Audi Elk Grove

I continue to have a great experience when I bring my Q5 in. Thankfully its only been for routine service. The car has performed without exception. Thank you for your reliability and high level of servic in. Thankfully its only been for routine service. The car has performed without exception. Thank you for your reliability and high level of service. Justin is great to work with as well as everyone I come into contact with. More

Friendly, great service. Did all that I expected. Accommodations for people who prefer to wait were great. Thank you. Did all that I expected. Accommodations for people who prefer to wait were great. Thank you. More

David went above and beyond in providing the best customer service experience. I a very happy customer, and he has treated us with kindness and respect. I will recommend him to anyone who is looking customer service experience. I a very happy customer, and he has treated us with kindness and respect. I will recommend him to anyone who is looking into purchasing at Audi. More

The service was completed as agreed and on time. Friendly professional personnel and an attractive facility Friendly professional personnel and an attractive facility More

Prompt greeting, welcoming. The service department staff kept me informed throughout appointment. Service provided solved my issue. The service department staff kept me informed throughout appointment. Service provided solved my issue. More

Daniel made our buying experience stress free and painless. He is great and easy to deal with. Excellent customer service! Few staff walked back and forth without saying hello, nor do small talk or e painless. He is great and easy to deal with. Excellent customer service! Few staff walked back and forth without saying hello, nor do small talk or even smile. More

KUDOS to Rodrigo Martinez. He is my go-to-guy in the Elk Grove Service Dept & he ALWAYS takes great care of me. He is responsible, always respectful, knowledgeable & thorough. He is my go-to-guy in the Elk Grove Service Dept & he ALWAYS takes great care of me. He is responsible, always respectful, knowledgeable & thorough. More

Very helpful with electronics and dashboard. Always something as car seems to have a mind of its own. Always something as car seems to have a mind of its own. More

I always have a wonderful expierence and customer service is always top tier. Thank you is always top tier. Thank you More

My personal experience as having purchased/leased 4 Audis within the last 5 years, this is the only time where I felt everything was pushed on the sales. After signing my lease papers which has to be redone within the last 5 years, this is the only time where I felt everything was pushed on the sales. After signing my lease papers which has to be redone after 2 1/2 weeks, at delivery I was just handed the keys and manual and set me off to get the car myself in the lot. No one even bothered to show me the features of the car or make sure they a perfectly working. Even as simple as setting up the wifi in The car, I resorted to call Audi USA to set it up for me. I called the dealership to speak with the Sales Manager that I spoke to initially to ask about the lease contract, as I did not receive it, and othere services in the car. However those calls were not returned and the only reason they called me after 2 weeks was because the lease contract needed to be signed again. No follow up or making sure I was satisfied with the car and everything is working properly. I actually had a much better experience at a Honda dealer as I purchased a Honda Civic the week I got the RS3. I like Audi and will likely lease more but definitely will not be from this dealership More