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Elmhurst Toyota - Service Center

Elmhurst, IL

2.1
187 Lifetime Reviews Review Dealership

187 Reviews of Elmhurst Toyota - Service Center

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February 19, 2021

"Service department was very accommodating - all work was..."

- Marilyn

Service department was very accommodating - all work was explained ahead of time, and nothing was done without checking with me first. As I needed to wait for a part, staff drove me home, and then picked me up again when the car was ready. The price I paid was just as quoted, and all my questions were answered thoroughly. This is why I always choose Elmhurst Toyota!

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Recommend Dealer
Yes
Employees Worked With
Erick Roque
Feb 23, 2021 -

Elmhurst Toyota responded

Thanks for the kudos. We do our best to ensure nothing but a positive experience for our customers and are glad to hear that was what you received. If there are any other automotive needs we can assist you with, please don't hesitate to let us know. Sincerely, Dan Briggs, Parts and Service Director eservice@elmhursttoyota.com

February 19, 2021

"I went for 15000 miles service with my Highlander. As..."

- antxle

I went for 15000 miles service with my Highlander. As always, the service was done in excellent, professional and courtesy way. Sylvia and Molly took care about whole process in easy and friendly manner.

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Recommend Dealer
Yes
Employees Worked With
Sylvia and Molly
Feb 23, 2021 -

Elmhurst Toyota responded

Thank you for your business and this review. I am happy to hear our team was able to serve you and demonstrate how we do business here. If there is anything we can assist you with in the future, please let us know. Sincerely, Dan Briggs, Parts and Service Director eservice@elmhursttoyota.com

February 12, 2021

"I fail to see the point in a warranty when said warranty..."

- asapstone

I fail to see the point in a warranty when said warranty is worthless and dealers are just the same. Got a CEL in my truck after filling up along with a rough idle and sputtering issues. Knowing that I needed an oil change anyway I parked my truck and set out to the dealer the following morning to get it checked out. Seeing that I have a 75,000mi warranty and my truck only has 36,800mi there shouldn't be an issue right? Wrong. After changing my oil Elmhurst toyota called me and stated that they found contaminated fuel in the vehicle and that the issue was not covered under warranty so that if I would like it fixed it would cost $800 to do so. That didn't sit right with me so I went and took a look at my warranty agreement directly from Toyota and saw that fuel system is covered under warranty and the only disqualifying Factor would be if I put the wrong fuel in the vehicle. I didn't go to the diesel pump and I didn't try putting any racing gas in it so it couldn't have been me. I also don't know any rational human being that is testing all of their fuel at the pump. I left a voicemail for the service manager explaining the issue and explaining my findings of the warranty coverage expecting that customer service wasn't completely dead. You would think somebody who is attempting to be a lifelong customer at their dealership would be treated a little better right? Wrong again. Service manager called me back this morning and gave me pretty much the same statement but added that if I wanted to dispute it I could call Toyota financial services and see if they're willing to do anything about it. So he gave me the required information and the corporate number for Toyota financial services so that I could call and inquire about my warranty. You would think a company with a reputation for some of the most reliable Vehicles manufactured on the face of this planet would be willing to help a lifelong customer with multiple Toyota vehicles in his driveway when a catastrophic failure happens before the warranty is even up. That makes sense right? Still wrong. Toyota corporate gave me the same runaround with that suit & tie pizzazz on top of it. They found a very kind way to tell me to go pound sand. So now I sit here with a truck that I intended to drive for a long time wondering if I even want it anymore and wondering if I still want to get another Toyota. I had plans to get a Tundra at some point soon but it seems that Chrysler or Ford it's going to end up getting my business seeing how Toyota has treated me as of late. From this point forward I definitely will not be visiting Elmhurst Toyota for anything because regular maintenance and warranty issues should not be an uphill battle for a customer who enjoys his vehicle. It seems they have a hard-on for squeezing the little man out of his money instead of charging the corporate end. And you would think with all of the things going on with society right now you would want to give the little guy a break but Elmhurst Toyota wants you to dump that wallet. Because unfortunately this isn't the first time either. My last time at Elmhurst Toyota I brought my truck in for a squeaking pulley and the service department was reluctant to do the repair. They had my truck for 5 days before telling me that it was ready and when I picked the truck up it was making the same noise because while they had replaced the bad pulley they left the damaged belt on my truck. It had to sit at the dealership for another 4 days before I got it back in correct running order. If I do stay with the Toyota brand I will have to end up going to Classic Toyota in Waukegan where I bought my truck because both times I purchased vehicles there I was treated very well and had a very positive experience. I would visit them more often it's just that it's difficult to drive an hour away for regular service with everything else I have going on in my life. Classic is an excellent dealership and they treat their customers very well I just wish they were closer.

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No
Employees Worked With
Service Dept
Feb 12, 2021 -

Elmhurst Toyota responded

Hello Augustin Andujar (asapstone), Warranties (from any car manufacture) will only cover parts that are defective due to a manufacturing process. They will not cover a repair due to the fuel YOU added to the car. It is our understanding that Speedway (the place you bought the contaminated fuel) has already stated that they would take care of the repair. Should we be expecting reviews from your fake names Emily Elaine, Ryan Andrews and Gus Stone on Dealer Rater just like you did on Facebook? Sincerely, Daniel Briggs Parts and Service Director Elmhurst Toyota

Feb 12, 2021 -

asapstone responded

Wow that is a tremendous response. I'm glad to know that in addition to being a dealership that has an intent to get a money grab out of people you guys are also really passive aggressive. None of those reviews are fake. One of them is from me, one is from my fiance who also has her vehicle serviced at Elmhurst Toyota (not anymore obviously), and Ryan is a toyota tech. These are just people who I told about my poor experience and took it upon themselves to give you a negative review. But seeing as how you guys choose to respond it's pretty clear that they weren't wrong in doing so. Speedway has not told me that they will do anything as of yet but their customer service was significantly better than the three horrible trips I've had to Elmhurst Toyota. You won't have to expect anymore reviews but what you can expect is that I will take this nice response you've given me and spread it out along with my review of your horrible dealership and you can also expect that when I get the maintenance done for this vehicle from now on whether it relates to the fuel or any other maintenance it won't be done at Elmhurst Toyota. You can also count on me not ever buying a vehicle from you, I try to buy a new car every year or two but at least I know that when I go shopping next time I don't even have to look in your direction. I truly appreciate that you were able to show me the true colors of your dealership staff and I hope that your poor business practices are what eventually brings you guys down. xxxxxxxx.

January 26, 2021

"Very shady people working here, complete con job in the..."

- JDM

Very shady people working here, complete con job in the parts department. Poor description of part compatibility and then only refund half the cost of the returned item because the plastic bag the part came in was torn open.

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No
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Jan 27, 2021 -

Elmhurst Toyota responded

Hello John Drewry, Thanks for the feedback. As stated on our eBay website the blower motor resister may need an addition wiring pigtail and we listed the part number is the listing description. You failed to read the description fully. We also state very clearly on our eBay site that any part return must be in the original unmolested packaging, you returned the part with no packaging ...at all!. The claim you filed with eBay found in our favor and they returned only 1/2 of the sale price.

June 12, 2020

"i bought this 2020 camry xse v6 from this toyota elmhurst..."

- naseerakram85

i bought this 2020 camry xse v6 from this toyota elmhurst il dealership and after few days i started hearing a weird noise when my car is in idle position and engine is ON. i took it to the this dealership and next day they called me and said there is nothing wrong with my car. but when i drove again the same noise was there. after some time i took the car again and this time i was told the same story by them. so long story short i went to them 3 times but they always told me that there is no noise. but today when i took the car again and ask the mechanic to go for a test drive with me ,he did noticed the same noise and asked me to leave the car so that he can check it. and then they called me and said that there is some damage to my exhaust shield and this is because i hit the car somewhere. i went to the dealer and asked to meet their service and parts director and actually i was standing at his door but he refused to meet me because he according to him he is busy and dont have time to meet me. i requested again to Daniel(service director) that i had contacted him earlier few weeks ago about the situation and he sent me an email and also promised me that he will look into the matter but he again refused to meet. this is only because he knew that the fault was there in my car and thats was a company’s fault but now they are asking me to pay $613. for the repairs as warranty will not cover it. i told him that when i bought the car 3 times why i was not told that there is some damage and now when you guys are telling me after 6 months and on my fourth visit that its my fault. i told them on my very first visit that the noise is there since the day i bought it. but dealership and service director Daniel refused to address my issue. worst customer service seen by this director Daniel and dealership. they just sold me this faulty car and now am stuck with it.

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No
Employees Worked With
Daniel (service and parts director)
Jun 12, 2020 -

Elmhurst Toyota responded

Mr. Akram, your vehicle was here first on 1/14/20 with 711 miles for a ECU reprogramming recall. You never mention noise on this visit. The first mention of the noise was 2/12/20 with 1066 miles on the vehicle, at which time we were not able to hear the noise you complained about. You completed a negative Toyota survey which I responded to on May 5, 2020. I told you at that time to let me know when you would like to bring car in and we would re-inspect vehicle for noise. You never called me to set appointment nor did you let me know car came in for inspection, yesterday June 11, 2020. You are correct, at that exact second, I was in the middle of a time sensitive issue that needed may attention and I was unavailable when you demanded my immediate attention. Steve the service advisor told you I was not available for a little bit but you wanted me NOW! Our service manager Brian Corrigan was available immediately. Brian investigated your concern and found noise to be due to accident damage under the vehicle which is not a warrantable concern. Brian bent the damaged heat shield so the noise would no longer happen.

Jun 12, 2020 -

naseerakram85 responded

yeah i was expecting this same anwer from you guys. and no there was no accidental damage done by me. if there was a damage done why would i bring the car again and again to tour dealership as i know you guys will find that u did something wring with the car. but i kept on coming again and again and you guys keep on telling me that there is no noise. and now when you guys found the fault you guys are putting on me. may be you advised your mechanic to put some marks of damage on the defective prt so you can put blame on the customer.such a big dealership and doing this cheap tactics to save $613 repair cost. i will definitely make sure that i will put my concern to every possible and available platform. and yes i did saw you how much busy were you. talking to the other customer which was there too without appointment and you did passed by me twice but didn’t bother to ask me about my concern

November 26, 2019

"Just visited them yesterday... Had scheduled..."

- Mykhailo Parobok

Just visited them yesterday... Had scheduled appointment... 3 hours waiting... Said me they needed more time, because they got some problems, but HAVE NO IDEA, what is going on with 3 month old car! Said: can't give me loaner car on that time, because it's out of their policy... asked me about carwash... even didn't do that, at the end... I had recall paper, - even didn't do that... THEY WAS DOING NOTHING DURING 3 HOURS WITH MY CAR! Had small defect on my rear bumper plastic (could fix by myself...), but asked them to see this, - they said: let's go to your native dealership, in Romeoville...)))) I live 50 miles away...:)))) I was calling to Toyota customer service, they were really surprised about all of this "Service"... P.S.: I was reading previous review from one lady: she said they are liers... THAT'S TRUE!

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No
Employees Worked With
Jan 06, 2020 -

Elmhurst Toyota responded

I would like to speak with you directly in order to better understand the circumstances you’ve described and reach a satisfactory resolution together. Please contact me directly at your earliest convenience. Thank you, I look forward to speaking with you. Dan Briggs, Parts and Service Director eservice@elmhursttoyota.com

August 16, 2019

"Visit to the dealership for tire pressure light on "

- Rashid

On August 12, 2019, I dropped off my vehicle, a 2019 Toyota Sienna, with Elmhurst Toyota Dealership.  On this newly-purchased Sienna, the tire pressure light on the dashboard was always on.  After carefully checking the tire pressure on all tires, it was clear that there was a malfunction with the sensor.  Elmhurst Toyota Dealership quoted a price of $135, to cover the cost of a computer diagnosis, to which I agreed.  Over the course of three days, with collaborating correspondence, the technicians working at the dealerships were unable to identify the problem.  Over the course of the three days, I received phone calls from the dealership with updates, each concluding that they needed more time to further troubleshoot the issue.  During this period, as I rely on my vehicle for my occupation, I missed my usual revenue and earnings.  On August 14, 2019, I returned to the Elmhurst Toyota Dealership to collect my car.  To my complete surprise, the service representative who had assisted me was supplanted by Daniel Briggs, the Parts & Service Director, who angrily presented me with an invoice for $1,800.  He was absolutely dismissive of my concerns about the enormous sum, and was resentful of my profession, exclaiming, "WHATEVER HE SAID ABOUT WHEELCHAIR ACCESSIBLE TAXIS," in a derogatory manner.  I explained that I only agreed to the diagnosis with the stated fee of $135, as is stated and recorded in the invoice.  Director Daniel Briggs lectured that Elmhurst Toyota Dealership had to be compensated for the uncalculated and unstated hours of labor, and that the diagnosis fee of $135 did not apply.  Because Elmhurst Toyota Dealership was unable to correctly run a diagnosis, their Director's decision was to charge me for the arbitrarily calculated labor that wasn't able to detect any issue.  Had it been conveyed to me at any point during the THREE?  FOUR? voice mails and phone conversations that I would be expected to pay for the hours of labor used to discover nothing, I would have removed the vehicle from their facility as soon as they informed me pricing had changed. Parts & Service Director Daniel Briggs disparagingly told me that if I want my vehicle back, I need to pay the invoice in full.  Perhaps feeling guilty for his abstract and randomly calculated hours of labor, he offered a 10% discount. The following day, August 15, 2019, I returned as I had no choice but to pay the invoice so that I could have my car back as it is essential to my career.  The bait-and-switch invoicing along with the condescending and patronizing attitude of Parts & Service Director Daniel Briggs was deeply dissatisfying. 

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No
Employees Worked With
Aug 19, 2019 -

Elmhurst Toyota responded

Hello Rashid, As Tommy explained to you when you dropped off you’re your Mobility Works (handicap conversion) Taxi, if the problem is due to a manufacture defect the repair would be covered under warrant. However if we find the problem is due to either the Mobility Works conversion or the added equipment that your taxi company has added, it would not be covered under warranty and you would be liable for the diagnosis fee and repair. We finally determined the issue with the low tire pressure warning light was due to the install of the aftermarket taxi equipment. Note to all that are reading this we were not provided any wiring diagrams or help from Mobility Works or the Taxi company …we had to figure issue out within the rats nest of wiring they left under the dash. The issue you had was due to the incompetence of the person that installed your taxi equipment. Daniel Briggs Parts and Service Director

May 09, 2019

"Never Again"

- G.Z.

This is my first review of a business online. Ever. So imagine how unhappy I am with these guys. Their service department lives down to the worst stereotypes of dealership service depts: Phantom charges on the invoice. Non-adherence to a written estimate. Bad customer service. And on and on. The icing on the cake...the reason that I'll NEVER go back there: When I went to the Sales Manager to complain, he just sat looking at me with a condescending grin on his face, and said "Why are you so stressed, don't worry about this, I'll take care of it". Of course, he took care of NOTHING. I bought my car there and have spent a lot of money there for service on both my cars, but I will NEVER step foot in the place again. They clearly don't appreciate their customers.

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No
Employees Worked With
February 22, 2019

"Awesome dealership "

- Alanm

I highly recommend you buy your car from here very professional and know how to handle customer problems and needs.i highly recommend it.thumbs up

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Yes
Employees Worked With
Mar 12, 2019 -

Elmhurst Toyota responded

Alan, we appreciate you for taking the time to give our dealership such an excellent star rating. It helps us to know that we are meeting the needs of our customers. If there is anything else that we can do to help you with regards to your vehicle, please feel free to let us know. Sincerely, Tony Gmitrovic, GSM - tonyg@elmhursttoyota.com - 630-279-2160

October 24, 2018

"Getting parts"

- kprius

I stopped by to pick buy a wiper blade and to look into what it takes to have a spare key made for the used Prius I recently purchased. The parts person, Jose, was knowledgeable, friendly, and insightful. I really appreciated his help in getting the right part and getting the best value. I plan to return to Elmhurst Toyota for parts and service in the future.

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Recommend Dealer
Yes
Employees Worked With
Jose
Oct 25, 2018 -

Elmhurst Toyota responded

Thank you for taking the time out of your day to share your wonderful experience with us. We are delighted to hear you were treated with prompt, courteous, and informative customer service. Regards, Dan Briggs, Parts and Service Director eservice@elmhursttoyota.com

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