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Empire Buick GMC of Long Island City
Long Island City, NY
1,080 Reviews
Empire Buick GMC is the #1 Buick GMC dealer in New York! We are Google's #1 Top Rated Buick GMC Dealer in Queens! We look forward to assisting you with your next vehicle, and we're here for any GM repair or service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 PM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,080 reviews
August 08, 2021
I would like to share my experience with you. My truck's brakes, Chevy Silverado 1500, went out last week as I was traveling to Manhattan to drop my daughter off at her new apartment. I am from out of town brakes, Chevy Silverado 1500, went out last week as I was traveling to Manhattan to drop my daughter off at her new apartment. I am from out of town. This was last Saturday 7/31. When I called to ask about getting my brakes fixed I was told the service department was open till 5:30 and if I brought my car in to get looked at they would be able to fix it. This was obviously false because the service department was not open. I was then having a problem with getting a tow truck so I called back to make an appointment to get my car fixed on Monday 8/2. I made an appointment with the secretary for 8:45 at City Cadillac on Monday and had my car towed there Saturday night. On Monday morning I called to try to talk to someone I was told service was busy and they would call me back. I never received a call back after leaving multiple messages so I went to the service station. As I arrived at City Cadillac they told me they do not work on Chevy vehicles. The lady at the counter was very rude and stand-offish, she told us to go to City Chevy next door, which I did. I then spoke with Ophelia and she informed me I had not an appointment with them it had to be with City Cadillac. She told me they will try to squeeze me in but I should talk with City Cadillac and see if they would honor my appointment so I could get my car fixed sooner. I returned to City Cadillac and again the lady at the counter was rude and just blew me off telling me they do not work on Chevies. So once again I returned to City Chevy and Ophelia was able to squeeze me in and fix my car. It was a very stressful and the people at City Cadilac did nothing to help. They just added stress to the situation. Phone calls were not returned, the person who made the appointment must have not know what she was doing if in fact City Cadillac does not work on Chevies, why would my appointment have been made there? And the way I was treated by the receptionist at Chevy Cadillac was very rude and disrespectful. On the other hand the people at City Chevrolet were very professional and courteous. They never made any promises but said they would do their best to fix my truck and get me back on the road. I want to especially point out Ophelia and Javier who I worked with. They kept me updated on everything and actually got my truck fixed sooner than originally told. I wanted to make you aware of my situation and hopefully, you can share this with those involved. I would appreciate a response of some type. I hope the way City Cadillac treated us was acceptable. And the individuals at City Chevrolet should be commended. More
by rlytle2000
Employees Worked With
Cherise Dawkins
August 04, 2021
Karen is a 5 star saleswoman. She is so friendly , sweet and knowledgable ! She is not pushy but also gets the job done . She made my first time experience so much fun . Thank you for everything ❤️ and knowledgable ! She is not pushy but also gets the job done . She made my first time experience so much fun . Thank you for everything ❤️ More
by MelL
Employees Worked With
KAREN HERRERA
July 23, 2021
Mr keys was a very understanding and personal man. Who gave his all into helping you with every need. I truly recommend him for anyone to do business with. Keep up the good work and best wishes to you Mr. gave his all into helping you with every need. I truly recommend him for anyone to do business with. Keep up the good work and best wishes to you Mr. Dan keys. More
by geeman.gg2
Employees Worked With
Dan Keys, Dan Keys
July 19, 2021
Helena was extremely professional and knowledgeable. The atmosphere was very relaxed I felt absolutely no pressure when trying to make a decision. I will definitely refer friends and family. I am ecstatic w atmosphere was very relaxed I felt absolutely no pressure when trying to make a decision. I will definitely refer friends and family. I am ecstatic with my purchase. Thanks Helena you’re amazing More
by racquelcharlie1974
Employees Worked With
Cherise Dawkins, John Diakos, Helena Zadeh, Joshua Vargas
July 13, 2021
I was a little Frustrated at first, But Dan Keys came through and help me purchase the car I wanted... Thank you Dan for all your help.. I’m very very Happy 😃 through and help me purchase the car I wanted... Thank you Dan for all your help.. I’m very very Happy 😃 More
by Mrs Berry
Employees Worked With
Dan Keys, Dan Keys
July 10, 2021
I buy 2020 Escalade and was very happy with the sale and his team , salesman muni really went out of his way to ensure I am fully satisfied, I will highly recommend anyone to buy a car from here. his team , salesman muni really went out of his way to ensure I am fully satisfied, I will highly recommend anyone to buy a car from here. More
by Mdmglobal86
Employees Worked With
July 06, 2021
Dan keys was great to work with and made the process of purchasing a vehicle out of town an easy process. I would definitely work with Dan again. purchasing a vehicle out of town an easy process. I would definitely work with Dan again. More
by ajiyha
Employees Worked With
Dan Keys, Dan Keys
July 05, 2021
Seemless process, worked with customers service first, no games, they gave me the price, the car was in excellent shape. Dealt with Dan Keys till the end he also made the process seemless. Had a great experi games, they gave me the price, the car was in excellent shape. Dealt with Dan Keys till the end he also made the process seemless. Had a great experience over all. More
by MMORTGAGE 1
Employees Worked With
Dan Keys, Dan Keys
