Elk Grove Dodge Chrysler Jeep Ram

Great price, good experience I purchased a 2014 Dodge Journey after seeing an online advertised price that fit my budget. Richard Brown was a good salesman, not too pushy. The new I purchased a 2014 Dodge Journey after seeing an online advertised price that fit my budget. Richard Brown was a good salesman, not too pushy. The new car buying process is still way too long...I think it was 5 hours in total from drive in to drive out. I did get a deal that I'm happy with however, & would buy from them again. More

Fantastic customer service Today I got a new car with the help of Richard and other staff. Richard was polite, fair, and showed a willingness to do what was right for me! The w Today I got a new car with the help of Richard and other staff. Richard was polite, fair, and showed a willingness to do what was right for me! The whole staff showed great teamwork to get me onto the car I wanted, at the price I wanted, today......and they did! Thank you :) More

Happy Customer I recently purchased a new Jeep Cherokee at Elk Grove Chrysler, Jeep, Dodge, Ram. I was initially conflicted about going to purchase a new vehicle as I recently purchased a new Jeep Cherokee at Elk Grove Chrysler, Jeep, Dodge, Ram. I was initially conflicted about going to purchase a new vehicle as a female on my own. I had recently visited three or four other Jeep dealerships in the area and found the sales staff to be pushy and completely unwilling to work with me on a reasonable price. I knew the vehicle I wanted to take for a drive and likely purchase as I had done hours of research beforehand. When I presented the information they easily located the vehicle and allowed me to take it for a test drive. The sales team were polite and respectful of my boundaries and did not make me feel like prey as I had come to relate to the car dealership/test drive experience at other Jeep dealerships. The sales staff were a pleasure to work with and quickly rose above my expectations in their professionalism, friendliness, and willingness to meet me with a fair price agreement. I am completely satisfied with my experience and would highly encourage anyone interested to shop for and or purchase their new vehicle with Elk Grove Chrysler, Jeep, Dodge, Ram. My experience with their finance department and service staff were also extremely pleasant. More

Extremely unhappy were sold certified preowned and two days later it broke down leaving my daughter and I stranded in the middle of nowhere. This dealership did absolu were sold certified preowned and two days later it broke down leaving my daughter and I stranded in the middle of nowhere. This dealership did absolutely nothing to help us. We had to pay out of pocket for a tow truck even though we bought a 7 year warranty. The sales/service team kept giving me the runaround and never once apologized for the inconvenience. I was frantic. My husband had to leave the fire he was on to come help us. No one from the dealership ever called to make sure we got picked up. For all they know in still stranded. I felt like they got there money so they were done with us. I will make sure everyone I know and then some hears about the absolutely horrible service we received. We were also told our car had the uconnect but when I tried to set it up it said uconnect not available. My car has been in the shop for over a week now and is still not fixed. Soooo pissed. I will never buy a car from this dealership again More

CAR BUYING EXPERIENCE / CUSTOMRE SERVICE My husband & I went out to look for a new truck after he did his research on-line & as soon as we drove up rep Lorena Franco approached us with a sm My husband & I went out to look for a new truck after he did his research on-line & as soon as we drove up rep Lorena Franco approached us with a smile on her face willing to help us & as we looked around my husband found the truck he wanted!! Lorena made everything so easy & was very pleasant the entire time. I would recommend here to anyone ........ More

The Real Deal I'm not sure where to begin. It started a few weeks ago with a postcard from Steve Coopesmith regarding wanting to buy my 2006 Saturn. I held on t I'm not sure where to begin. It started a few weeks ago with a postcard from Steve Coopesmith regarding wanting to buy my 2006 Saturn. I held on to the card. Fast forward a few weeks, my mom bought a car at another dealer in the auto mall, I brought along the post card. After mom was done, we headed over to Elk Grove Dodge to find this mysterious Steve. It did not talk long. I knew from the moment we said hello that this guy is the real deal. I showed him the card asked if it is legit, indeed it was legit. I asked if he could help me, he was sure he could. It was crazy busy I told him I would come back the next morning in the mean time I would go home and look at their inventory online. I nearly cried as there was nothing there I wanted, that was until I delved a little further and there she was. A gorgeous 2013 Toyota RAV 4 with, what? 5800 miles? not possible. I was exhausted from mom's deal but I hopped back into my 2006 Saturn VUE with 125,000 miles and zoomed back to the dealership to have a closer look and a possible test drive provided it was still there. It was. Steve was on the lot and knew me right away I told him what I was there to look at, I had the stock number written down. He summoned Loc who promptly brought out the beauty and within minutes I was sitting in her waiting for a test drive. It was love at first sight and drive but would this even be possible? I was owed $10,000 on my Saturn and I was $8,000 underwater (you read that right). How could they possibly help me when the dealer my mom bought from didn't even bother to offer to help even as I was looking at their cars on the showroom. Steve and Loc and the others behind the scene worked their fingers to the bone to help me. It was obvious that they actually care honestly and truly cared about ME, my wants and needs. Loc kept me informed "50/50 chance in your favor" well, that never goes in my favor, then "60/40 chance in your favor" well, that is much better. A little while later out comes Steve with a piece of paper scribbled in sharpie with numbers....DEAL!!! Gone are the days of the tired method of walking lot after lot. All you have to do is enter what you want on a website and it narrows everything down from 15,000 cars to 150, to 50. They got me into this beautiful brand new SUV of my dreams and took my poor old Saturn off of my hands getting me out from under the mess I was in. These guys are truly the real deal. If they can't help you they won't waste your time but if there is any chance no matter how remote that they CAN help you they will do everything within their power to help you. I must also give kudos to Omar in finance who made signing papers painless. Mr. Bloom if you read this, and I hope you do your boys are the BEST. Thank you thank you thank you. More

Smoothest car purchase I've ever made. I had an easy car buying experience.James Slan made my purchase easy and was very patient with my 'pickiness' .He was also very knowledgeable and effi I had an easy car buying experience.James Slan made my purchase easy and was very patient with my 'pickiness' .He was also very knowledgeable and efficient and I was in and out in less than three hours!I would definitely recommend this dealership to anyone looking into buying a new or used car there.Excellent customer service James! More