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Empire Buick GMC of Long Island City
Woodside, NY
1,075 Reviews
Empire Buick GMC is the #1 Buick GMC dealer in New York! We are Google's #1 Top Rated Buick GMC Dealer in Queens! We look forward to assisting you with your next vehicle, and we're here for any GM repair or service!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 10:00 AM - 7:00 PM
Tuesday 10:00 AM - 7:00 PM
Wednesday 10:00 AM - 7:00 PM
Thursday 10:00 AM - 7:00 PM
Friday 10:00 AM - 7:00 PM
Saturday 10:00 AM - 7:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 PM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 1,075 reviews
November 25, 2019
Shopper I had a great experience with Helena. I’m a car shopper so I wasn’t going to buy a car on my first visit. She did her due diligence buy calling to see I had a great experience with Helena. I’m a car shopper so I wasn’t going to buy a car on my first visit. She did her due diligence buy calling to see if I’m still interested. She was patient and waited until I was ready to make a deal. More
by rwall29
Employees Worked With
Helena Zadeh
November 23, 2019
Perfect, frictionless car buying e perience City Buick worked with me to configure the optimal commercials over email and the phone, and we we're able to complete the deal in person in about an City Buick worked with me to configure the optimal commercials over email and the phone, and we we're able to complete the deal in person in about an hour. Very pleased and would recommend Helena, John and Tatiana very highly. More
by ParkerT
Employees Worked With
John Randazzo, Helena Zadeh
November 22, 2019
Friendly & Efficient Highly Recommend this place. They seem to be a high-volume dealership, so they know what they are doing and won't waste your time (at least that was m Highly Recommend this place. They seem to be a high-volume dealership, so they know what they are doing and won't waste your time (at least that was my impression). My salesman, Dan, was very friendly and a straight-shooter. I had visited several dealers before coming here and, hands-down, felt the most comfortable at City Cadillac. This was my first time buying a car from a dealership, as such, the only suggestion I can provide: perhaps there could be more information about how the buying process unfolds. There were a lot of phone calls to make between them and and my financial institution and it was a bit overwhelming, at one point. I'm sure the process would be the same at any other dealership, though. Overall, 5/5. Also, last but not least, I'm VERY happy with my vehicle! More
by Danny
Employees Worked With
Dan Keys, Dan Keys
November 20, 2019
LaTisha was amazing from day 1! Very knowledgeable about the vehicle and very helpful in making the deal. I would definitely recommend anyone interested in a car to go to City Cadillac and see LaTisha! the vehicle and very helpful in making the deal. I would definitely recommend anyone interested in a car to go to City Cadillac and see LaTisha! More
by mbklyn918
Employees Worked With
Latisha Jennings
November 20, 2019
Customer Service as its best I just recently purchased my new vehicle here. Helena and John was helpful. They made the transaction quick and easy. Helena is great. She doesn’t onl I just recently purchased my new vehicle here. Helena and John was helpful. They made the transaction quick and easy. Helena is great. She doesn’t only just sell the vehicle but actually recommends you what would be suited for your needs and wants. More
by APerez
Employees Worked With
Helena Zadeh
November 18, 2019
Amazing Mr Dan Keys helped me out tremendously, he helped me get something I like and he was very patient and cooperative. If I could give him 10 stars I woul Mr Dan Keys helped me out tremendously, he helped me get something I like and he was very patient and cooperative. If I could give him 10 stars I would More
by Stephond116
Employees Worked With
Dan Keys, Dan Keys
November 18, 2019
Blessed Customer I believe that the sales professional Josue Vargas sincerely listened to my concerns with purchasing a new vehicle. He demonstrated great patience in I believe that the sales professional Josue Vargas sincerely listened to my concerns with purchasing a new vehicle. He demonstrated great patience in answer my many questions. I didn’t feel rushed or pressured to make a discussion for the sake of making a sale. I was able to pick up my vehicle on November 9, 2019 and received another complete tutorial from Josue. Now I am just waiting to be notified when the manual for the vehicle and the weather mats that are supposed to come with the 2018 Cadillac XT5 Premium Luxury edition I purchased. More
by ozellaprosper
Employees Worked With
Amillia, Joshua Vargas
November 17, 2019
Friendly, detailing, and kindly Sales woman who was helena, she was very friendly and kindly to have good experience till leasing my car XT6 sport. So I would like to recommend to my Sales woman who was helena, she was very friendly and kindly to have good experience till leasing my car XT6 sport. So I would like to recommend to my friends and family.. More
by ENSULEE
Employees Worked With
Helena Zadeh
November 17, 2019
Dishonest practice 11/17/2019 I wanted to give this dealer a zero star after yesterday's experience if I could. After one visit and multiple conversations 11/17/2019 I wanted to give this dealer a zero star after yesterday's experience if I could. After one visit and multiple conversations on the phone with a salesman, I was given a price and ready to lease this specific car. Now I am not new to leasing a car and with that being said, I was very very specific the way I wanted the deal to be structured. All monies owed are supposed to be included in the monthly payment for the car, other than DMV and first month's payment period. Yesterday, as soon as I arrived to the dealer to finalize the transaction with the same salesman, I knew I was in for trouble. Now, he mentioned an additional $650 fee that everyone pays. It was like we started from scratch and have never spoken before, even after his own notes verified what price we had talked about. Here we go let the games begin...Into the manager's office he went. Finally, the Manager came out and started his speech. He said that he is going to try to get me to the price I wanted. HOLD ON A SECOND, do you mean the price I was told by the salesman previously on the phone already. I had this specific 2020 car's MSRP numbers and everything to the penny so there can be NO mistake. The Manager said he has another 2019 car and that he has to locate, the usual nonsense. (BAIT AND SWITCH ) I was incensed, my only fault was I started with foul language which I regret. The Manager asked me to leave which I myself could not wait to find the door. How could this happen,I was so very specific for reasons such as this to avoid. If anyone is looking for a dealership that is honest and true to their words, DO NOT GO TO CITI CADILLAC BUICK GMC. I do not expect a response and will follow up this review to ensure any response is an honest one. More
by acuomo3
Employees Worked With
Also the Manager that day on duty 11/16/2019 , Joshua Vargas
November 15, 2019
Great team! Everyone was so helpful. John and Allison were terrific getting me the car I wanted at less than I was prepared to pay! Go there today! Everyone was so helpful. John and Allison were terrific getting me the car I wanted at less than I was prepared to pay! Go there today! More
by V50T5AWD
Employees Worked With
John Randazzo
