El Cerrito Honda

Disorganized and sloppy service First, we arrived at the dealership at noon, did a test drive, and signed all the paperwork with April. Next, Mehdi attached temporary plates to our n First, we arrived at the dealership at noon, did a test drive, and signed all the paperwork with April. Next, Mehdi attached temporary plates to our new Honda Fit and noticed that the VIN on the plates did not match the VIN on all our paperwork. It appears that paperwork had the VIN of the TrueCar quoted car as opposed to the one they had available on the lot and the one we test drove. It's good that Mehdi caught it and notified April and we appreciate it. Unfortunately, we had to wait another couple hours until April was done with another customer and then we had to re-file all the paperwork again. In addition, April tried to make me allow her to run the credit check even though I was paying cash (debit). As a result, we left the dealership at 9 PM. Second, even though we specifically instructed April to add our bank as a lienholder to the DMV paperwork that never happened. I received the title with no lienholders. After that, I emailed Mehdi (5 times!) and he finally responded that April left the dealership and I need to talk to a different person. Thanks but no thanks. I will have to go to the DMV myself and correct their mistake. It's not a bad dealership but once they sell you the car, nobody really cares about you anymore. I also emailed Larry Maxson (general manager) with no response. Does not look like this dealership tries to build a long-lasting relationship with the customers. What a shame. More

Great service! Janice helped me from the beginning and made the whole experience stress-free. I frequently hear tips about things to avoid at dealerships and I was d Janice helped me from the beginning and made the whole experience stress-free. I frequently hear tips about things to avoid at dealerships and I was delighted to find out that I didn’t have to have my guard up! Great job team! Will 11/10 refer friends who are looking. More

es inigualable el cervicio que ofrecen es una esperiensa como niguna resibida en otros consesionarios anteriores cabe decir que honda of del Cerrito es un cocesionario con el mejor servici es una esperiensa como niguna resibida en otros consesionarios anteriores cabe decir que honda of del Cerrito es un cocesionario con el mejor servicio en toda la baia y no dudaria en recomendar a todos y desir que honda of del Cerrito es #1 bentas y cervicio de carros More

Great service She was very helpful throughout the whole process. Her people skills are outstanding. I could not recommend enough that she helps you. Overall, amazin She was very helpful throughout the whole process. Her people skills are outstanding. I could not recommend enough that she helps you. Overall, amazing service. More

Dream Vehicle I walked into Honda of El Cerrito not expecting to get a new Car but surprisingly was met with such enthusiasm and excitement and walked out with a br I walked into Honda of El Cerrito not expecting to get a new Car but surprisingly was met with such enthusiasm and excitement and walked out with a brand new 2019 Honda LX. My agent Josh and manager Mike was AWESOME! Simply the best at getting me the best deal for my new car. Highly recommend anyone to these two, they will most definitely take care of you! Looooove Honda of El cerrito! More

Good service I came for an oil change and tire rotation initially. After further inspection of my car, rear struts needed to be replaced and drive belt was cracked I came for an oil change and tire rotation initially. After further inspection of my car, rear struts needed to be replaced and drive belt was cracked. I approved the services and was able to get out within 3 hours. Freddi was a great service advisor and I would recommend him to anyone. Been getting my car serviced since 2012. Thanks! More

Sales and Costumer Service excellence I just want to thank Judy, Mike, Elsa and Anthony. They’re really accommodating to my needs and helpful in getting the best deal for my 2019 Clarity T I just want to thank Judy, Mike, Elsa and Anthony. They’re really accommodating to my needs and helpful in getting the best deal for my 2019 Clarity Touring. More

After sales and services not good. After sales and services not good i buy a new car from this dealership they charge me $5000 extra for various services every time they make me crazy s After sales and services not good i buy a new car from this dealership they charge me $5000 extra for various services every time they make me crazy services not good. More

Waited to long to meet manger Today I went to Honda of el Cerrito for my Appointment for manager .I ask the receptionist lady.I have appointment receptionist lady said you have wa Today I went to Honda of el Cerrito for my Appointment for manager .I ask the receptionist lady.I have appointment receptionist lady said you have wait 30 min because there manager Wayne is in meeting . And receptionist lady said that manager gonna call me to his office. Later I after 35 min I got no response from receptionist and manager then i went again to receptionist to ask is that good if can meet him she said NO he is still on meeting and I saw him he was in his office I guess his meeting was finished then I waited again for 1 hour and 20 minutes Then again I went to receptionist to ask about manager she said go to service department to talk assistant then I saw a manager .I went there and finally decided to talk after 2 hour of wait “they do drive me nuts for 2 hour that was a xxxxxxxx service” I talk and explain to manger that this happen I been waiting for 2 hours then manager too !! no one told him that .I have appointment .That’s sound crazy again!! Too be continued..... More

A Good Buying Experience Silvia could not have been more helpful or patient as I was making a decision regarding which car to buy. She answered every question and explained th Silvia could not have been more helpful or patient as I was making a decision regarding which car to buy. She answered every question and explained the process at every step, and I never felt pressured in any way. When it came to doing the paperwork, Anthony was also incredibly helpful. I'd been a little anxious about the process, but it went very smoothly, thanks to Silvia and Anthony. More