Elk Grove Dodge Chrysler Jeep Ram

THE PLACE THAT YOU SHOULD BUY A CAR My first time in here and MATT COWAN treat my like a friend we all know that all sales man like this but MATT is different from all my previous ex My first time in here and MATT COWAN treat my like a friend we all know that all sales man like this but MATT is different from all my previous experience he did not push me or drag me into a bad deal he make sure that you are comfortable with your monthly payments, I would definitely recommend to my family and friends to buy a car here, I would definitely buy a car here again in the future More

I loved it! First time buying a brand new car and it couldn't have went more smoothly. From test driving to looking at my options of colors (2015 Dodge Dart) to d First time buying a brand new car and it couldn't have went more smoothly. From test driving to looking at my options of colors (2015 Dodge Dart) to doing the paperwork and finding the best rate for me, I couldn't be more satisfied. Keith Clifton and Gordon were great. I would recommend this dealership, especially Keith, to anyone. He's legit and honest and will treat you like family! You'll be lucky to get him, customers kept walking up to him and saying thank you, someone even brought him food ;) More

The Service Keeps Getting Better! I recently purchased my 3rd vehicle from Elk Grove Dodge. The service was stellar. Elijah Evans went over and beyond my expectations. My needs were me I recently purchased my 3rd vehicle from Elk Grove Dodge. The service was stellar. Elijah Evans went over and beyond my expectations. My needs were met and the process was smooth. More

Great experience! I came into Elk Grove Chrysler Jeep Dodge Ram for an appointment with Elijah Evans. He was so friendly and welcoming! We discussed what I was looking I came into Elk Grove Chrysler Jeep Dodge Ram for an appointment with Elijah Evans. He was so friendly and welcoming! We discussed what I was looking for and I was so indecisive. So I test drove a 2015 Chrysler 200. Loved it and all its updated features. Needless to say it was a winner. Throughout the process Eli stayed and kept me company while the finance dept was drawing up the paper work. He's great at his job! I left a happy camper. I love my new car and so thankful for the entire staff who helped make it happen. I will be recommending all potential buyers to my extended family at Elk Grove Chrysler jeep Dodge Ram! Thank you all so very much!! More

Best truck buying experience!!! Got the truck I wanted. The price I wanted to pay and they even threw in a few extras. This place puts other lots to shame. No Hokey Pokey, just good Got the truck I wanted. The price I wanted to pay and they even threw in a few extras. This place puts other lots to shame. No Hokey Pokey, just good honest to goodness service. I will recommend family and friends. Matt from internet sales even arranged to have my truck delivered instead of me spending money on a flight!!! Who does that? Above and beyond is the way Elk Grove does it. Keith in finance doesn't try to switch interest rates, add strange fees or make you feel like you didn't get everything promised. Thanks Keith. More

It was a pleasant experience. We enjoyed our time on the car lot. Everyone was very helpful. Ben Wills and Steve Coopersmith were very enjoyable to talk with. We will definitely We enjoyed our time on the car lot. Everyone was very helpful. Ben Wills and Steve Coopersmith were very enjoyable to talk with. We will definitely come back for another car in the future. Suzanne in finance was also very friendly. More

My first ever new car Chris Solario was an amazing person to work with. No matter how many emails I sent him, he always replied back. He went out of his way to make me happ Chris Solario was an amazing person to work with. No matter how many emails I sent him, he always replied back. He went out of his way to make me happy. He truly wanted me to leave happy and he made that happen. I will refer everyone to him. More

GREAT EXPERIENCE From the second I walked into this place I was treated like royalty. Keith and the rest of the staff were very professional and I will only refer folk From the second I walked into this place I was treated like royalty. Keith and the rest of the staff were very professional and I will only refer folks to this dealership. More

NEVER AGAIN!!!! Met this fellow (Neil Blaire) at this dealership on Saturday 2/28/2015 because they had a lot of options to choose from, found the one we liked and de Met this fellow (Neil Blaire) at this dealership on Saturday 2/28/2015 because they had a lot of options to choose from, found the one we liked and decided to purchase it. After all the nagging he did and sales pitch he was throwing at us like all car salesman do, we finally came to an agreement and bought the car. After finalizing the paperwork with the financial advisor (Keith Baker), we were finally done and ready to get in our jeep and head home (mind you they were getting ready to close by this time it was late in the evening and we live about 30-40 minutes away). We come out to look for our jeep and it was nowhere to be found. The jeep needed detailing as it was sitting at their dirty lot which is filled with rocks and dirt and had it been raining a few days prior on that week, it definitely needed a detail. So the financial advisor (Keith Baker) along with a few other salesman go looking for (Neil Blaire) and he was nowhere to be found. A salesman said he jumped in his car and took off? Wow, at this point it felt as if someone just took our money and ran with it, talk about customer service? I call that BS, one of the managers (Victor Macias) came out said he had to leave due to a "family emergency" come to find out he had to meet his girlfriend at the movies or else he'd be in trouble...great. Back on the hunt for our jeep, it still hadn't been finished getting washed nor did it have gas, (Neil Blaire) was suppose to take care of the detailing and gas while we were finishing up the paperwork but decided to leave and left the work for (Adam Hamilton) to finish his job. If I had not mention anything (Adam Hamilton) had almost forgot while he was on his way out the door. Another 30-60 minutes they finally got the car "detailed" and wanted to go over the car with us and give it a "thorough" inspection but at this point it was late and no one can see at night. I'm frustrated and ready to head home so we took off for our 30-40 minute drive. After inspecting the jeep the following morning at home, we noticed water spots on the jeep and the rubicon sticker had been peeling off so we decided to contact (Neil Blaire) and he said for us to come in with the jeep and they will handle it, mind you he did not say anything that we had to schedule an appointment to do this, (we don't live down the street we can't just take it in at anytime or leave the jeep and catch a ride home) we finally found some time to bring it back the following week on Monday evening 3/9/2015 after work to have this taken care of, met with (Neil Blaire) and he got us in contact with a sales manager (Steve Coopersmith) to approve all the work that needs to be done which was getting the car hand waxed with a good detail because obviously the first time around was half assed not only but the floorboard were completely soaked and wet. After spending several hours there with no work getting performed on the jeep he suggested us to come back on the weekend, setup an appointment, or try and deal with another dealership close by, once again I felt like these guys were quick just to push us to the side after they got our business where's the customer service In this? Obviously we weren't getting any of it (Steve Coopersmith) scheduled us to come back on Saturday (3/14/2015) as he mentioned he would get everything taken care of include giving us a little gas for the trip we had to make just to make us happy. Saturday comes and we take the jeep in to meet with (Steve Coopersmith) and they took the jeep in, we waited a few hours in the lobby only to find out they gave it a half assed car wash and detail like they did first time around...so wait, are you telling me I just wasted my time, added more miles on my jeep and wasted gas that you did not end up covering? I could have taken the jeep to the nearest drive through car wash and had it done on my own expense if I wanted a half assed detail. After the BS of course (Steve Coopersmith) was in a rush to leave as he had a "family emergency" to get to. At this point I figured this dealership was a joke and I had to find another dealership to deal with, they could careless about you after your purchase and make you feel like you left the car dealership with a used car. I left and will never return back or ever do business with them again, I hope no one has to go through this over the littlest problems they can't even handle I can only imagine if it were a bigger issue they would probably abandoned ship, good luck fellow car buyers I hope you have a better experience than I did. More