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Elk Grove Dodge Chrysler Jeep Ram - Service Center
Elk Grove, CA
115 Reviews
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115 Reviews of Elk Grove Dodge Chrysler Jeep Ram - Service Center
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October 10, 2015
Express Lane Employees Don't Care about the Customer Over the years I've purchased 11 Chrysler and Dodge vehicles and I have to say getting express lane service is always a challenge. Today I called ahea Over the years I've purchased 11 Chrysler and Dodge vehicles and I have to say getting express lane service is always a challenge. Today I called ahead as I was coming from Modesto they told me to be there by 04:00 pm I was there by 03:20 and was told sorry we can't help you come back Monday. Terrible customer service on the express desk I explained I called ahead and they clearly let me know that they didn't care that I drove 65 miles to the dealership. What's the point of buying a Dodge Challenger and a 300 if I can't get basic service like a simple oil change. The need training from folks like Jim Azbill who cares and tries everything to help the customer. More
by ZenMan
Employees Worked With
Did not get the names of both men working the Express desk.
May 16, 2014
Service Department I purchased a 2013 Ram from EG and was very happy with dealing with Jay. I have had some issues with my truck having a vibration which I have had into I purchased a 2013 Ram from EG and was very happy with dealing with Jay. I have had some issues with my truck having a vibration which I have had into the dealer four times with no results fixing the problem. I have dealt with Kevin in service twice only to be treated like I was bothering him each time. Today,I picked up my truck after dropping it off four days ago for no air conditioning, same vibration,and nothing was fixed. Parts were ordered for the air conditioning and I was told they would be in next week. I asked why these parts couldn't be shipped overnight or two day air, they replied they couldn't do this. It has been near 100 degrees this week. I was also told they would send the truck over to a tire shop to have them tires balanced with a special machine, only to be told today to come pick my truck up as the tire shop's machine was broke. I guess this is the only machine in California because there was no attempt to take it elsewhere. I picked up the truck but took the time to tell Kevin he was the worst service writer I have ever dealt with as I had to call several times this week to get status on my truck. Very disappointed and would not recommend this service department due to the attitude and the way customers are treated. More
by MichaelWilley
Employees Worked With
Kevin, Chuck, Jeff in service, Jay Prakash
January 31, 2014
Awesome customer service, actually just need some questions answered and she handled it with exceptional enthusiasm & professional manor! Thank you, I look forward to buying our car! questions answered and she handled it with exceptional enthusiasm & professional manor! Thank you, I look forward to buying our car! More
by butnbabe
Employees Worked With
Pamela Whitehead, Vince Bloom
November 27, 2011
From the outset I had a very satisfying experience with From the outset I had a very satisfying experience with cory Long, Shak Zazai, and Jim Kelly. Cory spent as much time as I needed to make up my mind From the outset I had a very satisfying experience with cory Long, Shak Zazai, and Jim Kelly. Cory spent as much time as I needed to make up my mind (with no pressure tactics)about what I wanted to do. He even went so far as to follow me home to get the title and other paperwork for my trade-in (20miles) so I wouldn't have to drive back to the dealer. The whole transaction was stress-free and pleasent. I would recomend Elk Grove Dodge to anyone. More
by tmbrwlf1306
Employees Worked With
CORY LONG, SHAK ZAZAI, JIM KELLY
