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Elk Grove Ford - Service Center

Elk Grove, CA

4.3
1,166 Reviews

1,166 Reviews of Elk Grove Ford - Service Center

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January 25, 2024

Service completed as expected. I was appraised of progress during the service, and called promptly when the vehicle was ready. More

by MNLROPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Randy Baptista
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Jan 26, 2024 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 25, 2024

The dealership experience was fine. Randy said my car would be ready between 3 and 4 and it was. I was offered a ride home but my daughter was picking me up. And when I picked up my car More

by LAFONDALUDD
Recommend Dealer
Yes
Employees Worked With
Randy Baptista was great.
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Jan 26, 2024 -

Elk Grove Ford responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Elk Grove Ford to be a positive one. Please don't hesitate to reach out if you need anything else. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 25, 2024

Excellent professional friendly and knowledgeable From beginning to end of service could not ask for any thing more More

by staceyg59
Recommend Dealer
Yes
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Jan 25, 2024 -

Elk Grove Ford responded

Thank you for your very kind review, Stacey. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 25, 2024

Gianna was helpful and kind and polite Was understanding what I was explaining what was wrong with my car More

by KOGAFAN1
Recommend Dealer
Yes
Employees Worked With
Gianna
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Jan 25, 2024 -

Elk Grove Ford responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 25, 2024

Car was ready as promised. Person at desk was friendly and professional. Offered Lyft ride. More

by FROSTY_2
Recommend Dealer
Yes
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Jan 26, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 25, 2024

The service provided met my expectations above the standard level. Randy was awesome and very helpful More

by chqc.esa
Recommend Dealer
Yes
Employees Worked With
Randy
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Jan 26, 2024 -

Elk Grove Ford responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Elk Grove Ford! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 25, 2024

They are doing a good job Customer service, cashiers are very nice Excellent for the jobs they doing More

by Nguyenthanhtam304
Recommend Dealer
Yes
Employees Worked With
Nick
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Jul 23, 2024 -

Elk Grove Ford responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Elk Grove Ford. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 25, 2024

We worked well together they were very kind to me I'm glad that they repair my car but I can't have that car any longer there is something wrong with the manufacturing of that car. More

by knnth.mitchell1
Recommend Dealer
Yes
Employees Worked With
Nick
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Jan 26, 2024 -

Elk Grove Ford responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 24, 2024

I have been coming to Elk Grove Ford for years. With two different vehicles for oil changes specifically. Always treated very well exceptional service, great deal More

by BCF775
Recommend Dealer
Yes
Employees Worked With
Quick Lane representative for a 3:45 pm oil change appointment
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Jan 25, 2024 -

Elk Grove Ford responded

Thanks for sharing about your experience with Elk Grove Ford. We appreciate your business and hope to see you again soon! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

January 24, 2024

Very exceptional Very exceptional experience and friendly employees. Would recommend the dealership to my friends More

by evelynalice
Recommend Dealer
Yes
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Jan 25, 2024 -

Elk Grove Ford responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Elk Grove Ford, we look forward to having you as a valued customer for many years to come! Best Regards, Cale Wood, General Manager 916-478-7000 calewood@lithia.com

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