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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,108 Reviews

1,108 Reviews of Elk Grove Ford - Service Center

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January 18, 2024

Good experience overall. The service rep was fast and efficient. His time estimate was spot-on. More

by TLENIES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nikhil Prasad
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Jan 19, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 24, 2023

It was an excellent experience, thanks to the service of giana. It was an excellent experience, the customer service was on point, thanks to giana for helping me. More

by WIMCAMILA02
Recommend Dealer
Yes
Employees Worked With
Gianna
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Dec 26, 2023 -

Elk Grove Ford responded

Quality customer service is always our number one priority, and we're happy to hear that Gianna met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 22, 2023

Poor Was solicited to come in sell my car with an offer of anything it takes. They kept working deals that were not to our benefit or listening to what we wanted. More

by marcnoni
Recommend Dealer
No
Employees Worked With
Steve hancock
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Dec 29, 2023 -

Elk Grove Ford responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss? We'd love the opportunity to address any issues with our team here. Thank you for your time, and hopefully, we can get to the bottom of this. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 22, 2023

Elk Grove Ford has always given me excellent service. They have a convenient shuttle for a ride home. More

by patti.kaida
Recommend Dealer
Yes
Employees Worked With
Cale Wood
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Nick, my service guy
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Dec 26, 2023 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 21, 2023

Quick and friendly service Pricing is good; incentives bring repeat business Staff is knowledgeable I've gone there for years More

by donna5ables
Recommend Dealer
Yes
Employees Worked With
Magali
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Dec 21, 2023 -

Elk Grove Ford responded

Donna, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 21, 2023

Overall the services and work that was described was completed as .mentioned. Everything worked out thus far More

by JTWILLIAM31
Recommend Dealer
Yes
Employees Worked With
Nic
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Dec 21, 2023 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 21, 2023

Quick and easy. In and out quickly and friendly service What more can I say... More

by Kathy_manwaring
Recommend Dealer
Yes
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Dec 21, 2023 -

Elk Grove Ford responded

Thank you so much, Kathy, for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 21, 2023

Very professional. Informative. Went above and beyond. Made the visit easy and looking forward to the next visit More

by GORMAN.JACK3
Recommend Dealer
Yes
Employees Worked With
Gianna
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Dec 21, 2023 -

Elk Grove Ford responded

Thank you, Jack! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Elk Grove Ford, we look forward to having you as one of our valued customers for many more years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 18, 2023

Mostly worked, but still getting a misfire code Generally happy with the customer service though More

by ryanator122
Recommend Dealer
No
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Dec 21, 2023 -

Elk Grove Ford responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

December 18, 2023

They always make sure I am satisfied with my service and they are very kind. More

by ELSAGROBLES66
Recommend Dealer
Yes
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Dec 18, 2023 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Elsa, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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