatest as far as customer service however the work supposedly completed on my vehicle was a total bust. They wanted me to take the Jee Kelli is the greatest as far as customer service however the work supposedly completed on my vehicle was a total bust. They wanted me to take the Jeep to another dealership because they couldn't figure out what was wrong with it and it is still under warranty. Instead of offering to help with a second opinion they wanted me to run all over to get service from one of their competitors. Complete lack of customer service!!! More

Great customer service by Kelli Carson and my truck was completed in a timely manner. Highly recommend Edward's Village Pointe! completed in a timely manner. Highly recommend Edward's Village Pointe! More

I would give zero stars if I could. I had heard horror stories about this dealer. We didn't purchase with them but became stuck with them when they bought Baxter. We have had nothing bu I had heard horror stories about this dealer. We didn't purchase with them but became stuck with them when they bought Baxter. We have had nothing but issues and will never recommend this dealer or a Wagoneer to anyone. We have 30+ service tickets, all stemming back to technology issues that no one will take responsibility for. But we're just stuck with it? Yep. Never spending a dime with Jeep or Edward's. EVER. Save yourself and your wallet and go somewhere else. More

I had to have warranty work done on my 2023 Pacifica Hybrid and the work that was done was fine and they took care of a couple of recalls as well. The problem was communication was not very good. My son Hybrid and the work that was done was fine and they took care of a couple of recalls as well. The problem was communication was not very good. My son-in-law had to take me to pick my car up in the middle of a snow storm and just before finally arriving at the service department they told me it wasn’t done. We were not pleased that we had driven all the way there to find it wasn’t ready. They did agree to bring it to me the next day to my home in Plattsmouth and they did do that. The biggest problem I had was that communication was nearly nonexistent. They said they would call me with info but they never did. I finally called them because we had a45 minute drive and they closed in an hour from my call. They did wait to tell me that it wasn’t ready because we arrived after they would have been closed. More

My husband and I have prepaid oil changes and tire rotations, so I took my car in Saturday morning 12/30/23 for service to be done. Warren, the service writer, let my husband know that they close at 1 rotations, so I took my car in Saturday morning 12/30/23 for service to be done. Warren, the service writer, let my husband know that they close at 1pm but he would leave the keys at the receptionist desk because I couldn't pick it up before then. When I came into the office about 3:30pm, the receptionist was extremely unwelcoming from the moment I walked in. I told her I was in to pick up my keys and she was just very blunt and persistent about how much she couldn't help me and there was nothing they could do to give me my keys since they did not leave them at the front with her. Apparently, they have no key or way to get into the service department since it was closed and locked. As a customer service worker myself, dressed in customer service attire, I found it extremely upsetting that she couldn't be more considerate and maybe have said "I'm so sorry for the mix up but the keys were not left with me, let me see if I could get someone to get a hold of Warren" or basically any other way of showing empathy for someone who was just about to be without a car for a long weekend. She did not once try to reach out to someone else for help. Upset and with my kids waiting in another vehicle, I told my husband everything she was telling me. He used to work as a technician for a dealership, so he was immediately annoyed and knew she was just being rude and unhelpful. Somehow a miracle happened, and the door got unlocked and they were able to give us the keys! I feel if she would have just tried to be a little more helpful, she would have saved a lot of frustration. I was not rude to her once so there was really no exception for her to be so unhelpful and rude. When I was calling my husband in front of her, I told him "she's just going to tell you the same thing she's telling me," She sat there shaking her head up and down basically saying "yup!!". Luckily, the sales manager helped us to get our keys. I will say we are never coming back here for servicing. To top it ALL off, when I drove off, my car air vents started blowing out smoke from and it smelled like fumes. When I parked, I popped the hood and found a dirty rag and everything was messy with fluids spilled all over. Overall, we are completely dissatisfied with all areas of service from this dealership. Only somewhat helpful person was the sales manager. Good looking out on your end! Hopefully they provide some extra training for those who clearly need it and live up to their standards as it states on their homepage, "a community-minded business that believes in going the extra mile for customers, you can count on our nearby auto repair shop to be here for you down the road." More

Baxter wanted $8,400 to fix my Ford. Lee Sapp ford fixed it for $500.00 Lee Sapp ford fixed it for $500.00 More

I have dealt with baxter dodge for years than I care to remember. Iam one of those that want to be safe. Being a life long Nebraska person I trusted Bacter with my Dodge Ram 3500. I would now never have remember. Iam one of those that want to be safe. Being a life long Nebraska person I trusted Bacter with my Dodge Ram 3500. I would now never have trust in them again. I went in to have my air conditioner check which they had done over $1000 on and being gone for 9 months doing volunteer work felt it should be covered. Wrong they charge me $139 diagnosis fee and a repair estimate of over $740. Said it was a slow leak in front of what they did last year. Said no walked out made appointment at an independent mechanic. Charge me diagnostic fee $125 and said they could find no leaks using die which baxter did not use. Said come back in 6 weeks and recheck no charge. My unit still is cold and no leaks visible. Went back to baxter and ask for my $139 back no way ask for manager says not in will have him give me a call. Did not happen. Avoid BAXTER SERVICE. JEF More