Elk Grove Toyota - Service Center

Staff helpful and explained work to be done and provided free rental since repairs took longer. Will definitely take my car back to dealer again free rental since repairs took longer. Will definitely take my car back to dealer again More

Friendly, competent, thorough service. Comfortable waiting facilities, and I really appreciate the service reminders and the free car wash! Great people and great on-time service waiting facilities, and I really appreciate the service reminders and the free car wash! Great people and great on-time service More

I have an appointment to service my car but yet waiting is too long. Before l waited least than an hour. Toyota service is always good is too long. Before l waited least than an hour. Toyota service is always good More

Fast! Efficient! Super nice new service facility! Ron got me checked in immediately and my car was ready for pick up on time, just 2 hours later. Elk Grove Toyota is the best me checked in immediately and my car was ready for pick up on time, just 2 hours later. Elk Grove Toyota is the best More

Very clean, fast and efficient service. The service technician and the advisor took their time to explain to me everything they did and any future recommendations technician and the advisor took their time to explain to me everything they did and any future recommendations More

I took my car to Elk Grove Toyota Body Shop for repairs after being involved in a collision. The staff was helpful and knowledgeable. They kept me updated on the status of the repairs and my car looks grea after being involved in a collision. The staff was helpful and knowledgeable. They kept me updated on the status of the repairs and my car looks great after they were done. More

Oil change was done very quickly, as was the call to notify vehicle was ready, but a small amount of oil dripped onto my garage floor for two days.after this ser was done very quickly, as was the call to notify vehicle was ready, but a small amount of oil dripped onto my garage floor for two days.after this service. More

Very pleased with their service. My car had chirping noise after replacing its alternator and belt elsewhere (home service) and the mechanic could not figure it out. Andy checked and figured the problem noise after replacing its alternator and belt elsewhere (home service) and the mechanic could not figure it out. Andy checked and figured the problem right away and they were able to fix it. I went home happy. Thanks, Andy! More

Inept Service department My wife's car had a loose negative terminal clamp on her battery. I showed it to one person in service. Another service person came over several minut My wife's car had a loose negative terminal clamp on her battery. I showed it to one person in service. Another service person came over several minutes later. He started fiddling with the clamp on the positive terminal. I showed him the problem with the negative terminal clamp. He told me that I would have to take the car across the street and have a new cable installed. I showed him the the clamp was just bolted onto the cable and the cable didn't need to be replaced. He said he would have to check and left. When he returned, he said that I was right and they took it in for servicing. When I picked up my car, another service rep had a printed inspection check list that showed 2 of my wife's motor mounts had FAILED. My wife has almost always taken her car to other Toyota dealers for oil changes, etc. and had service done less than 2 months ago at another Toyota dealer. They didn't find motor mount failures at that time. I then took her car to a certified mechanic who inspected al the motor mounts and said they were still good and only worn. I have been working on my own cars for over 55 years. I will not use this dealer again. More

I was very pleased with the level of customer service provided to me and the service done to my care was also of high quality. provided to me and the service done to my care was also of high quality. More