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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,191 Reviews

1,191 Reviews of Elk Grove Ford - Service Center

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December 11, 2023

Had an appointment at 11am Had to wait till 11. 30 only after reminding them of appointment time More

by LALRABI
Recommend Dealer
Yes
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Dec 11, 2023 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We hope to see you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 11, 2023

Best customer service experience I have ever received at this dealership. Quick responses, informative and professional. More

by alfa.avalos
Recommend Dealer
Yes
Employees Worked With
Jay and Rad
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Dec 11, 2023 -

Elk Grove Ford responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 11, 2023

Very good Took my car in right away without an appointment. Used my rewards to reduce my bill by half. More

by ELIZABETHKWANT73
Recommend Dealer
Yes
Employees Worked With
Ivan Reyes
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Dec 11, 2023 -

Elk Grove Ford responded

Elizabeth, Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad Ivan was able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 11, 2023

Car damaged by technician who doesn't know where the jack points are. Waiting to see how damage will be fixed. More

by scottlisa98
Recommend Dealer
No
Employees Worked With
Service.
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Dec 14, 2023 -

Elk Grove Ford responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 11, 2023

Efficient as always Saul was very professional Even tho, I assume that there is coffee somewhere but wish that coffee was available in the Express side as was several years ago More

by AMHARTVWLVR
Recommend Dealer
Yes
Employees Worked With
Saul
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Dec 11, 2023 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 11, 2023

Fast and friendly They did everything they said they were going to do in the timeframe given More

by Markmansu1222
Recommend Dealer
Yes
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Dec 11, 2023 -

Elk Grove Ford responded

Thank you, Mark, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 11, 2023

Excellent The service is always excellent Every time I go get my vehicle serviced at the quick lane I always get excellent service. More

by Salvadorrobles75
Recommend Dealer
Yes
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Dec 11, 2023 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 10, 2023

I have appointment at 7:15am, arrived at 7:10. I got the car finished at 9:30 am. It took more than 2 hours for just oil change. More

by Usasf2000
Recommend Dealer
Yes
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Dec 10, 2023 -

Elk Grove Ford responded

Thank you for taking the time to share your experience. If you would like to further discuss your visit, feel free to contact us at your convenience. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 10, 2023

Positive, i rarely take my vehicle in to the dealership but went to address recalls, was easy and quick, and service took as long as was expected More

by Mountainsn95
Recommend Dealer
Yes
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Dec 10, 2023 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 09, 2023

My maintenance person was slow to respond many times and had poor follow up. Work was done well as always. Elk Grove work is very good. More

by Chirobones1988
Recommend Dealer
Yes
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Dec 10, 2023 -

Elk Grove Ford responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you as quickly as possible. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns. Please let us know the best way to reach you. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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