Elk Grove Dodge Chrysler Jeep Ram

I came in at 7:30 am for a scheduled maintenance appointment. Diego Foseca came out right at 7:30 and checked me in. He explained everything that was going to be done on my truck with an estimate appointment. Diego Foseca came out right at 7:30 and checked me in. He explained everything that was going to be done on my truck with an estimate on the time the service would take. I waited at the dealership, and was driving home only 15 minutes after the time estimate. Thank you Diego and the service techs! More

Tried to charge me 300 for diagnostics, did the oil change and brought car back up front. Then I found out about a nail and asked I wanted to patch it. Could have asked me while they found it instead o change and brought car back up front. Then I found out about a nail and asked I wanted to patch it. Could have asked me while they found it instead of having to bring my jeep all the way back and have me wait way longer. Who wouldn’t want a nail patched? More

It’s and friendly . Arianna was very professional and polite . She always kept me up to date Arianna was very professional and polite . She always kept me up to date More

Service of 2008 Ram 2500 Cummins 4x4 for exhaust filter being full. Service was done in a timely manner. Service advisor Michael Buescher was very helpful. being full. Service was done in a timely manner. Service advisor Michael Buescher was very helpful. More

Service was timely. It was explained in an easy to understand way and completed in a timely fashion. It was explained in an easy to understand way and completed in a timely fashion. More

I was greeted right away by Michael Buescher, and he quickly checked my truck in. He thoroughly explained my service options to help me make an informed decision about my truck. Michael was very pleasan quickly checked my truck in. He thoroughly explained my service options to help me make an informed decision about my truck. Michael was very pleasant throughout the whole process. Additionally, the service techs completed the multiple services in a very reasonable time. My only feedback is regarding the cashier service - as I walked up she was didn't smile, looked almost annoyed, as I observed her working on a snack. She didn't really look at my information because she told me how much I owed, but if she took the time she would have noticed I had already paid online. Other than that, everything else went smoothly. More

Vehicle was held for weeks I was told there was no noise or issue. 3 days after retrieving vehicle front left wheel bearing failed right front found to have 1” of lateral movement. I will never bring a vehi or issue. 3 days after retrieving vehicle front left wheel bearing failed right front found to have 1” of lateral movement. I will never bring a vehicle to EG Dodge again. More

Brandon provided great customer service. My entire experience was awesome, fast, and easy, thank you. My entire experience was awesome, fast, and easy, thank you. More

I received a pleasant greeting when I arrived. . Paper work was completed quickly. I waited for my van and watched TV. The waiting area is always clean and coffee or water is free. . Paper work was completed quickly. I waited for my van and watched TV. The waiting area is always clean and coffee or water is free. More

Service personnel was great, however they could not give me a definite diagnosis on what would cause my service electronic brake system and service 4wd, messages appeared in the evening and my battery was d me a definite diagnosis on what would cause my service electronic brake system and service 4wd, messages appeared in the evening and my battery was dead the following morning, it would be nice to know if a weak battery would cause those messages to appear ? Is there anyway you could research this ? And please message me back an answer. THANK YOU for your response Joe D More