Empire Chevrolet of Hicksville

Service department said no. Service department would not look at my car because I did not buy it there . Told bring me bring it to the dealer where I bought it. Service department would not look at my car because I did not buy it there . Told bring me bring it to the dealer where I bought it. More

NO VEHICLE for you without perfect GM Survey Rating I wanted to share my firsthand experience at Robert Chevrolet in Hicksville. On 8/18, I went into the dealership and negotiated a price on the 2019 Tr I wanted to share my firsthand experience at Robert Chevrolet in Hicksville. On 8/18, I went into the dealership and negotiated a price on the 2019 Traverse LS. The dealership was willing to match a competitor’s ad. I signed all paperwork and I was to return on 8/20 at 5:30pm to pick up the vehicle. In the early hours of 8/20, I made contact with the dealership via email and stated that I wanted the more expensive model. In back and forth emails with the original salesman, he showed an unwillingness to match the competitor’s ad on the more expensive model (the LT) and wanted 1K more than the competitor. As I saw that I was getting nowhere and knowing that I was likely bound legally to the paperwork I signed on 8/18, I wrote a very brief review on their personal Chevy FB page about the unfair treatment and practice at their dealership. Shortly after this, the salesman was willing to match the competitor’s pricing on the LT. Without being prompted, I chose to remove my earlier review on their page. Due to feeling uncomfortable in going alone to the dealership at 5:30pm on 8/20, I took a guy with me. I went through the signing of several documents for the LT I purchased. After signing, my guy friend walked away with my daughter to make it easy to wrap up loose ends. It was at this moment the salesman strategically timed what he was about to say to me. He stated that GM comes out with an official survey and that if I could not agree to give him a 10 out of 10 on this survey, he would make everything I signed “void” and that my newly purchased vehicle would not be mine. I could not believe what I was hearing and I mentioned that I couldn’t believe he chose to say this to me after my guy friend walked away. I called my friend over to hear the salesman reiterate the same thing. I told the salesman that I could opt out of the survey but that I could not honestly give a 10 out of 10. I called what he was doing “manipulative” and he followed up by saying that he was not releasing the vehicle to me because I was not showing a commitment to giving a 10. He told me to “Get Out” and swiftly took my copies of the signed documentation. My guy friend and him had a brief exchange of words. I asked for the owner when I saw the top manager but was told the owner would be out until next week. The manager basically said he would like to make it right by selling the vehicle to me but other than this, he did nothing to truly rectify the situation. All the paperwork had this particular salesman’s name on it, and there was NO way that I was giving him one dime on this purchased vehicle. While the salesman told me I would not get my down payment back, the manager ended up letting me have it back. When I got home and checked my email again, I saw a much earlier email from this salesman where he told me to “immediately” remove the review I had posted on their page (Although I had already done so on my own accord, I probably wouldn’t have had I seen his demanding email first). More

TERRIBLE SERVICE PEOPLE DROPPED MY CAR OFF FOR SERVICE, TOLD ME HAVE TO WAIT 1 MONTH , CAR WAS DISABLED , HAD TO TOW TO ANOTHER DEALERSHIP. TOLD ME IF I LEAVE ON THEIR LOT IT DROPPED MY CAR OFF FOR SERVICE, TOLD ME HAVE TO WAIT 1 MONTH , CAR WAS DISABLED , HAD TO TOW TO ANOTHER DEALERSHIP. TOLD ME IF I LEAVE ON THEIR LOT IT WILL BE TOWED TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE TERRIBLE More

unsatisfactory service dept They’re rude on the phone and told me I had to wait3.5 weeks just for an oil change. They get annoyed when I asked them why. It also took 2 days to ev They’re rude on the phone and told me I had to wait3.5 weeks just for an oil change. They get annoyed when I asked them why. It also took 2 days to even get them on the phone. They said THE GIRL who makes appts is not in. Guess this means the company shuts down if THE GIRL isn’t there!! Who’s running this business?? Service mgr should be ashamed of himself!! More

Cordial I've been to some dealers across Long Island. There are some dealers in Nassau who are very nice and helpful. Robert Chevrolet is one of the best ones I've been to some dealers across Long Island. There are some dealers in Nassau who are very nice and helpful. Robert Chevrolet is one of the best ones I've visited. We found everyone at this dealership to be very helpful and friendly. They are very good at serving a customer. We worked with Krystal, Robert and John. They are conveniently located, they are very nice and they had exactly the car I was looking for and we agreed to a deal that worked. It was a pleasure. I hope their car maintenance services are good too. More

Dont even bother with this dealer I had made an online inquiry for a used Terrain priced @$14,000. I received a call back from a salesman named Ricky asking if the price I was looking I had made an online inquiry for a used Terrain priced @$14,000. I received a call back from a salesman named Ricky asking if the price I was looking to pay was a mistake. (I had emailed a price @$12,000). I said no. Ricky said the car is worth $26,000. I asked according to who? This person then said don't waste our time and slammed the phone down. Well Ricky was looking at the wrong vehicle. He was so unprofessional by not checking to make sure we were speaking about the same car. I wont beg anyone to take my money. I bought a GMC Terrain Denali from Robert Conti on 6/30/17. Would NEVER recommend anyone go there unless they want to be abused for a salesman's mistake. More

Dishonest and Lack of Professionalism This dealer's dishonesty and lack of professionalism is abysmal. Never have I had such an experience, steer clear. Pulled a classic bait-and-switch This dealer's dishonesty and lack of professionalism is abysmal. Never have I had such an experience, steer clear. Pulled a classic bait-and-switch. I was communicating with Taylor Moran (title - Internet Sales Consultant) over a specific vehicle in their inventory (Red Camaro 1SS w/ 1LE pkg) over the course of a few days. I made an appointment and confirmed several times, both over e-mail and over the phone, that I would be checking out the vehicle and had a commitment contingent upon a test drive to see if the car is 100% right for my needs. Having a very limited schedule and driving down from 1.5hrs away - I made it *extremely* clear with Taylor that if the car does not exist or I cannot test drive it, to tell me in advance so neither of us waste our time. I understand some dealerships do not test drive some limited production models but was swiftly assured it would be no problem. As any informed buyer, I was not going to make a $46,000 commitment without being 100% sure I am making the right decision on a vehicle. I arrive to the dealership ~15mins early to my scheduled appointment and was greeted by the sales manager, John Berriola, who asked me to wait a few minutes for a sales associate to open up. I was a bit surprised because I was supposed to be dealing with Taylor directly as she specifically told me over the phone - but had no problem being patient and continuing my business with someone else. In a few minutes, I'm introduced to Chris who immediately tells me that the car was sold this morning. This is not my first dealership rodeo and I was quite displeased that I was lied to and told that the car was available right before I drove all the way down. I was told they have a white model in stock. I gave them the benefit of the doubt so I can at least check it out, drive it, and then if the stars align we can order the car with my intended specifications. We get to the car and I am told that I cannot test drive it because of "weather conditions" (it had rained earlier in the day but the weather was clear and roads were dry at my time of arrival). Neither John nor Chris offered any sympathy or accommodation for my business. Just minutes ago, a family of three came in asking to test drive a different vehicle and John told them absolutely and it would be no problem. Conflicting statements here, but I digress.. I gave the staff here several opportunities to make it right and made no fuss but they refused to make any attempt at an honest sale. It's very clear that there is zero staff intercommunication within the dealership as everyone has a different story. I'm not one to make a scene, so I promptly left and will be sure to pass on this experience whenever I can. More

unprofessional and rude service consultant Extremely unprofessional and rude service. I was told that because a previous dealer had worked on my car, they refused to do any warranty work on my Extremely unprofessional and rude service. I was told that because a previous dealer had worked on my car, they refused to do any warranty work on my 2015 Suburban. This was AFTER they had already had my car for 24 hours. My service consultant, John A, was rude and unprofessional when he attempted to justify why they refused to service my vehicle. A complete waste of time. More

Took $3000 deposit on car they didn't have and could't get I went to Robert Chevrolet because they said they had the 2017 Suburban I wanted and they participated in the Costco Auto Buying Program. I signed a I went to Robert Chevrolet because they said they had the 2017 Suburban I wanted and they participated in the Costco Auto Buying Program. I signed a purchase agreement for a vehicle, which included the vin number, left a $3000.00 deposit and was told that they were getting the car from another dealer and I could pick it up Monday or Tuesday. John Berriola worked out the deal with us, then handed the paperwork over to Ricky M to complete. By Monday I hadn't heard from them, I called a couple of times, was put off, then finally Monday afternoon Ricky admitted that they couldn't get the car I had contracted to buy and asked me what other vehicle I would switch to? I said I didn't want any other vehicle, I wanted the one I had signed the agreement for. I spoke to John Berriola, the sales manager who made the agreement with me, and he confirmed that he couldn't get the car and was sorry. I asked for an immediate refund of my deposit, Ricky said he'd need something from me saying I wasn't buying the car, I sent an email to confirm that they weren't willing or able to sell me the car they had contracted to sell me, and the following day my deposit still wasn't refunded, so I contacted my credit card company to dispute the charge. I went online, found the exact car with the matching vin number at Paul Conte Chevrolet and purchased it the next day. More

Worst experience ever I went into Robert cheverlot because I had some warning lights on my dashboard. My car has a warranty so instead of going to my mechanic I went to Rob I went into Robert cheverlot because I had some warning lights on my dashboard. My car has a warranty so instead of going to my mechanic I went to Robert cheverlot. I told John in the service depot I'm only interested in warranty work meaning I do not want to pay any money. After all that's why customers like having a warranty. I was told the reason the lights were coming on was because the brake pads were low and had to be replaced which was true, but didn't mention they didn't have to be replaced immediately. John made it seem they had to be replaced immediately. I thought that was odd since my brakes were working fine. I then spoke to my mechanic who told me to add brake fluid and change the pads in about 6,000 miles. I added brake fluid which cleared all the lights. It would have been nice to get that honest response from John at Robert cheverlot. Instead not only did he make it seem that I needed pads immediately and did not mention anything about brake fluid, but he also wanted me to pay a $130 diagnostic fee. After I told him that I'm not paying the fee and not having any non warranty work done at Robert cheverlot I was told a diagnostic fee would apply and was rudly told never to return to Robert cheverlot ever again. More