Elk Grove Ford - Service Center

Bought my CMX at Elk Grove Ford in 2016. Was treat in with respect. Their service department is great. I won't take my car anywhere else. Randy is the best. All the people at EG Ford are ver Was treat in with respect. Their service department is great. I won't take my car anywhere else. Randy is the best. All the people at EG Ford are very friendly. More

He took time to diagnose issues and explain the problems well. Thank you Randy very much! well. Thank you Randy very much! More

No problems, just the way I like. Decent benches and chairs while you sit and wait Decent benches and chairs while you sit and wait More

I purchased brand new truck From guys my heater doesn't work and air back light on? I go and then they give me $2900Estimate. Only 70,000 mile I'm not happy with you work and air back light on? I go and then they give me $2900Estimate. Only 70,000 mile I'm not happy with you More

Very busy and hard to schedule and hard to reproduce any issues. Have to return to complete. issues. Have to return to complete. More

Everyone was extremely friendly and accommodating. The service was smooth and fast. I was impressed. The service was smooth and fast. I was impressed. More

I purchased 'the works' oil change package. I also had a coupon for this package for $89.99. Additional charges for diesel. I was charged $179 and told the coupon didn't apply for diesel oil ch I also had a coupon for this package for $89.99. Additional charges for diesel. I was charged $179 and told the coupon didn't apply for diesel oil changes. I also did not receive a tire rotation which was included in the package purchased. More

Communication was poor. Appt at 9.. not checked in for 20 minutes after arrival. Sounded like employee possibly not on property to check me in. Had to reach out and was give Appt at 9.. not checked in for 20 minutes after arrival. Sounded like employee possibly not on property to check me in. Had to reach out and was given wrong info initially. No greeting or acknowledgement upon return only person in lobby. Yes, person was on computer, but some kind of acknowledgement they noticed you there as couldn’t see their face. Also, the company needs bilingual front counter/ check in staff. Had to assist and receptionist didn’t try to find someone obvious language barrier. Since I started using this dealer in 2015 service has gone down on my opinion and interactions. More

Great and quick service The service advisor was very respectful and very attentive. Best ever. respectful and very attentive. Best ever. More

When the car was there had great communication with my service rep. The second I picked up the car it took them a week to get back to me regarding a question I had and in the end there only answer was to service rep. The second I picked up the car it took them a week to get back to me regarding a question I had and in the end there only answer was to contact corporate. More