Elk Grove Dodge Chrysler Jeep Ram

NEVER AGAIN!!!! Met this fellow (Neil Blaire) at this dealership on Saturday 2/28/2015 because they had a lot of options to choose from, found the one we liked and de Met this fellow (Neil Blaire) at this dealership on Saturday 2/28/2015 because they had a lot of options to choose from, found the one we liked and decided to purchase it. After all the nagging he did and sales pitch he was throwing at us like all car salesman do, we finally came to an agreement and bought the car. After finalizing the paperwork with the financial advisor (Keith Baker), we were finally done and ready to get in our jeep and head home (mind you they were getting ready to close by this time it was late in the evening and we live about 30-40 minutes away). We come out to look for our jeep and it was nowhere to be found. The jeep needed detailing as it was sitting at their dirty lot which is filled with rocks and dirt and had it been raining a few days prior on that week, it definitely needed a detail. So the financial advisor (Keith Baker) along with a few other salesman go looking for (Neil Blaire) and he was nowhere to be found. A salesman said he jumped in his car and took off? Wow, at this point it felt as if someone just took our money and ran with it, talk about customer service? I call that BS, one of the managers (Victor Macias) came out said he had to leave due to a "family emergency" come to find out he had to meet his girlfriend at the movies or else he'd be in trouble...great. Back on the hunt for our jeep, it still hadn't been finished getting washed nor did it have gas, (Neil Blaire) was suppose to take care of the detailing and gas while we were finishing up the paperwork but decided to leave and left the work for (Adam Hamilton) to finish his job. If I had not mention anything (Adam Hamilton) had almost forgot while he was on his way out the door. Another 30-60 minutes they finally got the car "detailed" and wanted to go over the car with us and give it a "thorough" inspection but at this point it was late and no one can see at night. I'm frustrated and ready to head home so we took off for our 30-40 minute drive. After inspecting the jeep the following morning at home, we noticed water spots on the jeep and the rubicon sticker had been peeling off so we decided to contact (Neil Blaire) and he said for us to come in with the jeep and they will handle it, mind you he did not say anything that we had to schedule an appointment to do this, (we don't live down the street we can't just take it in at anytime or leave the jeep and catch a ride home) we finally found some time to bring it back the following week on Monday evening 3/9/2015 after work to have this taken care of, met with (Neil Blaire) and he got us in contact with a sales manager (Steve Coopersmith) to approve all the work that needs to be done which was getting the car hand waxed with a good detail because obviously the first time around was half assed not only but the floorboard were completely soaked and wet. After spending several hours there with no work getting performed on the jeep he suggested us to come back on the weekend, setup an appointment, or try and deal with another dealership close by, once again I felt like these guys were quick just to push us to the side after they got our business where's the customer service In this? Obviously we weren't getting any of it (Steve Coopersmith) scheduled us to come back on Saturday (3/14/2015) as he mentioned he would get everything taken care of include giving us a little gas for the trip we had to make just to make us happy. Saturday comes and we take the jeep in to meet with (Steve Coopersmith) and they took the jeep in, we waited a few hours in the lobby only to find out they gave it a half assed car wash and detail like they did first time around...so wait, are you telling me I just wasted my time, added more miles on my jeep and wasted gas that you did not end up covering? I could have taken the jeep to the nearest drive through car wash and had it done on my own expense if I wanted a half assed detail. After the BS of course (Steve Coopersmith) was in a rush to leave as he had a "family emergency" to get to. At this point I figured this dealership was a joke and I had to find another dealership to deal with, they could careless about you after your purchase and make you feel like you left the car dealership with a used car. I left and will never return back or ever do business with them again, I hope no one has to go through this over the littlest problems they can't even handle I can only imagine if it were a bigger issue they would probably abandoned ship, good luck fellow car buyers I hope you have a better experience than I did. More

Great job Gary! Salesman Gary Modrall and all of the other personnel were very helpful. The General Manager and Finance folks also made everything come together in a Salesman Gary Modrall and all of the other personnel were very helpful. The General Manager and Finance folks also made everything come together in a speedy fashion. Thank you! More

unbelievably, awesome, grateful Charlene "Awesome unbelievable" I can't still believe I have a new car this experiences was out of this world. I called in on a Monday & Wednesday I Charlene "Awesome unbelievable" I can't still believe I have a new car this experiences was out of this world. I called in on a Monday & Wednesday I was blessed to drive home happy & excited. This was my first time coming to Elk grove to purchase a car & I am so glad I made that phone call & Elijah Evans answered. The rest is history. I highly recommend go & see Mr. Elijah Evans he will work hard to get you the right price for your car. More

Never Again! Worst buying experience I have ever had and I buy a lot of cars. Salesman are clueless and can not answer questions about the vehicle you want to buy. Worst buying experience I have ever had and I buy a lot of cars. Salesman are clueless and can not answer questions about the vehicle you want to buy. gooseneck hitch caps were not installed, check engine light on and refused to clear it. had to come back for service before i even got off the lot. Salsman couldn't even do a walk through. like i said they were clueless. More

hopes were up to being down but elk grove dodge never stoped I had been to elk grove in the past and didnt have that good of a outcome. This time elk grove dodge open there arms to me like i was family and never I had been to elk grove in the past and didnt have that good of a outcome. This time elk grove dodge open there arms to me like i was family and never gave up on me and worked hard on getting me back in a vehicle and at a rate i can afford and happy with. More

AWESOME! Lasher Auto group is the #1 Dealership, period!! Victor Macias is the MAN! Best Auto Dealership I have ever worked with!! Mark and Scott Lasher have put together a world-class Automobile Dealership Victor Macias is the MAN! Best Auto Dealership I have ever worked with!! Mark and Scott Lasher have put together a world-class Automobile Dealership where customer service takes center stage!! Seamless from start to finish... My Dodge Ram 3500 is the nicest truck I have ever owned and the price and terms are exactly within my operating budget. They even helped by delivering my other vehicle back to my house which is approx. 2 hrs away. I will recommend this dealership to anyone looking for the best product and customer service in Northern California!! Keep it rolling!! Best Regards, JR More

unexpected experiance I went to this dealership to see what they had and what they could offer. I had been to a number of dealership s before and knew what to expect from t I went to this dealership to see what they had and what they could offer. I had been to a number of dealership s before and knew what to expect from the visit. However I was not prepared to be blown away with great options and a financial department that would work with my need for a low payment. My salesman knew what I wanted and made things very easy for me, and I felt in control the entire time with all my decisions. I will for sure recommend this dealership to anyone looking for a well built car and great service. More

Nice guy Great dealership with great service . They really worked hard to make a good deal for me . I'll be recommending Elk Grove dodge to all my friends and Great dealership with great service . They really worked hard to make a good deal for me . I'll be recommending Elk Grove dodge to all my friends and coworkers More

God put me in the right hands I am so grateful to God for sending me to Elk Grove Dodge and placing me in the care of Elijah Evans. I past by these dealerships every day and say a I am so grateful to God for sending me to Elk Grove Dodge and placing me in the care of Elijah Evans. I past by these dealerships every day and say a little prayer, "I'll walk on that lot one day, and drive home in my own new car in Jesus name!" Until I got tired of passing by and got the courage to stop, and give it a try. I have been constantly shot down and denied; and although I was afraid, doubtful, and feeling really defeated as I walked up to the door, Elijah Evans made all those feelings go away. He made my buying experience feel like I was the only person in the world he wanted to get in a new car, come xxxx or high water; and he did. Elijah has a gift, and I'm grateful. More

No hassle, No pressure, Courteous & Family Oriented After searching for the perfect Challenger SRT for over 1.5 years. across northern California Elk Grove Chrysler Jeep Dodge Ram had exactly what I wa After searching for the perfect Challenger SRT for over 1.5 years. across northern California Elk Grove Chrysler Jeep Dodge Ram had exactly what I was looking for. Thanks to sales representative Elijah Evans who was courteous, non pressured yet confident introduced me to the Scat Pack. A SRT engine with all the specs of an RT this was what I was looking for but never herd of it. Elijah and I went back & forth of the power it has until he popped the engine that read SRT. I was sold. Thou this vehicle was on the show room floor a no hassle deal was given by Shak Zazi and I drove off happy More