Eich Volkswagen

Liars and Cheats Completely feel scammed. I leased a 2014 Jetta in June of 2014. This was the beginning of the problems. First off I received harassing phone calls Completely feel scammed. I leased a 2014 Jetta in June of 2014. This was the beginning of the problems. First off I received harassing phone calls at my place of work because the dealer had screwed up my initial paperwork. They continued to call after my working hours despite being told several times when I would return to the office. They also refused to leave a voicemail on my work line. After they finally reached me (The phone I had left them was stolen so I was without a cellular for about a month.) they informed me that if I didn't come in that day to fix THEIR mistake they were sending someone out to repo the car. I had to go in and quickly sign a totally different lease than we had agreed on based off the notion that "they had messed something up and it would be about $.12 cheaper a month. That leads us to today. When I purchased my vehicle Mike informed me that the leasing company needed me to pay the $915 charge for an "Extended Service Contract" and told that it would cover my scheduled maintenance during the duration in which I would own the vehicle. When I arrived at the service counter today for my 30,000 mile service I was told there would be a $100 charge for changing the oil and rotating the tires. I rebutted that I had purchased this "Service contract" and it was only now that I was informed that the package Mike told me was for my scheduled maintenance was actually just an extended warranty for normal operating conditions part wear and tear and that it in fact had nothing to do with my scheduled services. I was informed that I needed to purchase this coverage for my lease to be accepted and am now being informed that these warranties and service packages have no weight in the credit decision. I was basically told that it sucks that I was lied to and that I would be more than welcome to just pay full price for my service. I feel completely lied to and cheated. I will not continue to do business with a company who has dealers running in such a manner. More

Amazing I keep on posting my review in different places because I want everyone to know how great they are! I was completely satisfied with my service. I I keep on posting my review in different places because I want everyone to know how great they are! I was completely satisfied with my service. I have a 2003 VW Passat wagon and I thought we had a blown head gasket - my car had billowing white smoke after I warmed up my car while idling. Anyways I live near Wayzata, about an hour and twenty minutes away, and I called about 15 or so local mechanics and the prices I was getting was astronomical. Even small town mechanics were going to charge me a fortune. My dad lives in St. Cloud and after he called a few shops he decided to call Eich. We didn't think we'd get a much better price because it was a deal but boy we're we wrong. Their estimate was between $500 to $1000 less than the 20 shops we called. The day I brought my car in they gave me awesome customer service. We called Monday morning, got my car in Monday evening. They had a loaner car for me that day. They let me keep the loaner until the weekend when it would be easier for me to return the car due to the long distance I drove to get there. They ending up finding out it wasn't a head gasket but I was leaking radiator fluid and had a few other issues. They called me multiple times a day with updates. When I went to pickup my car it was washed, fluids were topped off. I had friendly service. I couldn't ask for more from a dealership. I will continue to make the hour and twenty drive to St. Cloud to receive the amazing customer service I did here. My VW appreciates all the hard work provided by this company. THANK YOU!!! More

Wonderful visit What a great service dept. I live 400 miles away and planed to be passing by St Cloud, made an apointment and they squeezed me in. All I needed was my What a great service dept. I live 400 miles away and planed to be passing by St Cloud, made an apointment and they squeezed me in. All I needed was my 2 after market key fobs, cut and programed. My local dealer wouldn't do it for me on short notice and quoted me more than double what I paid for at Eich Motor Co. Thank You to the entire service dept. More

I purchased my first car from Eich Motor Company this winter. I visited several dealerships in the area, and found my experience at Eich to be by far the best. The entire sales staff was very friendly, winter. I visited several dealerships in the area, and found my experience at Eich to be by far the best. The entire sales staff was very friendly, and I never felt like I was being "sold to". They made me feel as though I was the most important customer they had all day. I continue to go to Eich for all my service, and I have always had the same experience. The staff recognizes me and makes me feel welcome again. When I am in the market for a car again, Eich will definitely be on the top of my list. More

Purchased a certified used car, had problems immed. Brought car back over a dozen times for same problems, still having probs. Rude employees, that lied to my face. Was told upon purchase that "we fo Brought car back over a dozen times for same problems, still having probs. Rude employees, that lied to my face. Was told upon purchase that "we follow through even after sales, we take care of our customers". Not true. Typical dealership. After purchase (unless you are a BIG spender that buys a lot of cars there), you are forgotten about. If you have interest in a car that someone else wants and they're willing to buy it on the spot, sorry, but you just lost your chance, even though you have the car in your possession at the time! Detail cleaned my car twice, once before purchase, and once right after. Poor job both times, and they damaged my paint washing it. Service damaged the hood and touched it up with paint and told no one, I was not compensated for this in any way, not even a 'sorry that happened'. This is such a small amt of the problems I had with this dealership, Eich VW. I hope it helps you in your car search. Be careful with these people. There are some good cons working there. If I'd asked around I'd have learned why NOT to go to Eich! Ask people about their experience with Eich before you go there. More

There was miscommunication which caused some problems at first, but they were more than willing to fix the problem and made up for the miscommunication. I am very satisfied with their service and willingnes first, but they were more than willing to fix the problem and made up for the miscommunication. I am very satisfied with their service and willingness make situations better. I will definitely return there and recommend others to do as well. More