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Elmhurst Toyota - Service Center

4.7

178 Lifetime Service Reviews

440 W. Lake Street, Elmhurst, Illinois 60126

178 Reviews of Elmhurst Toyota - Service Center

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February 26, 2018

"Great service experience!"

- Julie McGovern

I've always brought my 2016 Camry Hybrid to Elmhurst Toyota for maintenance. I came for the convenience but I've stayed for the outstanding service. Staff are always knowledgeable, polite and never condescending (although I do appreciate the 20% off for Ladies Day). Plus, the service is always quick, easy, and affordable.

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Recommend Dealer
Yes
Employees Worked With
Mar 05, 2018 -

Elmhurst Toyota responded

Thanks for the wonderful review of your recent visit at our dealership, Julie. We strive for 100% customer satisfaction and are glad this this what you received. It was truly a pleasure working with you. Best, Dan Briggs, Parts and Service Director eservice@elmhursttoyota.com

December 26, 2017

"Elmhurst Toyota Service Department Is Awsome! "

- TS2007

The service department at Elmhurst Toyota gets an A+ rating. Brian Corrigan and his crew of service advisers and technicians are a first class operation. Professional, friendly, knowledgeable and always happy to help. I know that I am in good hands when I take our cars in for service.

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Customer Service
Quality of Work
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Recommend Dealer
Yes
Employees Worked With
Faustino Huerta
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Anthony Landis
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brian Corrigan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Steve Arnold
Dec 27, 2017 -

Elmhurst Toyota responded

Thank you for leaving us this great review. We are very happy to hear that our team at Elmhurst Toyota could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future. Take care! Best, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

December 21, 2017

"Great advisor"

- Mayriz

Advisor is very helpful and truly gained my trust. You don’t feel rushed or they’re selling you service. He makes you feel they care about your car as if he owns it.

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Recommend Dealer
Yes
Employees Worked With
David Hsu
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dec 21, 2017 -

Elmhurst Toyota responded

Thank you so much for your feedback. We greatly appreciate the opportunity to work with you and earn your business. I will be sure to share your feedback with our team! Please let us know if we can ever help you in the future. Best, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

November 24, 2017

"Great Dealership "

- vwmann1

I bought my Scion from Elmhurst Toyota, because I like to shop local, and I’m glad I did. The service department is great. They were very quick, and explained things I would need in the future, but didn’t try to gilt me into doing it right then. I will have all my service done by them in the future.

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Recommend Dealer
Yes
Employees Worked With
Bob Fazzi
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 25, 2017 -

Elmhurst Toyota responded

Thank you so much for this excellent feedback! I am happy to hear that the team down at Elmhurst Toyota worked hard enough to make your purchase completely painless. We'll be more than happy to see you in the future! Best, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

November 21, 2017

"Disappointing Experience"

- RMZ123

Had a great car buying experience here and my initial service visits were great. Last week, took my 2015 Highlander in for an oil change. Recently hit 30,000 miles so asked what needed to be done. Without even looking at the car, it was suggested having both front and rear differential fluids replaced and having a complete fuel injection system flush for $340. Stupidly, I agreed to both. Upon checking my manual at home, I learned that everything should have been inspected FIRST and the differential only needs to be addressed if doing a lot of towing, which we did not. And I also learned from KBB that the fuel injector maybe needs a flush at 60,000 miles, if ever. I felt totally taken advantage of so when I got my dealer survey, which said if you can't give 5 stars to let them know first, I reached out to them via email So I did. I got back a bunch of excuses including the owners manual is generic and Chicago has extreme driving conditions. I was hoping they would try to make some restitution but nope. That told me all I needed to know about the sales practices of the Elmhurst Toyota Service Department. Only time I'll ever head back there is when there is a recall or for work that is covered by extended warranty. Learned my lesson and I would tell others to BEWARE when being told you need extra service. Ask questions or get a second opinion. It was such a disappointment as I had every intention of servicing my car there permanently. Oh well....

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Recommend Dealer
No
Employees Worked With
Faustino Huerta
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brian Corrigan
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Apr 12, 2018 -

RMZ123 responded

UPDATE!!! Got an email notification that I had an oil change that was automatically scheduled. I responded that I wasn't interested because of my dismay over what happened in November. Suddenly, I got a very unexpected and nice response from Daniel Briggs, Director of Service & Parts at Elmhurst Toyota. He wanted to know what happened. I sent him my email correspondence at the time of the incident, which he reviewed. He provided a much more thorough explanation for the maintenance and wanted to know how he could make it right. I was very pleasantly surprised. While too much time had gone by and we are already getting the car serviced elsewhere, I was impressed that he wanted to rectify the situation. While I am not taking him up on the offer, it was appreciated. I stand by my opinion that buying a car there is a great experience. But, once you are off the free oil changes and have an issue, go right to Daniel Briggs for a resolution.

November 08, 2017

"Great oil change check up"

- Navymom25

Elmhurst Toyota has always given us great service. I don't feel like I'm being ripped off when I go there for some kind of service. Our car is well cared for and still runs like new. The service staff goes the extra mile to be helpful and we really appreciate their efforts.

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Recommend Dealer
Yes
Employees Worked With
Faustino Huerta
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Nov 09, 2017 -

Elmhurst Toyota responded

Thank you so much for the wonderful review of your experience at Elmhurst Toyota. Our service team works hard to keep our guests happy and we're glad that hard work is reflected through this feedback. We love hearing from great customers like yourself that continue to spread all the good things our dealership is doing to take care of its customers and the community. Thanks again for your loyalty and business. Best, Dan Briggs, Parts and Service Director eservice@elmhursttoyota.com

October 12, 2017

"Great service!"

- jbretana

This dealership is part of the main reason I decided to drive a Toyota again! The service is impeccable; I never wait as long as they say I will which tells me they are respectful of my time. My car has never had issues after my visits, and the staff is always friendly and very helpful. If anyone considers purchasing a Toyota and are in this area, this is the dealership to go to!

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Faustino Huerta
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 12, 2017 -

Elmhurst Toyota responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service from our team. Thank you for choosing Elmhurst Toyota for your automotive sales and service needs and we look forward to working with you again in the future. Best, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

October 11, 2017

"Avalon Service"

- antxle

The service had been performed in friendly, timely and professional way. They diagnosed the cause of the problem and replaced problematic battery as warranty issue.

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Recommend Dealer
Yes
Employees Worked With
Tommy Mulak
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Brian Corrigan
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 12, 2017 -

Elmhurst Toyota responded

Thank you for leaving us your review. We are happy to hear that you were pleased with the service you received from Elmhurst Toyota. If there is anything more that we can do, please come back and see us again. Take care! Best, Dan Briggs, Parts and Service Director eservice@elmhursttoyota.com

September 28, 2017

"Best Service Writer To Deal With"

- Prdanny

Ever since i purchased my 4runner TRD PRO i go to Tommy for all my service needs. Tommy provides me with honest answers that I need and always takes care of me. Couple weeks ago I had a bad seal on my front shock got taken care of right away before my trip the next day. Thank You Tommy for excellent service always going above and beyond!!

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Recommend Dealer
Yes
Employees Worked With
Tommy Mulak
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 01, 2017 -

Elmhurst Toyota responded

We’re delighted to hear of your positive experience at our dealership. We always strive to provide the utmost in customer service and quality, and it makes us happy to know that you feel you experienced these values first hand. We hope you continue to choose us for all of your future automotive needs, and we hope to see you again soon. Until next time, have a great day! Best, Dan Briggs, Parts and Service Director eservice@elmhursttoyota.com

September 18, 2017

"Exceptional service"

- Olivia Black

I always come back to this dealership coz the staff are very pleasant, helpful and accommodating. No need for an appointment. Service with smile is what I see every time. They go extra mile to check all the service my car needs and explain in detail. Thank you so much.

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Recommend Dealer
Yes
Employees Worked With
David Hsu
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Sep 20, 2017 -

Elmhurst Toyota responded

Olivia, taking the time to leave this review means a lot to us. A positive experience is what we strive for every day. Thank you for letting us know how your experience was and for choosing Elmhurst Toyota. Best, Dan Briggs, Parts and Service Director eservice@elmhursttoyota.com

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