Elk Grove Dodge Chrysler Jeep Ram - Service Center

Horrible experience with the Service Department Made a 7:30a appointment for an oil change, tire rotation, and to have my passenger seat fixed for the 2nd time. Tried calling several times throughou Made a 7:30a appointment for an oil change, tire rotation, and to have my passenger seat fixed for the 2nd time. Tried calling several times throughout the day to check on the status - no one would answer the phone. Showed up after work at 5:30p to pick the car up. Nothing had been done. Waited there. All they did was fix the seat and now the car is worse off than it was before. The airbag light is on and they didn't know how to make it go away. The seat slides back and forth worse than it did before. And the MOST ANNOYING PART OF ALL is anyone who sits in my passenger seat and buckles their seatbelt gets to ride in a car that doesn't register the seatbelt and CONSTANTLY RINGS at you the entire time. More

Service Department I purchased a 2013 Ram from EG and was very happy with dealing with Jay. I have had some issues with my truck having a vibration which I have had into I purchased a 2013 Ram from EG and was very happy with dealing with Jay. I have had some issues with my truck having a vibration which I have had into the dealer four times with no results fixing the problem. I have dealt with Kevin in service twice only to be treated like I was bothering him each time. Today,I picked up my truck after dropping it off four days ago for no air conditioning, same vibration,and nothing was fixed. Parts were ordered for the air conditioning and I was told they would be in next week. I asked why these parts couldn't be shipped overnight or two day air, they replied they couldn't do this. It has been near 100 degrees this week. I was also told they would send the truck over to a tire shop to have them tires balanced with a special machine, only to be told today to come pick my truck up as the tire shop's machine was broke. I guess this is the only machine in California because there was no attempt to take it elsewhere. I picked up the truck but took the time to tell Kevin he was the worst service writer I have ever dealt with as I had to call several times this week to get status on my truck. Very disappointed and would not recommend this service department due to the attitude and the way customers are treated. More

Awesome customer service, actually just need some questions answered and she handled it with exceptional enthusiasm & professional manor! Thank you, I look forward to buying our car! questions answered and she handled it with exceptional enthusiasm & professional manor! Thank you, I look forward to buying our car! More

Jay was very friendly and helpful even know the car I was looking for was not on the light at the present time he kept searching looking for was not on the light at the present time he kept searching More

From the outset I had a very satisfying experience with From the outset I had a very satisfying experience with cory Long, Shak Zazai, and Jim Kelly. Cory spent as much time as I needed to make up my mind From the outset I had a very satisfying experience with cory Long, Shak Zazai, and Jim Kelly. Cory spent as much time as I needed to make up my mind (with no pressure tactics)about what I wanted to do. He even went so far as to follow me home to get the title and other paperwork for my trade-in (20miles) so I wouldn't have to drive back to the dealer. The whole transaction was stress-free and pleasent. I would recomend Elk Grove Dodge to anyone. More