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Empire Buick GMC of Long Island City
Woodside, NY
1,076 Reviews
Empire Buick GMC is the #1 Buick GMC dealer in New York! We are Google's #1 Top Rated Buick GMC Dealer in Queens! We look forward to assisting you with your next vehicle, and we're here for any GM repair or service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 PM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,076 reviews
June 01, 2025
This dealership is combined with Cadillac and shares sales reps and managers, so I’m also leaving a review here to warn others. Extremely Disappointing Experience I had a scheduled appointment to sales reps and managers, so I’m also leaving a review here to warn others. Extremely Disappointing Experience I had a scheduled appointment to pick up a new Cadillac and was asked to complete all paperwork ahead of time. For several days leading up to the appointment, I repeatedly asked for final pricing, but was told each time that “the manager would go over everything in person.” Despite having a confirmed appointment, I ended up waiting over four hours, constantly reassured that I was “next” and it would only be “30 more minutes.” After two hours, I asked for the keys to my trade-in and said I would return another time. Instead, I was told they were eager to finish the deal since it was the end of the month, and that everything was ready to go. But even then, it took another two hours just to speak with someone. When I was finally seen, the price we had discussed supposedly including everything except taxes, the doc fee, and the first month’s payment suddenly included a $1,500 destination charge, which is already part of the vehicle’s MSRP. When I pointed this out, I was told I was mistaken and that it’s “separate on a lease.” A quick online search confirmed this is a deceptive tactic known as “double freight.” They also made it seem like they were doing me a favor by waiving one fee (“admin fee”) but still charging another (“bank fee”) which are often just renamed versions of the same thing. The worst part wasn’t even the shady fees, it was the complete lack of integrity and disregard for my time. I spent over nine hours there due to avoidable delays, evasive answers, and last-minute surprises. Bottom line: If you’re considering this dealership, be extremely cautious. Ask for everything in writing ahead of time, double-check every number, and prepare to spend your entire day there. Transparency and respect for your time should be standard, unfortunately they weren’t here. More
by LG
Employees Worked With
April 04, 2025
worked hard to get me a decent deal. Thank You Juan Ceaca-Edina Music-Savvas Koudellou and Mike the financial manager. Thank You Juan Ceaca-Edina Music-Savvas Koudellou and Mike the financial manager. More
by johne230
March 24, 2025
Yianni and Anthony made my buying process so easy. I was in and out of the place with no stress and i love my new GMC terrain. They truly are professional. If you want a good experience come see them! I was in and out of the place with no stress and i love my new GMC terrain. They truly are professional. If you want a good experience come see them!!!! More
by Teresabonomo
March 22, 2025
Empire Buick GMC dealer has always provided me with awesome service. Iam a satisfied customer and appreciate there hard and great work on my vehicles. Thank you very much. awesome service. Iam a satisfied customer and appreciate there hard and great work on my vehicles. Thank you very much. More
by Johnblaze210
March 17, 2025
I have been buying at Empire Cadillac for several years, always with good experiences and this time has been no exception. Melanie was super attentive and efficient for my purchase of the new GMC SUV. always with good experiences and this time has been no exception. Melanie was super attentive and efficient for my purchase of the new GMC SUV. More
by nicolimocar
Employees Worked With
March 10, 2025
Yianni was excellent, I’m so excited to drive my new 2025 Buick Envista. He was very help and knowledgeable!!!! Come see him Buick Envista. He was very help and knowledgeable!!!! Come see him More
by Angie Murillo
March 05, 2025
The place was nice and everyone was friendly. I enjoyed having a hassle free experience while I was there. Keep up the good work I enjoyed having a hassle free experience while I was there. Keep up the good work More
by magical.snugs-1n
March 01, 2025
Great experience with Melany, very personable, takes the time to work with her team to get the deal done! time to work with her team to get the deal done! More
by hazem
Employees Worked With
March 01, 2025
This dealer uses a bizarre and unscrupulous tactic where they advertise the vehicle as a lower price to attract buyers but in the fine print it states that this price is after a $2,000 down payment. Very s they advertise the vehicle as a lower price to attract buyers but in the fine print it states that this price is after a $2,000 down payment. Very shady and deceitful. I don't conduct business with dishonest people like that and you shouldn't either. More
by jdfoolery
Employees Worked With
