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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,166 Reviews

1,166 Reviews of Elk Grove Ford - Service Center

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January 29, 2024

???? I would like to give a thumbs up to the service that Ivan provided in the Quick Lane. More

by Arthurmurray2003
Recommend Dealer
Yes
Employees Worked With
Ivan...Quick Lane.
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Jan 30, 2024 -

Elk Grove Ford responded

Arthur, We are very happy to hear Ivan provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 28, 2024

Good services Freindly Kindness with spanish speaking personal Very carefully explanation Happy face I will be back next time More

by ROSACLR
Recommend Dealer
Yes
Employees Worked With
Very good
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Jan 29, 2024 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 28, 2024

I loved the fact you respected my appointment. I had a 215pm appointment, I arrived at 2pm. My car went in at 210 and worked on right away. Love that! More

by MCKJOHN7
Recommend Dealer
Yes
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Jan 29, 2024 -

Elk Grove Ford responded

Thank you for choosing Elk Grove Ford. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 28, 2024

Mike made sure that my car was fixed. He kept me informed on what was going on with it. More

by Gwann73
Recommend Dealer
Yes
Employees Worked With
Mike
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Jan 29, 2024 -

Elk Grove Ford responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 28, 2024

work done as quoted and finished on time. Service was professional and polite. As plearurable as a service visit could be. More

by chrisbfishin
Recommend Dealer
Yes
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Jan 29, 2024 -

Elk Grove Ford responded

It's great to hear that we were able to help you out, Chris. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 28, 2024

Needed a tire and a tire repair. Ivan handled the repairs for me Great service More

by rwedel256
Recommend Dealer
Yes
Employees Worked With
Ivan
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Jan 28, 2024 -

Elk Grove Ford responded

Thank you so much for the five-star rating. We appreciate your business. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 28, 2024

Very professional & not a long wait. Kept us informed about our car We're satisfied with experience More

by KEEKHI
Recommend Dealer
Yes
Employees Worked With
Nikhil Prahad
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Jan 28, 2024 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 27, 2024

Brought in truck for work and the work was done on a timely fashion. ?? More

by HMORROW54
Recommend Dealer
Yes
Employees Worked With
Randy Baptista
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Jan 28, 2024 -

Elk Grove Ford responded

Thank you for your business and this review. We're happy to hear Randy and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 27, 2024

Fast and informative He was on point and called me with updates and very Protestant More

by HERNANCORONEL20
Recommend Dealer
Yes
Employees Worked With
Randy
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Jan 28, 2024 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Randy met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 27, 2024

The quick lane service writers have no personality. It's a chore to have to take truck in for service and deal with bad/unfriendly attitude. Most recently my truck was in for a 90k service. They had it More

by KBARLET
Recommend Dealer
No
Employees Worked With
Quick lane
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Jan 31, 2024 -

Elk Grove Ford responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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