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Empire Chevrolet of Huntington
Huntington, NY
1,394 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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1,394 Reviews of Empire Chevrolet of Huntington
August 13, 2026
My experience with Empire Chevrolet of Huntington Pre-Owned started positively but ended extremely disappointingly. I worked with Joe in sales, who was pleasant and professional, to purchase a 202 Pre-Owned started positively but ended extremely disappointingly. I worked with Joe in sales, who was pleasant and professional, to purchase a 2026 Chevrolet Equinox. I completed the paperwork, worked with Oscar Frank in finance, obtained insurance, signed the contracts, took delivery, and drove the Equinox home believing the transaction was complete. Less than 24 hours later, I was contacted and told that the dealership had failed to include the applicable New York sales tax when structuring the deal. I went directly to the dealership after work to try to resolve the issue. The dealership acknowledged that the sales tax had been missed on their end. I completely understand that I am responsible for legally required taxes. My frustration is with how the dealership handled its mistake after the vehicle had already been delivered to me. I felt essentially dismissed by the General Manager and finance manager when I asked whether the dealership could work with me to preserve the original deal. Given the circumstances, I would have appreciated the dealership absorbing some of the financial impact, providing an additional discount, or finding another reasonable solution. Instead, I was essentially given two choices: move into an older 2023 vehicle that fit the revised numbers or return the 2026 Equinox and take my Jeep back. Ultimately, after having the Equinox for less than 24 hours, the transaction was unwound and I left in my Jeep. I do want to specifically recognize Joe and Cassandra, who assisted with the insurance process. Both treated me well and were the bright spots of the experience. Mistakes happen. What matters is how a dealership responds when one happens. Unfortunately, I was very disappointed with management’s handling of this situation and their unwillingness to find a reasonable way to address the financial impact of an acknowledged dealership error. My advice to future buyers: before taking delivery, independently verify the sales tax, registration fees, trade payoff, final amount financed, lender approval, and complete out-the-door price, even after you’ve signed the paperwork. More
by cskar
Employees Worked With
Frank Montero General manager Oscar never gave his last name
July 16, 2026
This dealership has been amazing. Service advisor Noel was both patient and professional; he clearly explained everything, answering all my concerns and questions. He then set up a ri Service advisor Noel was both patient and professional; he clearly explained everything, answering all my concerns and questions. He then set up a ride home for me as my car would be available the next day. Thank you Huntington team! I wholeheartedly endorse this dealership! More
by Linda Kotch
Employees Worked With
Noel Service Advisor
January 15, 2026
My lease was coming to an end. I was absolutely undecided on what I was going to do. I was lucky enough to work with Reynolds Hawkins. He showed me all of my options & what would I was absolutely undecided on what I was going to do. I was lucky enough to work with Reynolds Hawkins. He showed me all of my options & what would work best for me and my budget. Reynolds provided all of the information I needed to help me make the decision to buy out my lease. The process was quick and painless. Sully Romero was amazing getting me the right loan to purchase my vehicle. More
by ROEASTWOOD
Employees Worked With
Reynolds Hawkins
January 14, 2026
recently had my car serviced here and want to specifically recognize my service advisor, Sanjeev Noel. Despite a few minor issues, Sanjeev was professional, responsive, and easy to work with thro specifically recognize my service advisor, Sanjeev Noel. Despite a few minor issues, Sanjeev was professional, responsive, and easy to work with throughout the process. He kept me informed and made sure my concerns were addressed. His customer service really stood out, and because of his efforts, I would gladly return and work with him again. More
by Ddim
Employees Worked With
Sanjeev Noel
January 12, 2026
Very helpful staff and dealership They did a great job and would refer them to family and friends. Very happy with the purchase of my Silverado and would refer them to family and friends. Very happy with the purchase of my Silverado More
by johnmac
Employees Worked With
Reynolds Hawkins
December 29, 2025
I had a great experiencing leasing my new 2026 Suburban. My salesperson Dehri Levine was extremely helpful and a terrific change of pace from the typical car salesperson. She knew all the intricate details My salesperson Dehri Levine was extremely helpful and a terrific change of pace from the typical car salesperson. She knew all the intricate details of the tech package and was able to explain it to us in an easy to understand manner. This was no small feat as the computer systems in these vehicles are so advanced now. She gave up an entire day of work to help us test drive and learn about each vehicle, and she was just as patient when we started working with finance to evaluate options for leasing or purchasing. She was well educated on all relevant tax breaks for their vehicles, and she patiently campaigned for us to get a price that we were very happy with. She went above and beyond to make us feel comfortable making a purchase decision while not employing high pressure sales techniques. I recommend this dealership for your next purchase, and I even more strongly recommend asking for Dehri by name - she was terrific. More
by Ian Nelson
Employees Worked With
Dehri Levine
