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Eich Volkswagen
St Cloud, MN
37 Reviews
Welcome to Eich Volkswagen, where we take pride in serving the Saint Cloud, MN, community with high-quality Volkswagen vehicles and exceptional customer service. For years, we have been a trusted destination for Volkswagen enthusiasts, offering an extensive lineup of vehicles, professional financing solutions and expert automotive care. At our Volkswagen dealership in Saint Cloud, MN, we prioritize your needs, ensuring that your experience with us is seamless, from the moment you walk through our doors to every mile you drive your vehicle.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 5:00 PM
Tuesday 7:30 AM - 5:00 PM
Wednesday 7:30 AM - 5:00 PM
Thursday 7:30 AM - 5:00 PM
Friday 7:30 AM - 5:00 PM
Saturday Closed
Sunday Closed
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Showing 37 reviews
Verified Customer
January 12, 2022
I am convinced this shop breaks tings, so they can get you for huge repair bills a few days later. I have had my car in there several times, when a repair shows up in days after the car was there. the rep you for huge repair bills a few days later. I have had my car in there several times, when a repair shows up in days after the car was there. the repairs were not related to anything the care was brought in for ant they are very expensive. Air conditioning, car freezing after repaired with no comments on the inspection. This shop is not reputable, or there service techs are not smart More
by John Butorac
May 24, 2018
Had a problem but dealer resolved. We purchased a black 2013 TDI Beetle with plans to pick it up after "the rocker panel was repainted" and planned to pay cash. After driving 250 miles We purchased a black 2013 TDI Beetle with plans to pick it up after "the rocker panel was repainted" and planned to pay cash. After driving 250 miles to pick it up and accepting an offer to get the first month free if we financed the car (they ran our credit to do this) we arrived to pick up the car. The dealer resolved the situation. More
by Mike and Ann
Employees Worked With
Gary
November 18, 2017
FRAUDULENT SALE OF A MOTOR VEHICLE Eich Motors hid a well documented transmission leak on a pre-owned Mercedes Benz. They sold my BMW X5 out from under me when I had paid and had posses Eich Motors hid a well documented transmission leak on a pre-owned Mercedes Benz. They sold my BMW X5 out from under me when I had paid and had possession of the tags knowing I wanted to return the Mercedes! By 2 1/2 months, I notified a Mercedes dealership that the vehicle was chugging which we now know to have impending catastrophic engine failure. It's a lemon of a vehicle! Eich Motors committed fraud in the inducement of the contract and refuses to answer or return calls on a lemon of a vehicle that has serious problems. The salesman JC Campos and Sally in Financing misrepresented their vehicle and extended warranty. Fortunately the 2 1/2 months is within Eich Motors 3 month warranty time frame but since they've blocked me from their Facebook page, deleted my comments, and refuse to answer my calls, it looks like we'll move on to reporting complaints to Minnesota Department of Public Safety Driver and Vehicle Services Division, Dealer Unit; The Minnesota Department of Commerce Enforcement Division; and the Federal Trade Commission Consumer Response Center. Eich Motors needs to respect customers and honor their own warranty and the Lemon Law. More
by Duped_by_Eich
Employees Worked With
Juan "JC" Campos
April 13, 2017
Quick, easy, and fun I did a lot of tease arch and found the car that I was looking for. Sent a email making sure it was there. Ryan confirmed the car was available a I did a lot of tease arch and found the car that I was looking for. Sent a email making sure it was there. Ryan confirmed the car was available and he said he would have it pulled up for me to look at. Stopped in later that day and Nate showed me the vehicle. It was what they had said and ready to drive. They were easy to work with and had a great price. Financing was easy and I went home with the vehicle the same day. More
by Cj
Employees Worked With
Ryan nate
December 08, 2016
Uncommunicative and incompetent finance department We are very dissatisfied with this dealership. Not only was Lee Whiting (finance guy) unresponsive but he also tried adding additional services to our We are very dissatisfied with this dealership. Not only was Lee Whiting (finance guy) unresponsive but he also tried adding additional services to our agreement after we stated we did not want them. He is impossible to reach by phone and will not return calls without upper management involvement. He also would not provide us with a copy of the purchase agreement our bank needed to start the loan process. The purchase agreement was only provided to us after the store manager directed Lee to give us a copy and needless to say, we did not finance through Eich. Though upsetting, the worst part took place a few months after we drove away will the bill of sale and title in hand. We began receiving threatening voicemails from Lee Whiting saying, "if you walk outside your house one day and your car is gone, too bad, I tried. We are taking legal action." (I have all the voicemails saved and would attach them if I had the option to). This was very concerning especially since we had no idea what he was referring to and when we tried to reach out to him, he was unresponsive as usual. When I finally got through to another finance member, she stated the dealership believed we did not pay the rest of the down payment but that they couldn’t prove that we hadn’t paid because the money could have been credited to another customer’s account. This was very concerning to us for obvious reasons, so before we paid them $2k we wanted to make sure the money actually came out of our bank account. This is where we discovered Eich Motors tried charging our card for $2k - months after we took possession of the vehicle and without our permission. Despite being told they had no record of our credit card information which we originally gave to them to make the down payment, they were trying to charge us for the contested amount without discussion with us. They clearly do not comply with state laws regarding sensitive information storage or usage. This experience has been memorable to say the least and for others interested in purchasing a vehicle, please do not be fooled by this dealership and go elsewhere! More
by runner34
Employees Worked With
Lee Whiting
November 19, 2016
First time leasing . Mat and team worked with me on budget and got me into the exact car I wanted! No pressure or hassle. Great experience! . Mat and team worked with me on budget and got me into the exact car I wanted! No pressure or hassle. Great experience! More
by Brian
Employees Worked With
Mat
