On August 12, 2019, I dropped off my vehicle, a 2019 Toyota Sienna, with Elmhurst Toyota Dealership. On this newly-purchased Sienna, the tire pressure light on the dashboard was always on. After carefully checking the tire pressure on all tires, it was clear that there was a malfunction with the sensor. Elmhurst Toyota Dealership quoted a price of $135, to cover the cost of a computer diagnosis, to which I agreed.
Over the course of three days, with collaborating correspondence, the technicians working at the dealerships were unable to identify the problem. Over the course of the three days, I received phone calls from the dealership with updates, each concluding that they needed more time to further troubleshoot the issue. During this period, as I rely on my vehicle for my occupation, I missed my usual revenue and earnings.
On August 14, 2019, I returned to the Elmhurst Toyota Dealership to collect my car.
To my complete surprise, the service representative who had assisted me was supplanted by Daniel Briggs, the Parts & Service Director, who angrily presented me with an invoice for $1,800. He was absolutely dismissive of my concerns about the enormous sum, and was resentful of my profession, exclaiming, "WHATEVER HE SAID ABOUT WHEELCHAIR ACCESSIBLE TAXIS," in a derogatory manner.
I explained that I only agreed to the diagnosis with the stated fee of $135, as is stated and recorded in the invoice.
Director Daniel Briggs lectured that Elmhurst Toyota Dealership had to be compensated for the uncalculated and unstated hours of labor, and that the diagnosis fee of $135 did not apply. Because Elmhurst Toyota Dealership was unable to correctly run a diagnosis, their Director's decision was to charge me for the arbitrarily calculated labor that wasn't able to detect any issue.
Had it been conveyed to me at any point during the THREE? FOUR? voice mails and phone conversations that I would be expected to pay for the hours of labor used to discover nothing, I would have removed the vehicle from their facility as soon as they informed me pricing had changed.
Parts & Service Director Daniel Briggs disparagingly told me that if I want my vehicle back, I need to pay the invoice in full. Perhaps feeling guilty for his abstract and randomly calculated hours of labor, he offered a 10% discount.
The following day, August 15, 2019, I returned as I had no choice but to pay the invoice so that I could have my car back as it is essential to my career.
The bait-and-switch invoicing along with the condescending and patronizing attitude of Parts & Service Director Daniel Briggs was deeply dissatisfying.