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El Cerrito Honda
El Cerrito, CA
524 Reviews
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October 23, 2017
Awesome fast experience!!! I had an appt with Janice Ramirez at Honda El Cerrito. I was seen right away by her. She answered all my questions and listened to my needs. I test dr I had an appt with Janice Ramirez at Honda El Cerrito. I was seen right away by her. She answered all my questions and listened to my needs. I test drove a couple of cars until I found the right one. I did not feel pressured at all to purchase a car. I ended up finding a car I really liked. Usually I’m at a car dealership all day but Janice and Oscar in fianance got me out in less than 4 hours. If I had to purchase another car I will be coming back to Honda El Cerrito. More
by Jenn
Employees Worked With
Janice Anne "Janne" Ramirez
October 22, 2017
Relaxed atmosphere Buying a new car can be very difficult. But Silvia Garcia made the process easy. She was attentive to my needs and very patient with me. She created Buying a new car can be very difficult. But Silvia Garcia made the process easy. She was attentive to my needs and very patient with me. She created a warm and relaxed atmosphere and was very helpful. If you're looking for a new car, ask for Silvia. Thank you Silvia, my new Honda Accord Sport is running great. More
by JJ
Employees Worked With
Silvia Garcia
October 15, 2017
Awful experience This is my first review as I don't care to review most places, but what happened me tonight at this dealership was unbelievable. As a preface, I had t This is my first review as I don't care to review most places, but what happened me tonight at this dealership was unbelievable. As a preface, I had talked to a salesman earlier in the day who offered me a good deal (monthly payments no down) for a lease on a specific new civic for my girlfriend. Later that day (around 3 pm), I talked to Rick, the general manager, who confirmed the monthly payments I had hammered out with the salesman earlier and nicely answered my questions. I wanted to get everything done quickly, so I offered to come in evening to do the paperwork (roughly 4 hours after our conversation). Upon getting to the dealership, I told the receptionist at the front desk about my deal on the phone with Rick. She mentioned he was busy but meanwhile put me together with a saleswoman to test drive the specific car I wanted. After the test drive, I told the saleswoman about my deal with Rick. She took down the information and went to go check on my girlfriend's credit rating (the car was going to be in her name). Here is where things downhill. The saleswoman came back and said that they can't the approve the deal upon which I had agreed with Rick because my girlfriend had only TWO lines of credit. To approve the "financing" through the deal, I would have to put down a $2000 down payment ON TOP of the monthly payments. Besides being a direct contradiction of the agreement I made 4 hrs earlier, this is preposterous on many levels. First, my girlfriend's credit score is greater than 750. This should have immediately qualified her for financing. Many people who get leases are in far more debt and have much worse credit. Second, a quick google search revealed that for financing approval, three credit lines are required only when you have a non preferred credit score. A good credit score makes up for having fewer than 3 credit lines , and it is determined by a variety of factors, among them the number of lines of credit you have had over the years. Honda recommends 3 credit lines for lower credit customers. The manager lied and told us we need 4. This is where it gets really interesting. I was pretty irritated at this point and asked the saleswoman to speak to the manager, who I thought was Rick, the guy who promised me the deal earlier that day. Out comes the manager, and tells us that he can't approve my girlfriend's lease AT ALL because of this credit line scam. I ask him what down payment would be required in light of this "problem". He says that he can't approve ANY LEASE PERIOD today, but he can "work with us" to get "permission" from Honda (which he says is the reason he can't approve), to get us a lease. All of this is a big lie designed to keep us hooked until he offers us a down payment on top of the deal to increase his share, all in the name of "working with us" because he claimed no one else will approve our lease. And finally, the bombshell. It turns out that the manager we had been speaking to tonight is NOT Rick (the guy who promised the deal earlier in the day) but some random manager named Greg who was on duty. The whole time I thought I was speaking to Rick. This was not revealed to me at all since Rick had promised that he would be present if I come finish the deal by 8 pm. At the end I simply got up and left. As far as I know, Rick was not even there. At this point, I hope this was all a miscommunication between Rick and his manager Greg, but I can't help thinking that this was ploy to get me in with a promised good deal, only to throw some money on top. Besides this, this is no way to treat customers who have made deals with you a few hours earlier in good faith. Next day update: got a great lease deal on the same car at winter honda. They stuck to the agreed price and approved the lease with no problem, despite that fact that my girlfriend has "only two lines of credit". There are many honda dealerships in the bay area, my advice is to drive a few extra miles and avoid the liars at El Cerrito Honda More
by Kb
Employees Worked With
Rick Guerin, Greg See
October 09, 2017
Easy and efficient I'm not left waiting in a long line for long this one advisor ALWAYS gets me in and out and makes sure I get the service for my car and i understand w I'm not left waiting in a long line for long this one advisor ALWAYS gets me in and out and makes sure I get the service for my car and i understand what I'm paying for. The customer service is great my time is valued and I feel like a valued customer. More
by Will C
Employees Worked With
Mel Santiago
October 08, 2017
A pleasant experience! People are very nervous when it comes time to purchase a new vehicle. They are unsure of the character of the sales person. Debra and I had done our h People are very nervous when it comes time to purchase a new vehicle. They are unsure of the character of the sales person. Debra and I had done our homework to see what car we wanted. We checked out the Honda dealers in the Bay area. We were comfortable in dealing with Honda of El Cerrito. We met Janice who seemed very interested in helping us. She listened to my wife's concern and reassured us of the support we would receive from the dealership. The more we were there I could see that my wife's apprehension fading away. I would honestly say that the experience we had with Janice was a pleasant one. It took some time to complete the deal so she even fed us pizza to tie us over. Also kudos to Anthony Manosca, the Finance manager, for his help. Peter Belt More
by Peter Belt
Employees Worked With
Janice Anne "Janne" Ramirez
October 04, 2017
doing business with your staff was great. Janice and Anna were friendly and work very professional they explain to us all the do's and dont's with regards to the car and further the processing Janice and Anna were friendly and work very professional they explain to us all the do's and dont's with regards to the car and further the processing of all the document was very satisfactory. I will recommend Honda of El Cerrito to my friends and family. More
by floren
Employees Worked With
Janice Anne "Janne" Ramirez
October 04, 2017
Great Dealership to buy a car from! My purchase experience with Mehdi was a positive one and I would recommend him to anyone considering a new car. I especially appreciate his no press My purchase experience with Mehdi was a positive one and I would recommend him to anyone considering a new car. I especially appreciate his no pressure approach which as a woman means even more as some places make assumptions about you if you are female. He listened to me, learning what I wanted. I noted Mehdi's calm style of spelling out price breakdowns, terms and costs on paper for me to process, and let me take my time. He stayed in touch demonstrating his availability to answer questions be it about the vehicle, financing and other questions that inevitably come up. I had narrowed down my choices to two or three vehicles, and Mehdi carefully went over their pros and cons with me, keeping in mind what I'd told him I was looking for. I trust that El Cerrito Honda has my best interests at heart, and based on my past experiences having my other Hondas worked on in their Service Dept., I feel like I have additional peace of mind with the service plan which is a great value. Thanks very much Medhi !! More
by Irene H.
Employees Worked With
Mehdi Nadimi
October 04, 2017
Excellent Sales Service The dealership did not have the vehicle in stock that I wanted. They contacted other dealerships and were able to get my vechile within 24 hours. Ex The dealership did not have the vehicle in stock that I wanted. They contacted other dealerships and were able to get my vechile within 24 hours. Excellent service and they listen to you. This is the second vehicle that we have purchased from this dealership. More
by Happy Customer
Employees Worked With
Silvia Garcia
October 03, 2017
Excellent Easy pleasant kind fast not boring explain well im bery grateful to janice Ramirez for helpingme get my CRV LX 2017 now im so happy to have even in fi Easy pleasant kind fast not boring explain well im bery grateful to janice Ramirez for helpingme get my CRV LX 2017 now im so happy to have even in financing ANNA TOTALLY THX N GRATEFUL MORE POWER TO YOU GUYS SND I WILL RECOMMENDED THE HONDA EL CERRITO TO MY FRIENDS More
by Angie62
Employees Worked With
ANNA, Janice Anne "Janne" Ramirez
September 28, 2017
Great experience.. I had a great experience buying a car at the el cerrito Honda dealers .. especially Silvia m Garcia the sales person was very helpful,nice and made t I had a great experience buying a car at the el cerrito Honda dealers .. especially Silvia m Garcia the sales person was very helpful,nice and made the whole experience very pleasant I'm very thankful to her ..at the same time I wanna thank Mau ve the finance manager .. More
by Jimelama
Employees Worked With
Mau vu, Silvia Garcia
