Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
3,483 Reviews of Elder Ford of Tampa - Service Center
Sort by
November 25, 2018
Awesome It was the best. They were extremely helpful with everything. They were all very polite! The lady at the front desk was great and always smiling very It was the best. They were extremely helpful with everything. They were all very polite! The lady at the front desk was great and always smiling very joyful. I don’t remember the names but they all were great in body shop. More
by brittanynicolewalker313
Verified CustomerEmployees Worked With
Wayne in the body shop area
November 25, 2018
Quick service Thank you Daniel for providing quick and easy service through the quick lane for my oil change. You made it easy to get my car taken care of. Thank you Daniel for providing quick and easy service through the quick lane for my oil change. You made it easy to get my car taken care of. More
by Jessers330
November 25, 2018
exceptional service Mike Bragano went out of his way to make sure my otherwise routine service appointment was handled with the utmost care including going the extra mile Mike Bragano went out of his way to make sure my otherwise routine service appointment was handled with the utmost care including going the extra mile of sending my vehicle back for additional fine tuning before I even received it. He has my thanks and appreciation.. More
by MUXEXUM
Employees Worked With
Mike Bragano
November 23, 2018
Bad customer service service center had my vehicle for 3 days and did not complete anything on it. It was supposed to have oil change tires rotated, and a leak repaired. service center had my vehicle for 3 days and did not complete anything on it. It was supposed to have oil change tires rotated, and a leak repaired. When I went to pick up the vehicle it was locked in the body shop and could not be gotten out until the next day. The service associate handling my vehicle acted like it was my problem and he was too busy to deal with me. Service manager said my vehicle would be ready to pick up the next day, when I went in to pick up the vehicle the next afternoon it was still locked in the body shop. I will never be back to this service center again horrible customer service. More
by Dragonmystc
Employees Worked With
Marty Heiss
November 23, 2018
A half day job turned into a 2 day job I brought my expedition in for an oil change and brake job... technician stripped lugs and delayed work until the next day. Two services prior to this I brought my expedition in for an oil change and brake job... technician stripped lugs and delayed work until the next day. Two services prior to this one, I was told brakes were marginal. I didn’t code to have them replaced. The next service I was told the brakes were good. This service I was told the brakes needed replacing and I needed new rotors... this additional expense could have been avoided had there been reliable service techs working there. I service my vehicle there and pay the extra costs because I have confidence you will represent yourself professionally and deliver what I am paying for. Please provide excellent service in the future or I will take my business to another For dealership...... More
by Hurricane315
Employees Worked With
New
November 22, 2018
Good people, you can count on them This is a good place they take care of you if you need something they'll be there, they go out of ch thier way to help you out This is a good place they take care of you if you need something they'll be there, they go out of ch thier way to help you out More
by JJZIOZIOS349
Employees Worked With
Other Employees :
The guys in the car loaner dept are awesome and very friendly
November 20, 2018
brakers I be i SERVICE DEPARTMENT talked toto the red hair guy in the service desk inside the ahow room to re-progran my key and they return my car with the I be i SERVICE DEPARTMENT talked toto the red hair guy in the service desk inside the ahow room to re-progran my key and they return my car with the A/C not working, I claim to the SERVICE MANAGER, and I said to him ,may be whe rhe tech reprogamed the key, he need put the car in the computer and may be touch any buttom for mistake and shut off the compressor, anything can happen, to short the story,they even not check my car again ,he no stand behind the desk, very bad service, I take my car to other place, they put the car in the computee, and effective, the guy in 5he Elder Ford , shut the A/C compressor off. Incredible, how many incopetent managers we got in this city. Wow. and please do not reply and I unsubscribe to receive any more , others promotion or anything from all you and the company of Elder Ford. Have a nice day More
by EGUADALUPE1974
Employees Worked With
Other Employees :
Jason Faiella, Mike Bragano, Marty Heiss, Ryan Spencer, Jason Barber
November 20, 2018
terrible service Had an appointment and it 2 hrs to get my Edge a oil change. The 2 years of going to elder their has not been without problems. The last time I notifi Had an appointment and it 2 hrs to get my Edge a oil change. The 2 years of going to elder their has not been without problems. The last time I notified ford and the had the customer service manager Migal resolve the problem.He is now gone. Elder goes through service mangers continuously.The ones they hire are clueless on the operation.They gave a free 15$ additive to help for waiting 2 hrs. not good enough. You think with the amount we are charge for extended warranty and your fees customer service be tops. More
by ptpedersen
Employees Worked With
Ryan Spencer
November 20, 2018
Good customer service, awesome waiting room From the get go it was a great customer service experience. The waiting room made the wait all that much better. I wish the hourly price for the wor From the get go it was a great customer service experience. The waiting room made the wait all that much better. I wish the hourly price for the work performed wasn’t so expensive. I went in for an oil change but need the oil filter and air filter changed as well. My bill went from $110 to $370 and some change. I do appreciate the service rep informing me about the transmission warranty offered (being that my power Tran warranty will be up in 6k miles). I plan to purchase this tranny warranty before my 100k is reached. I wouldn’t have otherwise known this was even available. More
by jkruse5175
Employees Worked With
Robert Tucci
November 20, 2018
Easiest dealership to work with Bought my new Explorer from this dealership. The staff made the process quick and easy for us. Our sales rep was extremely knowledgeable with the vehi Bought my new Explorer from this dealership. The staff made the process quick and easy for us. Our sales rep was extremely knowledgeable with the vehicle we were wanting to purchase. More
by Jessers330
